I am writing to express my deep dissatisfaction and frustration with the customer care service at Autoworld of Conway. Despite numerous requests for the car maintenance history and any assistance with repair, all my attempts to contact the dealership have been ignored. Three days after purchasing my vehicle, it suddenly shut off while I was driving on the highway. This dangerous incident required me to have the vehicle towed to my residence. Upon inspection, my mechanic discovered an oil leak and a locked engine. Additionally, he found that several hoses were improperly placed, indicating severe negligence in the vehicle's maintenance. Due to the arbitration agreement I was required to sign at the time of purchase, I am unable to take legal action against Autoworld of Conway. I am now stuck with an inoperable vehicle, which is a significant financial burden. The necessary repairs, including replacing the engine and other faulty parts, amount to $26,000. While discussing my options, in the event something were to happen to my vehicle, I deliberately asked my salesman if they'd be willing to assist me if any issues were to arise. He agreed that they would, but that has not been my experience. When I reached out to him regarding my concerns and the fact that my car was inoperable, he retorted that all he'd be willing to do was point me in the direction of an auto shop. During the purchasing process, the dealership was eager to communicate. However, once they received my payment and were made aware that I needed significant repair and assistance with such repairs, they became completely unresponsive. This lack of integrity and concern for consumers is disheartening. I had hoped to enjoy my Chevelle, but instead, I am dealing with significant repair costs and an unreliable vehicle. I strongly advise potential customers to reconsider purchasing from Autoworld of Conway. If you must, I encourage you to thoroughly investigate and verify the vehicle's condition and maintenance history. read more

Our first buying experience here was so great we had to come back and buy another. They have a very personable low pressure sales staff. Mark was great helping us pick out both our palisade and g70. We have also utilized the body shop for some damage on the palisade. They were fast and it looks better than when we got it. We have also been using the service department for all routine maintenance. It's never been a long wait when we make an appointment. I would highly recommend Autoworld of Conway for any Auto needs. A true family owned and operated one stop shop. read more

If you need a car, this is the place to go! Mark took the time to answer all my questions and walk me through the different options. The financing process with Paulie was smooth and straightforward, and Jason worked hard to get me a great rate. I drove off the lot in my new Silverado feeling confident and satisfied with my purchase. I highly recommend this dealership to anyone looking for a great vehicle and a hassle-free buying experience! read more

I sent a request for information about a car through website. Was contacted by salesman and scheduled a time to come see the car later that day which was 30 minutes out of my normal route. Once I got there I was informed that the transmission was bad and they wanted to show me other cars. With my 30 minute trip each way plus the short time I was there, over an hour of my day was wasted because of this shady tactic. read more

Went out last Friday to buy water, and drove home in a 2008 Dodge Dakota. I just stopped in to look at the inventory and with in an hour purchased a great vehicle. The whole process was so effortless , it was like dealing with someone I had known for years, Thanks to a great team especially salesman Jim Reardon. I highly recommend them, Auto World of Conway is there for the people. read more

This was my first time buying a car from auto world of conway and it was honestly such a good experience. The staff was super chill and helpful! No pressure or weird sales tactics! They made the whole process rlly quick and easy and I ended up with a car I really love! I'll definitely be coming back next time I'm looking or need something. read more

I was able to get an appointment quickly and received fast friendly service. I dropped my car off for an oil change and received a call when it was ready. It was explained to me I needed some extra things done. When I picked up the vehicle they offered to schedule an appointment to do the additional work needed. read more

We came to view a vehicle the vehicle would not turn over no power at all very strong moldy smell from sitting water mention the car would not start and the responds was so surprising .... "Jump start or you good.? Like really that's all I got from this experience a good laugh sad to have wasted my time read more

They are my go to dealership for sales, service, and body shop repairs! I even got my car detailed after getting some service work done as well. Can't say enough good about them! Fair pricing and quick service no matter the task I throw at them!! read more

I have purchased 5 vehicles from Autoworld of Conway over the years and have always had a pleasant experience. The staff is friendly and the few times I've needed service , it has always been an easy transaction. I'd reccomend them to anyone! read more

I was so glad to find not one, but two awesome cars at Autoworld. The staff was friendly and courteous. Financing was a breeze, even on the classic Oldsmobile. I'm so glad our family found this dealership. Would highly recommend. read more

Best sales experience! Knowledgeable and friendly staff with large inventory and transparent process! Would highly recommend to anyone looking for a quality preowned vehicl! read more

Staff is super friendly and completely honest. Prices are spot on. Definitely will return for any needs in the future! Definitely need to stop, you won't be disappointed. read more

Everyone was so nice and helpful I enjoyed my experience here it was lots of cars to choose from and I appreciate the nice people that work here for helping me outt read more

I had a great experience with these guys! All of my expectations were met. Chooch was very informative and helped me every step of the way. read more

Great customer service. I bought my car from the dealership. I have also had it serviced from there and everyone was very curtious!

Bought 4 cars from here and all been great. Service is excellent also. I recommend everyone here. Friendly staff and great cars.

Always a great sales staff and helpful service staff. Easy to look at cars with no pressure and help to get cars financed.

I've purchased several vehicles from here over the last few years. They are all still running great! Strongly recommend!