Mr. Jay was amazing! I'm a woman and anything auto-care is intimidating to me and I always worry about getting taken advantage of. But Mr. Jay had awesome customer service, welcomed me and my daughter in and spoke to us with respect. I thought my car starter wasn't working so he walked out to run a test. Turns out my battery was bad. Got all my car information and found they had my battery in stock. He installed the new and disposed of the old. We were in and out of there within 15mins. We will definitely be back now that we know we will be treated like family. Thank you for getting our car back to normal and safe working order for me and my kiddos! read more

AutoZone Auto Parts - Battery Testing - Auto Parts & Supplies Near Me - Lakeside, California

Manager Mr. Jay, very helpful. Took time to listened to the issues and did his best to help satisfy the customer. Manager Mr. Flor, he was very abrupt, did not listen at all to what I was saying, just kept telling me "look at the computer" it has all the information. Even though we all know computers are only as accurate as the information put in them. It gets a 2 because of Mr. Jay, or I would have given less. read more

While I've had good service here in the past I unfortunately have to update my review. I went in today and needed cab and regular air filters for my truck and had intended to pick one up for my wife's car. Milan acknowledged I was next in line by saying very sternly "you paying with cash or card", I said card. He then gestured for me to walk up to the register to which I said I also needed the filters. He asked me some questions about the car, then he asked about whether it was manufactured before or after certain months in 2013. I said yeah man I have no clue when the truck was manufactured, he replied he couldn't help me without the info. Having grown tired of his attitude and really just being around such a miserable person I said don't worry about it I'll get it somewhere else. He rung me up for coolant, then said out of the side of his mouth, "I can help you find it, I just need info". I didn't reply but I'm thinking in my head "yeah you really look like you'd love to help me." Milan has no business being in leadership for any sort of customer service retailer. He gives off horrible energy and really seems to dislike dealing with people. read more

Yall are getting a phone call in the morning immmmmmm SO pissed and yall are closed I just walked out of that store !!! I came into purchase a caliper bolt because mine came off my rear tire literally 15 min before showing up to your store !!! I knew wtf I was getting it was set I showed him a picture and the old man comes through and switches the bolts out saying I needed this instead and he swore up and down he was right that yall have it listed "wrong" AND SURE ENOUGH I UBER HOME AND GUESS WHO DONT HAVE THE RIGHT DAMN BOLTS ME !!!! now I GOTTA WAIT UNTIL THE MORNING TO COME GET A DAMN BOLT AND DO A RETURN !! And it's not like it was cheap what he made me buy it was 22 dollars for the wrong bolts ! he purposely did it cause I came in 10 min before closing like my fucking bad I should of made the bolt come off my caliper sooner and I would of been there earlier !!!! Now mind you it's my mf birthday in the morning and he's gonna get an ear load read more

Abdi is wonderful !!! I was on my way to teach school and I could not figure out how to put my key fob in .He helped me he showed me the video and was considerate and kind and now my key fob is working and I'm gonna be able to go to my job. What a thoughtful person. read more

AutoZone Auto Parts - Jeanette - Auto Parts & Supplies Near Me - Lakeside, California

See all

So my mom went here earlier today, she's no car expert and needed someone to help her with a couple of things (brake lights etc) needless to say the man working the register (older white man with longish hair) was extremely rude and completely unhelpful. My mother is a senior and this really bothers me. She left this auto one and went up the Street to O Reilly auto shop and revived excellent customer service. O Reilly went above and beyond to help her and she was able to get the help she needed. Regardless to say if you're a novice with cars and need help with something avoid this place, it will be a waste of your time. Go up the street to o Reilly because their customer service is awesome. read more

Fire the manager, evidently he doesn't like to help customers even my son asked me, what is his problem? Either he doesn't like people or he profiles people and selects who is going to be well served. Honestly, I know business depend on customers and perhaps this guy wants to ruin this business. I will never go to that location in my life, and I don't recommend it, they didn't even had what I was looking for, his challenging know it all attitude makes customers feel unwelcome. read more

This Autozone is shady. They will ring you up for stuff you didn't purchase. Check your receipts. Not a trustworthy staff.

I called a different location and got a very dry greeting on the phone, and then got put on hold for seven minutes, So I decided to call the Autozone in Lakeside even though it was a little further, to see if they had the parts I needed. Dave gave me a very enthusiastic and personal greeting and very quickly confirmed that he had the parts I was looking for and even gave me advice on which part to go with. When I came into the store Dave remembered who I was and what car I had even down to the year, and grabbed the part I needed from stock right away. When he came back from grabbing the part I told him about what happened on the phone with the Ballyntine store and he apologized for them and expressed that he was happy i went to see him. Thank you so much Dave and the Lakeside Autozone team for the awesome customer service experience! read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Lakeside, California

Had a lot of issues with things I was trying to find and getting something to clean adhesive from my car. Milan help me out with the most awesome customer service. read more

Had David come out to test my car battery and alternator. Found one of the cables was a little loose. He took the time to make sure they were both tight. Didn't mind standing in the rain to do it either. Thanks!! read more

Update 11/20. Adam was very helpful in trying to help me find my hose for my BMW X5. He couldn't find it because his computer didn't have the diagram. He still tried to Google it for me and made every attempt to find it. This is great customer service and I really appreciated him at least trying all he could. He was friendly and professional. Made my visit helpful even though we couldn't find the issue. read more

AutoZone Auto Parts - They found me the right lugs! Now I can off-road with Peace of mind! - Auto Parts & Supplies Near Me - Lakeside, California

There was a older gentleman working there about 50 yr old and I asked for help instead he laughed at me all I asked were what's size a bolt was and he laughed said check I'll five and I began to walk away and he make a joke about me calling me a idiot not even 8 ft away from him and he said that would not come here again worst service ever. read more

I would give 0 stars if given the option after today's experience. This business needs to implement classes on how to treat costumers. Manny, (one of the employees) is extremely rude and lazy. He has a very short temper. I will for now on take my business to O'reillys instead. read more

People working here don't know anything about basic maintenance. No costumer service and bad attitude. I'm driving the extra mile to buy from the guys down the street. read more

Bought an overpriced Duralast alternator in June 4th of last year. Today is June 3rd and driving home on the 5 freeway the alternator dies and kills the battery. Luckily I was able to pull over to the shoulder. Waited about 1 1/2 for the tow truck to show up then about another 1 1/2 hours to home in the tow truck. Alternator lasted a year..A YEAR. I don't want to go back to Autozone just to get another one of their POS alternators and get stranded on the freeway again. DO NOT BUY ANYTHING FROM HERE. read more

Recent transaction for brake pads. Manny the manager has a chip on his shoulder and is lazy and a possible racist toward white people. Not sure why he basically left the counter and asked for another service rep to finish helping me. Basically, I wasn't sure what type of trim type my truck was, and he acted like because I didn't know that, that he wasn't going to be able to help me. For many many many years, anytime that has been asked about trim type etc, we always would compare to make sure that the brakes are the same for the other models, which in most cases they are. I don't know what's wrong with him. very unfriendly. Short fused. Not helpful at all. AutoZone you guys need to get rid of that horrible Customer service. Please!!! Maybe Oreillys might be a better choice for me. Lastly, the other guy that came over to help me was very helpful and we figured it out no time. It was not a big deal. To be honest, it seemed like nobody wanted to be at work. Lol head up chin up guys. read more

I'd like to begin by qualifying my review; I've ALWAYS had a great experience at my neighborhood Autozone Store in Poway, CA. Today's experience began at the Autozone in Santee, CA (where I also received excellent service). The Associates there were helpful and friendly. The rear brake pads were in stock there, but the front were not. They contacted their Lakeside, CA store to confirm that they had them -they did. I then paid for everything in Santee and proceeded to the Lakeside store to pick up the font pads. That when today's experience went downhill, fast. I explained the situation and the Associate (did not notice his name but I did notice his badge said 'Manager' and he was quite overweight) quickly retrieved the pads they had reserved for me. I noticed that the box read "semi-metallic" while the ones I purchased were "ceramic". I asked him about the discrepancy. He was immediately unprofessional, loud and obnoxious as he demanded that I read his computer screen as he spun it around, "What does it say right there?!?!" I answered, "It says ceramic. Now what does it say on the box of the item you gave me?" He indignantly replied, "What's on the box doesn't always match what's inside." I then asked whether there was a different Manager who could help me. A man had been nearby and was unfazed by the interaction and said he was an Associate Manager then assisted me. I will NEVER return to this location. O'Reilly Auto is just across the street from my neighborhood store, so I'll just go there if my local Autozone doesn't have what I need. I contacted Autozone.com via their website. A District Manager called me back and confirmed the Associates gave me the wrong part. So not only were they unprofessional and rude, they were also 100% wrong. read more

The service was terrible, the environment seemed unfriendly. They just seem there to get paid and hate life. The guy with the long white hair who looks like he is in his late 30s, not sure if that's his attitude everyday but He had no face expression the entire time. I tried to get a pair of break shoes for my 2006 Saturn ion. He brought me break pads and I asked if this was for rear wheel and he gave me attitude saying I didn't ask. I then ask if break shoes and break pads were different and he said yes and I said I asked for break shoes..... I tried to be nice, I said thank you but he proceed not to say anything back. read more

My sister and I traveled from up north. Started having car trouble . John was kind, patient and very helpful. Very rare to come accross someone that is willing to go the extra mile.. to help. Much appreciated and very grateful.. Arriola Sisters- from Gilroy Capitol read more

Had a very unpleasant experience here. Went in a couple days ago to buy a part needed to fix my truck. After my purchase I was told my the employee I didn't need a receipt and that it would be on my account purchase history. I went in there today to return the part because I didn't need it and was greeted by Manny. He looked up my account and there was no purchase history of any sort on my account and insinuated that I didn't purchase the part there and that I was trying to get money from a part I didn't even buy (mind you the part was $600) it was in the original box and he then proceeded to say that he "knew the part wasn't from them because the box had some oil on it" even tho that's how I got the box and the actual part itself has oil on it.... He refused to help me any further so I left. I did some research when I got home and found on my account the purchase history of the exact part and when I bought it. I went back and the second he saw me instantly gave me attitude and told me " I already showed you the screen there's nothing I can do" he proceeded to treat me with an incredible amount of disrespect and was very unwilling to help me and is VERY short tempered. I asked how can I see it on my end but not his and he said "i don't know you tell me" the purchase history had the store number and verification code as well and he just kept demanding "show me the bar code and we won't have a problem, no barcode no refund" then he basically pawned me off to another worker to "deal with it" I was then greeted with Mr. Jay who was super helpful and very nice. Mr. Jay then asked me what register I made the purchase and we were able to find my transaction and process my refund. Not sure why Manny couldn't have just told me he wasn't sure why it wasn't showing up but we would find a solution and why it took me coming back for a second time and dealing with a second person to find a resolution The ONLY reason i gave a 1 star and not a 0 star if was even an option was because Mr. Jay was very nice respectful and helped find a solution without attitude or disrespect. I saw something about a guy named Manny being a manager and if that's the cause I think AutoZone needs to reevaluate who they have in charge because I can assure you I will not be returning and will be taking my business to O'Reillys. If you do get "Manny" I would just walk out. read more

My name is Miguel from Lance elite personal transportation, and I'll several occasions autozone all through San Diego when asked for a certain parts they look it up and they still give me the wrong parts which takes app my time on money when I come to mechanic. I gotta pay parts labor and if I got the wrong parts I got to pay twice the amount of labor and that's not respectable, not knowledge will apart. Arts don't need to work at that store. This does not happen just at 1 store. It happens in multiple stores that I've been to I spent money gas in extra labor fees due to the Negligencey It not knowing what parts R needed for vehicles. This is extremely unprofessional and cost. The customer on both parties, the buyer at the store. And then when he receives a father and takes it to whatever mechanic of his choosing is the wr. This is extremely unprofessional and cost. The customer on both parties, the buyer at the store. And then when he receives a father and takes it to whatever mechanic of his choosing is the wrong part. The mechanic makes you pay to fix that problem. read more

I've been to this autozone a few times and every time everyone is always helpful and happy to help. Today, Ed went above and beyond and installed my headlight. Thank you to all of you who are always welcoming and happy to help!! read more

Kicked out for not wearing/having a mask. Should be freedom of choice. This is America. Read the statistics. It's not as bad as people put it to be. Drove a while to get a part guess I'll take business elsewhere. O'Reilly's even treated me better.... read more

Adam is amazing! I came in trying to return a motorcycle cover that was to small. I didn't have the receipt, and he told me that he would only be able to do store credit. He saw that I was frustrated, and said if I could figure out which date I purchased and which register, he would look through the system and find it for me. It took him less than 5 min, and he was able to get my cash back. That's excellent customer service, and I'll purchase from him again!! read more

Wow.... miserable customer service by the clueless girl I talked to on the phone. I needed to do a repair on my door lock so I can work and not have to squeeze out the passenger side dozens of times a day, arms fully loaded with heavy stuff. She just pretty much said they don't carry cables for that and I'd have to buy it separately... (?) That's what I was trying to do... No attempt to order the part, no attempt to ask someone who knows more about it, just "nope, sorry" while I'm in the middle of a crisis, thanks a lot! read more

Wow. Do not go here for anything. Antonio G. absolutely ruined my experience, by taking 15 mins to find a gas cap that I gave the part number for. Then, after finding the part, he couldn't figure out how to use the computer. I thought I paid for the item, when he informs me he need to start over. After telling him I'm in a hurry, I just leave without my part, extremely frustrated at his incompetence. If I end up getting charged for a part I didn't walk out of the store with, we're going to have another problem on our hands. Save the time and frustration, and just avoid this place. First impressions are everything. read more

I had a good review for these guys and gals not too long ago. CYNTHIA ruined it. Instead of helping me look for something I coudnt find. she gave me a serial number and code to find it on the shelf myself (I've been coming here 10 years.. this is the first time I've had to find something myself!) .. ummm I don't work here lady!!!. You find it for me.... after I tried looking for it... i couldn't find it. Someone else had to help me look for it. I come back to the counter she's having a blast with another employee while everyone else on the counter works. She should lead by example. But she doesn't. If I have to pick out my own stuff now I'll just got to Wal-Mart. Same crap service but it's cheaper. read more

Went here today to get some oil for my car. The clerk was so helpful. While outside after putting the oil in the pull handle broke off my dipstick! He got some pliers to remove it and check my oil level. He was so helpful and I am appreciative for sure! read more

Store is great, for fitting most auto needs. I was just informed of their rewards program which is AMAZING GET IT!!! for every purchase of 20 dollars you get a point every 6 point you get 20 dollars. read more

I had an amazing experience at this store. Christian and Alphonse went above and beyond to help me fix the tail light on my car. A local dealership quoted me almost $1000 for the same repair or replacement. It turns out it was just a loose contact/connection that was identified and fixed by Christian and Alphonse, free of charge. And the tail lights I have are state-of-the-art LED which are not easy to access. So these guys definitely know what they are doing and it was extremely kind of them to take the time to look into it. They also helped me test and charge my car battery, once again, free of charge. Their only intention is to help. I can't stress enough how grateful I am and I highly recommend this store to everyone! read more

Review # 100 I've been using this Autozone ever since I moved to Lakeside for my automotive needs. The staff has always been very helpful and has always been able to answer any questions I may have had. They have most parts for your vehicle but if they don't they will order it and get it to you promptly. read more

Matt was awesome! I came in to AutoZone to buy a part I thought I needed to replace. But he knew what I actually needed just by me telling him the sound my car was making. I will only go to this AutoZone and see Matt. Thank you! read more

All I can say is it pays to shop here. Our 2004 ford explorer has been having problems , it will be driving fine park the car at a store come out and it wont start. I'm thinking the worse I'm ready to call a mechanic preparing myself for a huge bill. Thankfully I'm married to my husband . He called this auto zone our battery was still under warranty for two months. We didn't have the recipe from two years ago. The guy said we didn't need it your in the system . Jump started the car drove down the street. Exchange out battery for $3.77. Our car has ran fine all week. I'm so grateful my husband spends a little more money to shop at these places. Can you imagine if we got out battery at lets say wal mart , do you think they would exchange a battery without a receipt or keep our purchase in the system for us. I'm a fan of auto zone now when my husband shops here so much and spends a lot of money here I wont complain. read more

Rude. No idea what they are talking about. I have now gone here over the last couple of months for a few different cars. Every time damn near i have to go bacl to get the right part even on simple things lile spark plugs. The last straw for me was going to return a fuel pump for the 3rd time that day because the guys not even giving me the right part number at this point. The cashier gets mad that i told him i needed the rigjt one from him or gas money for my v10 for all the trips hes costing me and he turns red refumds money and says you can get out now and management doesnt seem to care. I have now replaced them with amazon and even with no human interaction they are still more accurate read more

My car battery died and all I can say is how lucky I am. I was lucky my battery died in the parking lot right in front of auto zone. And I was so lucky to have Cristian help us install the new battery. He troubleshooted when it wasn't turning on and he stayed past closing time to help make the install perfect. I am very grateful for this crew of people and this Autozone. read more

This location used to be an excellent place to purchase auto parts, oils, filters etc. Once the former female manager left, I feel the customer service has dipped considerably. Not enough employees to handle the busier times. I've recently went in to purchase a headlight replacement bulb. It took what seemed like 5 or more minutes just to get an employee to inform me of the part number I needed because there was no book to reference my vehicle's part number like there was in the past. Then because there was only one counter person it took another 3-4 minutes to check out. read more

Whole store was rude, do not know how to source products, I had to source for part #14890 on Autozone website on my own phone. Other Sale associates didn't show where products were to other customers just gave brief location. Lack customer service and lack mask or face coverings. Employees were just standing around or on personal cell phone. read more

I literally just went in to buy some coolant for my car and the lady who rung me up was super rude and had an attitude for absolutely no reason. She practically threw my receipt at me. Clearly she did not want to be there and I get working retail is tough sometimes but terrible service nonetheless.. I never ever write reviews so yea don't go here. read more

My hubby & I were here today. They were very friendly & didn't hesitate to help install our windshield wipers. Great service great people.