Went in today to drop off my battery to get it recharged purchased from this location about two weeks ago, dropped it off at 8:59 AM came back at 12 noon to pick up my battery. Took it back home and the battery is still dead. Make sure to ask the associates to test the battery on the percentage of the battery so that you will save some time in having to bring the battery back. This has happened to me twice already. read more

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GREAT CUSTOMER SERVICE. Thank you Ali for helping me out and getting the right windshield wipers and just helping us out! Thank you Ali! read more

This store is absolutely awesome, I needed new windshield wipers & not only I got the right ones, thanks to wonderful sales person, unfortunately I didn't ask his name, but he also installed them for me without any charges. Now this is my store to go to!!!' read more

Needed my key fob's battery replaced. ESTEBAN helped me out and even replaced the battery for me (with my permission ofc). I'm just a girl, truly. He was so friendly and ready to help! Great experience! :) read more

Bought spark plugs from this store to replace on my Toyota Yaris IA. The supervisor on duty tried to upsell me on the plugs I wanted (which were matched to spec of the vehicle). I figured after she said, "I'm not trying to upsell you, but these are for BMWs and not Toyotas." Forget the fact the the ones she "recommended" were the same thread, gap, reach, and brand as the ones I purchased. She wanted me to spend twice the amount per plug. Even the Autozone site says my choice and her "recommendation" would fit the Yaris IA. Before the sale was finalized, she made a final attempt at the upsell and said, "Just to let you know, if you hear a tapping that means they're the wrong size and we can't return them." Found out later the Customer Service Managers and GMs are on commission. If you want to upsell someone: Pitch benefits and quality rather than lie about specs. Moral of the story: 1. These are NOT mechanics, and 2. Don't take any kind of advice from the woman with dyed red hair. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Pico Rivera, California

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René is off the chains!(literally)...goes above AND BEYOND!!!! Kinda like the Latino BuzzLight Year

Thanks to Sienna I got confirmation that my car battery is low and needs to be charged. Since Tuesday, my car didn't turn on. I kept trying and it turned on after 15 minutes. Once I got it to turn on, it was struggling after that. Yesterday, I took it to the Autozone off Passons and Whittier. The associate that helped me out there said that my battery passed the test. I now wonder if she didn't know what she was doing or didn't want to bother helping me out :/. She just told me to clean the battery corrosion. I did that once I got home. After that, the car continued to struggle to turn on, so, l needed a second opinion. I went to this Autozone where I got the confirmation that I needed. I knew something was up. Thank you Sienna !! She also informed me about other important stuff like my battery warranty. What a supportive and helpful associate. read more

I just wanted to say thank you to Christopher! What started off as a horrible morning with my battery dying on my way to a conference, I stopped by autozone for assistance. He was so kind and understanding. In the midst of my panicking, he helped be find the proper battery and installed it in my car. Thank you again Christopher! read more

Chris the manager was very helpful he came out of his way to help me with break light. He didn't complain or anything when I asked if he can assist me. He helped me make sure it was the break light and he even came out with a tool box and was able to fix it. I appreciate that he made sure that my light bulb was fixed and safe for me to drive. I'll give him a raise !!!! Definitely will be coming back to this location read more

You can use thier parts guide to match parts for your vehicle and be in and out in no time. Near freeways and major streets and very near bank, burger joints, grocery, gas, post office, auto, uhaul, fried chicken, pizza, chinese, mexican and more. This is not the biggest autozone but you should be able to find a part from thier huge stock. The parking is plenty as its in the main plaza across from Subway. The customer service people behind the counter can usually help you locate items using thier computer. I usually look for sales or compare pricing with the other big 3 auto-parts places for individual consumers. I may be back soon to buy parts for one of my regular maintenances. read more

I've been to the auto store, like a handful of times, and not one time I was spoken to how I was spoken to today by Christopher the manager. At the end of our conversation, he told me well I can't please everyone he said it with smug and snotty attitude there was no apology. Will NEVER go back to give my business. Negative stars read more

This store is a disgrace to the Autozone brand- I needed to return a tool I had purchased online and following Autozone's website instructions went to my nearest store to get it done; I got to this store and immediately was told that this tool was considered a "final sale"; I said OK, then called the 800 AUTOZONE number to verify this, they asked for my order number, pulled up my information and was given a return authorization number, said to go back to the store and give them these numbers and they should be able to get my refund taken care of; I even asked the customer service representative if he could stay on the line in case there were any issues to which he agreed, thank you for that! I go back in the store and ask for my refund they still tell me they can't issue a refund?? What? I have the customer service representative on the line telling you it is authorized and to issue a refund!!! So then the lady at the front desk asks if I had used the tool, I said no, and instead of helping me out with the refund, she proceeded to grab a new unit from the wall and open it to try and prove that I did use it??? I tell the Autozone customer service representative that I am having issues at this store and that I will try a different one. The level of customer service at this store is laughable, I mean what else do you want from me? I pretty much did all the work for you, all you have to do is punch in the numbers I am giving you and get my refund going? But no you're more worried about proving a customer wrong that try to help them out!!! I then went to the store at 11855 Whittier Blvd and they took care of the refund without any issues; it is amazing the things people can accomplish if they would just listen. read more

Very bad costumer service I had called to ask if They had a battery in stock and a lady told me They had plenty. 2 hours later I show up and two girls tell me it turns out they don't have it and were so rude about it and kept telling me it was at some other store when I clearly showed them my call history with their phone number...All I'm saying if you don't like dealing with people and helping them out then maybe you shouldn't be working there read more

Went to get a diagnostic test done on my car today and was pleased to see some women working there. The staff I encountered were friendly and helpful. They were able to answer my questions. read more

Great service from ur associate jenna gave me excellent price comparisons keep up the good work thanks again John rojas

Very bad customer service, not by the manager but Natali needs to look for a different line of work if she doesn't like to deal with customers. read more

I've been at this location about 5 to 6 times great service and knowledgeable staff, very helpful when it comes to recommending product.

I went in a few weeks ago and was helped by the wonderful Alfred, who made my experience so smooth and informative I bought my first car a few months ago and with little family help and no prior car knowledge Alfred went out of his way to explain How to do maintenance on my car and he walked me through the changing of my battery. He was so patient and made me feel so welcomed, my boyfriend and I were not ashamed to ask questions because of Alfred's great customer service! Thank you again Alfred read more

Stay away from this store if you ever want to buy anything, they do not honor Autozone's 90 day return policy. We tried to return something the same day we purchased it and they wouldn't even give us store credit to some other items we needed because it was a "store policy". If you need anything stay away from this store, they make up their own rules... read more

Do NOT go to this AutoZone. Just keep driving to another one. Lady there was not helpful and won't honor warranty.

Called a few minutes ago to see if they had a certain type of oil for my Honda Accord the Young women I spoke to was very nice I over heard a gentlemen in the background saying that I could pay over the phone since I would be going Since would be going during my lunch break. They didn't have the filter at this store. When I called back to place the order Sebastian said that they do t do this anymore. I explained that I had just called about 10 minutes ago. He said he was the manager and they dot take payment over the phone to go I line. He had very poor service. read more

Nice place, nice staff and great location. I've had a bad experience here once but I believe they've changed managers or something because last time I went I had a blast just walking around the store seeing what cool accessories that they have for cars. I honestly look forward to coming back with my wallet full. read more

Well I met this kid named Daniel Hernandez and he installed my battery throughout this coronavirus. He refused to give me a tip and just said to keep shopping at AutoZone and that'll keep him happy ! Wow ! read more

I made an account to write this review. I am a man with a bad leg and use an electric skateboard to help me get around. I needed a special fuse for my skateboard and could not ride it to the store and had to walk there with it and lost the fuse cap before I got to the store. The manager Alfred helped me find new parts, loaned me tools to fix it, and I fixed my skateboard right on the spot. I would not have been able to make it home without his help because I lost the cap and my leg was hurting very badly. Thanks Alfred! read more

Went in for oil and oil filter. They didn't have the filter required for the deal but they were able to honor the price. Thanks for the excellent service of Israel and Jenna. read more

While driving to auto zone in a time of need, it is stated on yelp theyopen at 7:30 am. Waited till 8:00am and they said it will be another min before going I the store. Nothing was how it was state it would be. read more

AutoZone Auto Parts - Chilling, relaxing, yelp store hours.... Lies - Auto Parts & Supplies Near Me - Pico Rivera, California

I got great service when my car battery was dead. They replaced it for me, although they were going to take my old on I later found out it was being drained by something that was left plugged in in my car inside the center console cigarette lighter (it stays on after car is off) (by a friend) So i think my old battery is still good as long as it's not being drained anymore. But i kept my new one with 5 year warranty just in case :) I kinda wish they did a little more detective work as to why my battery was dying out of nowhere, or maybe even made a little more conversation, rather than just telling me yes your battery is dead and taking it away. Out of 3 different men (not all from autozone) who looked at my battery, a girl figured this out ha! read more

This place says it opens at 7:30am , Yelp says it opens at 7:30am i show up at 7:30am and its closed. I waited 15 min and still closed. I called and no answer. Franchise business and not open when it says. read more

Came here to get some oil for my car and the employees here were super friendly and helpful !! Store is really clean and organize and yes I'm not an expert on these things but it is nice to know that employees are very knowledgable and helpful. read more

2 different visits and both resulted in the worst customer service by the "store manger" Rene. Don't know how he got that position but was rude and disrespectful and would not consider helping me warranty my parts since I bought them at a different location. Left without getting help and instead took my business to O'reilly Auto Parts on Washington they were helpful and took care of me. Trust me avoid Autozone especially this location instead just a few minutes away you will get the right service at Oreilly read more

I went in with my step dad on Tuesday 11/27 and the girls there couldn't be any less helpful, had no idea what they were doing. And on top rude. I'll drive further and go somewhere else next time. read more

Worst customer service ever was helped by some young man at the front by the name of Aaron walked in and he was just on his phone. Asked for him on a product and automatically was with an attitude so I let it go whatever people have there moods . Walked around the store looking for what I needed turned around and he was just back on his phone brought up what I thought I was looking for my car and asked him about it and he told me that's all we have that's out there didn't bother to take consideration to maybe showing me a different product or nothing straight up no help!! If you can't handle treating a customer right don't work at all! As an employee of a company you need to represent that company as a good company to customers so they return ! Not give shity service ! Went to the auto zone in la habra and found exactly what I needed right away. read more

Outstanding service and the guy I spoke with, Roger was very knowledgeable in helping me out with getting parts for my car. Will definitely be coming back again soon. Thank you! read more

I don't usually write reviews but I felt I really had to for AutoZone. I came in on Tuesday night super worried about my car battery. I needed it to be checked because I possibly needed a new one. Steve G was super nice and answered all my dumb questions and generally they have a rule that after dark they can't go out and check cars which I totally understand. But Alfred the stores night manager obviously saw how desperate I was and allowed it just once. Steve came out and helped me out by testing my old battery and installing my new one. I was so grateful to them. Thank you guys!! read more

The people at this autozone are extremely helpful and cool. My car broke down and one of the employees (I forgot his name but he was in his late teens maybe early twenties) charged my battery since it was completely drained due to a bad alternator, then another employee named Rene exchanged my alternator since my bad one was still under warranty. I replaced it in the parking lot and when I had to put the serpentine belt back on I couldn't figure out how, but Rene showed me a picture of how the belt is setup on my car, which helped me out alot! Thanks guys! read more

Service sucks here. ..go to kragen instead. No one at counters and people looking for help. Maybe because it is Pico and we should no better then to expect anything else. read more