Steve is very nice and offers outstanding service and repairs. All the folks there are amazing and…read moresuper friendly. We had a wonderful experience and hopefully I don't but if I ever need body work again, I know exactly where I'll be going! We are beyond thankful for Steve Dodgen and his shop.

Steve Dodgen has always done a great job when our vehicles have needed repairs! He and his family…read moreare such pleasant and helpful people. We appreciate their help so much!

Paid Randy's $1500 to fix driver's door on our 1999 GMC Denali. This was the original estimate but…read morewhen they found a used door we were told the cost would go down. We'll, it didn't change. After about a month the door began to sag, became hard to open and close, leaked rain and air. When we asked that Randy's make it right we were told they told us this would possibly happen and it would be about $1000 to fix but the written estimate and final bill did not show any disclaimer. Couldn't get the owner to call me back to discuss our options. Had another body shop fix the issue for $230. This is not a trustworthy business!

My family and I were on vacation when we had a mishap with one of our car windows. The guys at…read moreRandy's were so generous to us through the whole process,they practically treated us like family. I would highly recommend them to anyone.

Reattached my front bumper cover. Very fast work at a reasonable price. Very happy customer here.read more

From the owner: Family owned businesses with more 25 year experience.read more

Mark was absolutely amazing. i had a one car accident when i ran along a cable wire fence to…read moreavoid hitting he semi in front of me. the entire driver side was taken out...side mirror, both doors, driver side door handle. could not even get in on driver side. when took car for estimate Mark was so gracious and fixed my car so i could get in on the drivers side. when i finally got my car to his shop, it looked like it had just come off the showroom floor. it was absolutely beautiful. i highly highly recommend Crain auto body if you need your car's body repaired. very honest and up front and great to work with. i cannot thank Mark enough for the wonderful job he did.

I cannot thank Mark and his crew at Crain enough. Our truck was rear-ended on 74, traveling to…read moreAsheville. The hitch and bumper were smashed, and this meant we could not tow our camper back home to Phoenix. With less than a week to leave for home, our insurance company and a (unnamed) national body shop was less than worthless. So we looked around for a local body shop, and found Cran Auto Body. Mark came through quickly with a very reasonable estimate, was incredibly reassuring and explained the whole process to me. Even pointed out things he could reuse and did not need to buy. Super honest guy! The insurance company actually agreed with his full estimate! He got us on the road with a new bumper and hitch in no time, and we got home safe and sound. Very high quality work, factory OEM parts and everything. I hope to never have to use him again, but if any of you need that level of work, Crain's is the way to go. Also, a PSA. Always buy local, never go to the Walmarts of the world if you need quality work. Unless you need a whole lot of toilet paper in a hurry. In that case, go to Walmart. Though if you are in that kind of situation you perhaps need to rethink your life choices. Otherwise, buy local, spend local. You won't regret it.

This location repaired my vehicle a couple of months ago and they did an outstanding job and it…read morestill looks amazing. Tammy was very informative and explained things on terms I could understand. Would definitely recommend this location of Caliber.

I was sent here by another Caliber location that couldn't (or wouldn't) handle my case. After…read morecalling ahead and making an appointment, it was canceled with no real explanation other than, "Your insurance agent needs to send more information." Why was this not clarified from the beginning? When I tried to follow up, I got bounced around. Tammy passed me off to Wendy, who seemed clearly frustrated--audibly sighing and irritated on the call--as if I was being difficult for just trying to understand what's going on with my car. I've never dealt with a collision repair before, and I've been patient and polite despite being rerouted and ignored by multiple people. For Wendy to be rude and short with me when I was just asking for help is completely unprofessional. Honestly, this entire process has been a mess--unclear, unhelpful, and unpleasant. If you're already dealing with the stress of an accident, I'd strongly suggest finding a location that treats you like a human being, not an inconvenience. Oh, and thanks Wendy for hanging up the call before I could wish you a good day. So I hope you have a good day!!

Very reasonable ($400 less than next quote). Did great job and a day sooner than expected. Just a…read morewarning, if you call and immediately get a message that says "the voicemail box has not been set up", call back it just means they're on the phone. Highly recommend.

Jerry worked me in to get some paint work done and was very reasonable on price. It was after the…read moreshutdowns (2022) and when it was hard for many reasons to get work done in a reasonable amount of time at a reasonable price. I had people that were too busy to do it and others that were asking a small fortune. The finished product was as priced and the paint finish was top notch and blended into the existing color great! I got top dollar when selling the car because it looked so good after Hi Tech's work on it. The clear coat finish on the hood and top of the Honda Odyssey was trashed from sun and poor quality paint used by Honda that year. Looked good as new when I picked it up. Using Hi Tech whenever I can.

So impressed with this company. They instantly helped me with what I needed and got it done fast…read moreand efficiently for me. Great people! I highly recommend them. I'm sure I will be coming back for any auto needs in the future

Great place to work with, Rick's recommend them to me after I got hit and needed work done. JL was…read moreamazing and knew how to deal with insurance companies. The work was really great. Great local shop to work with!

I definitely recommend this shop! Very responsive and helpful. I appreciate the quick responses…read moreand dedication to the problem I have. I will defiantly stop by in the future for my routine services! Thank you!

From the owner: Hi, thank you for stopping by! We are an automotive repair shop located in Sevierville, TN. We…read moreoffer a number of services and would love to help you out at an affordable price. We are a veteran owned and operated business and we offer veteran discounts. If you have any questions you can message or call us at the phone number provided on our website! We can’t wait to hear from you!