Mark was absolutely amazing. i had a one car accident when i ran along a cable wire fence to…read moreavoid hitting he semi in front of me. the entire driver side was taken out...side mirror, both doors, driver side door handle. could not even get in on driver side. when took car for estimate Mark was so gracious and fixed my car so i could get in on the drivers side. when i finally got my car to his shop, it looked like it had just come off the showroom floor. it was absolutely beautiful. i highly highly recommend Crain auto body if you need your car's body repaired. very honest and up front and great to work with. i cannot thank Mark enough for the wonderful job he did.

I cannot thank Mark and his crew at Crain enough. Our truck was rear-ended on 74, traveling to…read moreAsheville. The hitch and bumper were smashed, and this meant we could not tow our camper back home to Phoenix. With less than a week to leave for home, our insurance company and a (unnamed) national body shop was less than worthless. So we looked around for a local body shop, and found Cran Auto Body. Mark came through quickly with a very reasonable estimate, was incredibly reassuring and explained the whole process to me. Even pointed out things he could reuse and did not need to buy. Super honest guy! The insurance company actually agreed with his full estimate! He got us on the road with a new bumper and hitch in no time, and we got home safe and sound. Very high quality work, factory OEM parts and everything. I hope to never have to use him again, but if any of you need that level of work, Crain's is the way to go. Also, a PSA. Always buy local, never go to the Walmarts of the world if you need quality work. Unless you need a whole lot of toilet paper in a hurry. In that case, go to Walmart. Though if you are in that kind of situation you perhaps need to rethink your life choices. Otherwise, buy local, spend local. You won't regret it.

Waynesville Body Shop did an excellent job repair my vehicle to like new condition. I was kept…read moreinformed about everything going on through the process. When I picked up my vehicle, it was washed and detailed. I can't speak highly enough for this business. Thank you Rick and Alice.

Rick did an excellent job repairing a scratch that I needed quickly. Since I only had one car, he…read moregraciously offered to take me home and then pick me up when done. And his was the lowest bid.

I have had to use the body repair service several times in the last 10 years, top notch service…read moreeach time. All I had to do was tell my insurance who I was using. Steve had pictures and estimate turned in before I even called them back. He did a great job, and anytime I called to check, everyone was friendly and let me know what was happening. I have always trusted them and wouldn't think of using anyone else.

Best Body Shop in our area. They go above and beyond and the quality of work they do is Top Notch…read more I personally am so Thankful I was told about them when someone in a truck hit my Wrangler. We are back on the road and *Grandma's Broom* is better than before. I can not speak Highly enough about thid family and body shop

We had a problem with our moon roof not closing. Howard, the Manager came out right away and took a…read morelook at it. As there was a part broken that prevented the proper closing of the moon roof he quickly detached two parts and was so able to close the roof and added some matching duct tape to seal the roof partion and hold it safely in place. This was outstanding service in every which way, and the real Five star point, we are not locals, and had no appointment. A great, heartfelt THANK YOU to Howard !!

They did an excellent job with my car. Reliable workmanship and honest. The car was repaired so…read morewe'll that I couldn't tell it had ever been damaged and was ready earlier than expected.

I am completely satisfied with the work on my Subaru from M & B. After someone back into the front…read moreof my car I took it by the shop and met with Marlyn who was respectful, nice and took his time to give me a quote for the work that would need to be done. I called him a day or two later to set up a time to bring it in the next week. He was able to complete the work in less time than he stated and under budget. The car looks great and I would absolutely take my car back. He even helped me get in touch with another company to fix some hail damage because they could do it cheaper! Thank you Marlyn for getting my car looking good again!

Staff is friendly and goes out of their way to help. I have serviced several vehicles here.read more

While on vacation (we are from Pennsylvania) my husband needed to replace the tires on his 2018…read moreF150. We had tires installed by a tire shop that strictly handled tires so they did not have an alignment machine. We contacted Andy Shaw Ford on Monday, August 12TH, and we were given an appointment for Tuesday, August 13TH! We were surprised with how quick they could get us in and were understanding of the situation. We arrived on the 13TH as scheduled and they were very prompt and so helpful! We walked the lot as we waited, viewed some Ford Broncos and spoke with some of the staff. The staff was so down to earth, helpful and even gave suggestions on local eateries and places to do things. We appreciate the excellent service that got us back on the road worry free for the rest of our vacation and our trip home! My husband knows what it takes to work in the dealership business as he has done so for 29 years here in Pennsylvania and we are truly grateful for their service! M. Blew

They had some trouble getting parts because it was an 07, but they worked at it and got it better…read morethan new. They kept me informed throughout the entire process and worked well with my insurance. Made a stressful situation much easier. They were fantastic and will definitely recommend them.

They were professional and did a great job. My car was falling apart (literally...the bumper was…read morefalling off) from a accident 2 years and with a faulty repair. Next gen got the insurance company to re-open that claim so I didnt need to pay. They them did the repair right. I am very happy with the job they did. I traveled a bit further to reach them based on their reviews and I am glad I did. With the insurance re-opening the claim, I didnt need to pay a thing. Great value and customer service. Highly recommend

I took my car in because of a mystery "damage" to my car. Everyone was very professional and well…read moreorganized. Scott came out to give the estimate for "damage". We all had a good laugh when it was discovered it was just bird poop and not "damage". Imagine my embarrassment. However, Scott was not condescending for my foolishness, but cleaned my car to reveal no "damage" at no charge. Thank you.

Myers saved our vacation! A rear end bump to our Honda Odyssey was just bad enough to prevent our…read moreliftgate from opening. When you travel with dogs who ride crated in the rear, the liftgate function is essential. Myers had me operational for the rest of our vacation and we didn't have to leave our dogs in NC! Thankful for caring, honest hardworking people who are willing to help someone in need! Beth & Dean Myers are THE best.

I recently relocated to the Waynesville, NC, area. Needless to say I'm a loyal OEM guy. I have 2…read moreFord's and 1 Chevy Colorado (Gift to daughter from grandparents) to keep safe and running. Thru word of mouth I was referred to Taylor Ford. I happen to live between 2 Ford dealers. Chose Taylor first. They helped me with my State Inspection on each vehicle and service each at their needed intervals. Travis & Rickey in the Service Dept., have exceeded my expectations on every visit. I will continue to go there and recommend when asked.

Helped us with a check engine light and gave us great advice without charging us a dime. Super kind…read morepeople.

Doyle got our Nissan Sentra in quickly, diagnosed the problems and did the repair for us…read more Excellent customer service. Will now be our repair shop for all auto repairs. Highly recommend.