Great staff! Friendly, knowledgeable, helpful. And they have EVERYTHING! Small town feel in a…read morebusiness that's been around for decades.

scam!!! fraud!!! this business does not exist!!! they may have an actual texas address listed but…read morethey do not exist and are not located at that address!! they only exist as a fraudulent website!! they do not possess any of the vehicles they have listed for sale!!! they stole every single photo from our website!!! do not, i repeat, do not give them any money!!!!!!! they only exist to steal your money!!!!

I have been looking for two parts for my daughters car for over a year now. They are readily…read moreavailable in most salvage yards, however I wanted to replace the parts & not have to paint them. Bear, the guy at the counter in Lubbock was able to point me to the correct car with the correct (painted too) parts. I of course came completely unprepared. The facility does not pull parts for you or loan tools, however you can usually find another person there pulling parts that's more than happy to lend a hand. As far as price, let's say that if you buy elsewhere you are probably getting gouged. I was quoted in excess of $850.00 for the parts I purchased elsewhere. Here I paid $250.00 out the door.

Rude workers. Also, prices weren't reasonable! Got trim pieces and a training arm that were…read moreoverpriced.

The employees at Autozone in Slaton, TX Went above and beyond to extend the hours and help my…read morebrother get the parts he needed so that he and his little girl wouldn't be stranded on the side of the road. Great customer service. We are so grateful to them!

I have been going to this dealership since I moved here and always get great service. The new…read morefacility is beautiful and it's bright and clean. The service is quick, prices are fair, and the staff is amazing. I have to question some of the reviews on here. A lot of these "reviewees" have 0-3 reviews. I do not think they are legit. If you need service in Lubbock This is the place to go.

I brought in my car for multiple repairs and was expecting to get a Loaner vehicle since my repairs…read morewould take an extended time. This was what was advertised on the Hyundai website (where I set my appointment. When I arrived: not only was the Loaner program discontinued, but the rental options were all taken and I couldn't get on a wait list once one was returned. They offered a free uber service, and I accepted as that was my only option. The uber service only worked once, and they had my car for a week and a half. The second time I tried to schedule a ride, I texted them several times and left two voicemails after being on hold for 10+ minutes, and after waiting hours for a response I finally just gave up, let them know about my frustration, and ordered one myself. So you really rely on transportation on their part. They did communicate clearly about the issues and diagnosis for my car, so I do want to give credit there. When I picked up my car I decided to not revisit the uber issues I had, I was just ready to have my car back and decided to take the L. But then I get a call today (4 days after I got my car back) from some lady at Hyundai and she wants to know about my experience. I let her know honestly that everyone communicated clearly and everything with my car was fine, but I was disappointed in the uber service and lack of options. She then immediately got annoyed with me and said I could've used the shuttle - I never was told of the shuttle just the uber service. She then started to argue with me over how I didn't communicate and "if I talked to her, there wouldn't be a problem". Ma'am, I don't even know who you are? You asked me how my experience was and I was being honest? I tried to just explain that this is what I experienced and she basically called me a liar when I told her I called multiple times. At this point, I hung up. Why would you call me just to argue? Whoever they have making these calls needs to have a real attitude check, I'll never work with this Hyundai dealership again.

Service department is absolutely 10/10. Extremely personable and really took care of me! Josh was…read moresuper thorough, helpful, and kept me updated every step of the way. The technician working on my corvette is also extremely knowledgeable about what he does and got me fixed up quickly. HIGHLY recommend this dealership

So I had a recall issue with my vehicle 2019 Ecosport SE that have reported for not being given a…read morerental car or a loner vehicle. I had to return to the dealership do to check engine light coming on and my engine was leaking oil. This guy who is a manager to be honest I can careless what his tittle is " Mike" he threatened me that if I didn't change my review that I would have to pay $4,200 for my engine. I am also email Jim Farley Ceo of Ford if anybody else wants to show this dealership who is the boss. Email me I also have the cellphone call recording of the threatening call.

Typical dealer and they recently under gone a name change. So this isn't Gene Messer anymore. We…read morewere greeted upon arrival and felt like the typical sales pitch. Did a test drive of one car and got insights on a few others. No decisions made. Didn't use any facilities and their lobby had a few nice vehicles to look at. Including a $111,000 Lincoln Navigator. Talk about fancy!

they dont deserve 1 star. they cant even change the oil without ruining the car. said they would…read moresend a tow truck. sat in a hot car 3 hours in 95 degree weather. then dealership was closed when me and the tow truck got there. this is the easy version . called over 10 times, no one would respond. had to pay for uber home . plus will have to get one for the next few days becausevthey always claim no loaner. it was your mess up. this place is aweful. read all reviews ... been this way for years!!!

Gene Messer Volkswagen could not have provided better service than they did to my wife and me. We…read morehad cracked the transmission pan and the car was undrivable. The men in the service department got my Jetta off my tow dolly and into the service bay. They fixed the problem and had the car ready in about 3-1/2 hours. All the employees were capable, competent, and professional. Kudos to Gene Messer Volkswagen!

They sell worthless cars and unscrupulous practices. RUN,…read moredon't walk. They lied, made offers they didn't keep, and they want me to pay on the trade in again and 'theyll get back to me ' with a refund. I'm elderly disabled and on social security. They don't want your business if you don't have $50K for a car. DON'T

I bought a transmission two months ago, and it came with a six-month warranty. The transmission is…read moreleaking fluid; I've already taken it back twice, but they still haven't fixed it. Think twice before buying from them--they are not a reputable business.

From the owner: From the moment you walk into Burgess Auto Salvage, you'll be greeted by sincere folks dedicated to…read morehelping you get the service you need to keep your vehicle running at its peak. With over 25 years of experience under our belts, we're experts at sourcing the right domestic and foreign parts you're looking for at a price you can afford. Go ahead and leave any parts installation and mechanical repairs to our team of automotive experts. From axle assemblies to transmissions to motors and engine rebuilds, we haven't met a mechanical repair we couldn't take on.