Carmen M was verrrrrry helpfulllll getting my battery tested and a new one picked out...... also witnessed another staff girl Valeeah s helping a customer --BOTH lady's went above an beyond .... good to see keep up the good work CaptainDave -retired read more

Excellent customer service Thank you to Anthony who helped me today. He went out of his way to do something he did not have to do. Sadly, Its become so uncommon for younger people to go out of their way to help someone. Im not sure if he heard it in my voice or saw it on my face. But I was genuinely afraid of how I would get this issue fixed. He didn't hesitate... fixed my concern in minutes. Thank you again Anthony, you have been raised well and would make your parents proud. Im home safe... feeling very reassured that their are still people out there that are willing to help just because... im so glad I stopped at this autozone read more

The battery in my SUV was low so I purchased one at AutoZone in Highland, CA. The technician claimed he couldn't remove the old battery because the bolts on the cover were too difficult to remove and the posts were too corroded. When I offered my thoughts on work arounds, they were ignored & he suggested I take the battery to an auto mechanic. I finally gave up and went home. While there, I tried contacting other shops, but no one would commit to installing a battery that wasn't purchased from their establishment. O'Reilly Auto Parts said they would try to help if I purchased a battery from them so I returned the battery to AutoZone and purchased another one from O'Reilly that was more expensive than the first one. The new technician removed the old battery within five minutes & said the original technician only needed a little elbow grease. I'd made it clear at AutoZone that I was in dire straits and was using a jump starter to start my car, but to no avail. Perhaps I should have insisted to speak with a supervisor, but life is a learning experience. read more

Today I sent my stepdad to get me a new car battery and I called in ahead to make sure I had enough in my card. 15 minutes later I get a call saying that I only had 93$ in my account while I knew I had 4 times that amount. I look at my bank account and it says they took the money. My stepdad put me on speaker to talk to the salesman and he very quickly was telling me rudely to hold on. And as a service worker myself I was frustrated. He told me that he didn't take the money and there was nothing he could do. I asked him if he had already had my stepdad tap my card and he said yes but because the receipt didn't print he canceled the transaction. I know that receipts printers at time turn of and so many other things so I knowing this told him that it still doesn't mean he didn't take my money. And he had him tap my card once more then charged me twice but when he canceled that transaction I got the money right away. Rude service from that gentleman. And never again trusting them with my card. read more

Today, I went into AutoZone with my friend to replace my car battery, but I unfortunately have zero experience regarding cars or how to repair them. Issac helped direct us to the right parts for the replacement, and me and my friend went outside to replace the battery. We did not know what to do, however, and ended up accidentally breaking a lot of the pieces. Me and my friend were very stressed, but then Issac came outside to help us, and ended up doing the whole repair and replacement, guiding us through each of the steps for future reference. He was out in the hot sun with us for a long time, and was extremely friendly and patient during the entire process. Truly the best customer service I have received in a long time. Without Issac, we would have probably genuinely injured ourselves from our lack of car knowledge, and it would have taken us hours to finish the job. We are super thankful for all of Issac's help and his patience during this entire process. We will definitely be returning to this location! read more

Love this store! I always find staff to be helpful, courteous, and willing to go the extra mile to get you what you need. Acacia, the assistant manager, knows how to take care of her customers and has me leaving with a smile every time!!! read more

I went to this location on Saturday for some cabin filters, and windshield wiper blades and Carmen was so helpful and I was very thankful I was planning to leave a review then but I went back today to get my battery checked and ended up needing a new one and Ryder was so awesome an helped install it for me and again I was very thankful! I highly recommend this location. Thank you for making things easier for me I needed it. read more

Thank you Carmen you are a life saver. Exchanged out a battery here and the young man who came out to help could not get one of the terminals loose so Carmen came out and with her girl power she got it done. Thank you again so much for going above and beyond to help. read more

Called in for the refund policy and the employee ARI was unable to answer a few basic questions and then hung up on me sounding very angry and confused. Maybe ensure your employees are able to hold a basic professional conversation before allowing them to provide the worst customer service I have ever received in my life. read more

Acacia at store 2851 in Highland, Ca. She was very pleasant and helpful. Took the time to look up the filters and went and got them for me. Thanks Acacia for your help you made my visit very nice. read more

Had a minor windshield wiper issue that Grayson helped me with no problem. Great customer service and helpful!

I went to the store in Highland on Baseline and Palm. I saw this young guy stocking the shelves and asked if he wasnt too busy to help me find windshield wipers. He helped me find, purchase, and place them on my car. I had told him I was going to go to my mechanic to do it. I didn't want to take up anymore of his time but he offered to help me. When he had a hard time taking my old ones off I said I'd go back to my mechanic but he brought someone else to help me. They both did a great job and had superb attitudes. My faith in humanity is rising slowly, I really appreciated what they did for me today. I usu try to get the clerks names but this time I didn't. They went above and beyond. They deserve a raise read more

Extremely rude staff and very poor customer service. I bought a light switch for my jeep from here but found it on Amazon half the price with same day shipping. I went in to return the part and was told "you should have done your price comparing before you came in". Will NEVER shop here again. I live in Highland and come here all the time. Now I'm an advocate AGAINST Autozon. read more

AutoZone Auto Parts - Brand new part that I can't return - Auto Parts & Supplies Near Me - Highland, California

This is a place a frequent pretty often, so I should probably write a review for it. I have several cars that I work on so this place is great for last minute part runs. I wouldn't buy any core components here, mind you. But fuses, blinkers and fluids are A-OK. The staff is 50/50 as to whether they know what they are talking about or not. There are a few old guys in there who are very certain they know more then you, but sadly don't. One time I needed to borrow a bearing puller and they guy questioned me left and right as to why I needed it. I suppose you could confuse that with customer service if it were for the condescending attitude. "Just do your job old man and give me the g'damn tool I need!" sigh But for the most part they are pretty good. Service is slow though. There's never anyone at the register and there's always a long line at the counter. I prefer going to Kragen in Redlands because I don't have to deal with bottoming out on the steep driveways. You can dump your oil here and I've only had one time when it was full. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Highland, California

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Just witnessed this guy seems like he's a manager belittling his employee and making his employees cry in front of the whole store. Totally unprofessional and disrespectful. I asked around, name is Tony Saldana, I've been a customer of this store for years and all the daily employees I've had the pleasure of meeting have always been respectful and helpful in every way. It's incredibly sad to see how management is treating their amazing employees who help customers keep their store open. read more

This location fails me every time. I keep trying to give them a chance + they let me down EVERY time. Even the manager. I went to return UNOPENED, UNUSED tire chains + tire bungees WITH the receipt + the manager said NO... they're final sale! Which they did not tell me when I purchased the items + it does not say that anywhere on my receipt... -- So i called a different auto zone location + they said YES of course, just come on by!! So disappointed with this location. Refuse to return here. read more

I needed my headlight replaced in my Subaru Forrester 2017. Jacob sold me the two headlights and replaced both in a matter of five minutes. Great guy and very professional. Thanks!!! read more

The staff were very helpful and showed me which windshield wipers would fit my truck. They even came outside in the rain to help me take the old wipers off and put the new ones on. read more

Bought a battery there 3 weeks ago and it never held a charge, took it back they charged it and once again didn't hold a charge. Had to take it to a mechanic to see if something else was wrong and they said it was a bad battery so I had to buy a new battery from them so my wife could drive the car. This morning I took the battery back again with a diagnostic report saying the battery was bad and I wanted a refund, they told me they could swap out, I told them I had to buy a new battery and just wanted a refund and they told me that even if the battery is bad, and was installed they would not refund my money. WTF.....how would you know a battery is bad if it's not installed. So I paid $255.00 for a dead battery and no refund, this is a joke, their policy on this is just thievery at its worst. read more

I had such a great experience at this store. I came in today around noon and was treated as soon as I came in the door. There was two people ahead of me and I waited no longer then 5 mins in the line. I was helped by David garcilazo and he had such great customer service. He listened to my needs and helped me inspect my battery and once we found out the issue he gave me the best option that fit my budget. He had such awesome service very professional thanks so much I wa sin and out within 25 mins. read more

Excellent service quick and efficient thanks to Rodrigo and Carmen (maybe her name was Caren?) , I needed to buy a new car battery I already knew which one and luckily they offer an installment service payed a couple bucks for it but they hooked up the new battery and took the old one. Their price in store was way cheaper then the price online took maybe 15 minutes in total that's including them installing the battery and me paying at the counter. read more

Came in last night for oil for my bmw 650i first I thought I had the right one so I asked Jesse he politely guided me to Oscar and then he looked in the computer and showed me the correct oil which was amazing I know it's only oil but the experience the awesome service conducted thank you have an awesome weekend because I will thanks to you two. read more

Horrible customer service I was left on hold twice both times over 8 minutes. I only asked to see if they had an oil filter in stock for 2016 Jeep Renegade and she asked for sub model which I did not know I told her a base model and that's when the left me on hold. When I called back I got the same girl she was rude and said she could not look it up with out the sub model and I told check anyone they should all be the same and I only wanted to see if the stocked them. She left me on hold again over 8 minutes. read more

The manager at this location was absolutely rude and disrespectful. Do not recommend this location at all!! I went to buy a battery because mine was dead and this is the location I bought my last battery at 2 years ago to my surprise the manager said absolutely would not help me put the new battery in!! Will not return to this location but I will say auto zone on Highland and sterling was fast , friendly and very helpful with putting my battery in in less then 10 minutes. So save yourself some time skip the Highland location. read more

Carmen is the BEST. She was so helpful and nice this morning. I know hardly anything about cars but there was an issue with my battery. She went out to my car and tested it, explained what was wrong, and helped me find a new battery. Excellent service today and always from this location. read more

I have come to this store for many years and the customer service has always been decent. I was sold the wrong auxillary battery back in November. When I installed the battery, the complete electrical system went out including fuse boxes to the tune of $3200 taking my vehicle to the dealership to get fixed. When I filed a complaint, I received absolutely the worst customer care that I have ever experienced in my life. It has now been 5 months and last week someone finally had the guts to tell me my claim was denied. Gave me no reason. They sold me the wrong battery and should reimburse for their error, but Autozone did not. I would not trust this store and always double check that you are sold the right part. Again, Autozone's customer service was the worst I have ever experienced. Multiple, multiple phone calls. Promises to be called the next day and weeks later, no call backs. Called district service manager and he sounded like a used car salesman. Do not use this store. In fact, I wouldn't trust Autozone for any care. read more

Won't refund you for unused, unopened, fully sealed,same day purchased chains! Apparently manager is super against giving refunds. Lol

Not a trash can to be found inside or outside. Why is it the taxpayers of San Bernardino have to pay for all the trash laying around their parking lot? Yes people are going to buy things at their store and they are going to install them in their parking lot. So their answer is to not provide trash cans? Cost of doing business buddy!Get with it or wait till a regulation is passed to force you to provide trash cans! read more

Will never shop at this AutoZone again. Took a part back that failed after a week. Manager Ed refused to give me a refund. Receipt says replacement or refund. Still would not give me a refund. Told him to look at the receipt. Said he did not care what the receipt said. Poor customer service. This autozone sucks. Took the part back to another autozone and they refunded my money with no questions asked. read more

I would like to thank Juan from the highland Autozone. I came there confused about my scion Tc headlight. I arrived trying to take out the bulb for my left headlight. I wanted to take it out and show it to autozone to make sure I get the right one. I ended up going in and explaining the bulb I wanted. He found it on his computer and offer to look at my car and grab it. As he did he explained how to take it out and I bought a new bulb. He also helped me by putting it on for me. I couldn't he happier with the customer service and how nice Juan was. I was in and out in 10 minutes. read more

Experienced fast and efficient customer service courtesy of Isiah, this guy knows what he's doing. In and out in about 5 minutes. I will definitely be back. read more

Came to get a battery for my car. Jeremy was very helpful and had great customer service! Thanks Jeremy, but the manager is a dick

Julio took the time to help me install a new light bulb for my headlight. He was polite and quick and although it turned out to be an easy thing to do, it's saved me time from having to look up directions. And I found out it was his first day at this store. Thank you Julio! read more

Ordered a few parts and picked them up the next day but the manager that ordered them for me didn't place the complete order and I was short a part now ( if you've ever had to do this you pay for your parts upfront) being in a hurry I paid for a second part which cost twice the amount of the one I ordered. When I asked to speak to a manager about this I was told to come back the next day so I did and he was on break. Kinda over this and just want my money back. Won't come here anymore read more

This store was super helpful with changing my battery. There was a problem with the terminal on my car so one of the guys there helped me out and taught me how to change it, letting me borrow his tools. It made me feel really accommodated. I will definitely come back here. read more

Battery issue with my vehicle brought me here. First piece of bad news, they broke the only mobile battery tester. Hmmmmm, this is a automotive shop. Hard to believe that Auto Zone (multi million dollar corporation) can't replace an essential piece of equipment. So I begin to wrench in the parking lot because the only working battery tester is not mobile. The next piece of news is good, pro rated discount $60! Yes, things are looking good. Next piece of news is not good. My battery is out of stock . I'm thinking, why do I come here? Convenience is the answer, it's close to home. My next piece of news is the greatest. The team drove out to the nearest Auto Zone and picked up the right battery. Outstanding customer service! I will be back because of customer service, not convenience. read more

Needed larger chains in a short period of time and they had them in stock! Was able to purchase correct size and be ready for trip to the mountains! Great staff - interacted with several and all were very helpful! Thank you! read more

The auto zone in Redlands ca is the best automotive store I have been to very helpful and they take time with you like they generally care I live in east highland and there is a auto zone 10 min from my house on baseline I prefer to drive 30 min to get to the one in Redlands if that tells you anything about the highland location they suck and employees are just rude I watched them take advantage of a woman about a part she didn't need I intervened and told her you wasting you money you do not need that part read more

It was a shame that I had to google the part # I needed because their new system did not have anything for Suzuki bikes....

Juan checked and installed the battery in my wife car and she was very impressed with his professionalism and work. She said the store was packed and he continued to help customers as well as her at this hectic time. Thank You Very Much Juan. read more