Great Quality Work! Cheap labor is not skilled and skilled labor is not cheap. We wouldn't take our…read morevehicles anywhere else for service!

This is a fantastic auto shop ~ I've owned five Mercedes in my lifetime and kept every one for over…read morea decade. I've used multiple service centers across the SE and Appalachian Automotive is my favorite! Ryan and his team are skilled, fair and reliable. They communicate beautifully and always provide excellent service! I've used them to care for my aging Benz since 2017. I will not go anywhere else. A gem!

Mark was absolutely amazing. i had a one car accident when i ran along a cable wire fence to…read moreavoid hitting he semi in front of me. the entire driver side was taken out...side mirror, both doors, driver side door handle. could not even get in on driver side. when took car for estimate Mark was so gracious and fixed my car so i could get in on the drivers side. when i finally got my car to his shop, it looked like it had just come off the showroom floor. it was absolutely beautiful. i highly highly recommend Crain auto body if you need your car's body repaired. very honest and up front and great to work with. i cannot thank Mark enough for the wonderful job he did.

I cannot thank Mark and his crew at Crain enough. Our truck was rear-ended on 74, traveling to…read moreAsheville. The hitch and bumper were smashed, and this meant we could not tow our camper back home to Phoenix. With less than a week to leave for home, our insurance company and a (unnamed) national body shop was less than worthless. So we looked around for a local body shop, and found Cran Auto Body. Mark came through quickly with a very reasonable estimate, was incredibly reassuring and explained the whole process to me. Even pointed out things he could reuse and did not need to buy. Super honest guy! The insurance company actually agreed with his full estimate! He got us on the road with a new bumper and hitch in no time, and we got home safe and sound. Very high quality work, factory OEM parts and everything. I hope to never have to use him again, but if any of you need that level of work, Crain's is the way to go. Also, a PSA. Always buy local, never go to the Walmarts of the world if you need quality work. Unless you need a whole lot of toilet paper in a hurry. In that case, go to Walmart. Though if you are in that kind of situation you perhaps need to rethink your life choices. Otherwise, buy local, spend local. You won't regret it.

Helped us with a check engine light and gave us great advice without charging us a dime. Super kind…read morepeople.

Doyle got our Nissan Sentra in quickly, diagnosed the problems and did the repair for us…read more Excellent customer service. Will now be our repair shop for all auto repairs. Highly recommend.

We came with a camper tire that shredded on way to our campground in Maggie valley.. they had big…read moresign out front tire sale and it's right up from campground. The gentleman at desk was very nice and very helpful. Tire got left and gonna pick up later.. tire wasn't bad priced either.. it all worked out great

Great service! Everything done in a professional and timely manner. Will be sure to give return…read morebusiness.

Waynesville Body Shop did an excellent job repair my vehicle to like new condition. I was kept…read moreinformed about everything going on through the process. When I picked up my vehicle, it was washed and detailed. I can't speak highly enough for this business. Thank you Rick and Alice.

Rick did an excellent job repairing a scratch that I needed quickly. Since I only had one car, he…read moregraciously offered to take me home and then pick me up when done. And his was the lowest bid.

While visiting friends in the Waynesvile area, I had the opportunity to utilize the services of…read moreHatton's Towing & Recovery. Dispatched via my roadside assistance service, Blake and Michael helped with a winch out on my new Nissan Armada SUV. Stuck in a rut between two trees - no, I wasn't practicing parallel parking - Blake and Michael were extremely helpful. They were able to extricate my vehicle without a scratch, but not before requesting a damage waiver in case my vehicle hit the trees or rolled upside down the mountainside. Courteous and polite, I hope never to see the crew from Hatton's Towing & Recovery again. William E. Lewis, Jr. Vero Beach, Florida

Not very happy with Hatton's Towing. We live in Clyde and our driveway is gravel. Just two days ago…read moreWNC Towing made it up here in a very timely manner with no issues, but Hatton's wouldn't even try. On top of that, the driver was threatening and hateful with me, telling me he was going to leave my car in the middle of a busy state road. My two-wheel drive Kia makes it up the driveway just fine, and I even offered him an alternative drop-off location less than two minutes from the original spot, but he refused. Instead, he left my car on the side of the road, not at the church like I asked. Now we're stuck figuring out how to get it home ourselves. Really unprofessional and disappointing experience. He was very rude.

Staff is friendly and goes out of their way to help. I have serviced several vehicles here.read more

While on vacation (we are from Pennsylvania) my husband needed to replace the tires on his 2018…read moreF150. We had tires installed by a tire shop that strictly handled tires so they did not have an alignment machine. We contacted Andy Shaw Ford on Monday, August 12TH, and we were given an appointment for Tuesday, August 13TH! We were surprised with how quick they could get us in and were understanding of the situation. We arrived on the 13TH as scheduled and they were very prompt and so helpful! We walked the lot as we waited, viewed some Ford Broncos and spoke with some of the staff. The staff was so down to earth, helpful and even gave suggestions on local eateries and places to do things. We appreciate the excellent service that got us back on the road worry free for the rest of our vacation and our trip home! My husband knows what it takes to work in the dealership business as he has done so for 29 years here in Pennsylvania and we are truly grateful for their service! M. Blew

I recently bought new tires and tire pressure monitors for my vehicle from a place near where I…read morelive in Sylva. Come to find out they nor another tire shop in Sylva, and two other tire shops in Waynesville would program the sensors because I didn't buy them there. I went to Waynesville tire today and he programmed them for me at no charge. The next time I need tires or anything else, I'm going to Waynesville tire. They actually care about their customers and not just looking to make a buck.

Great people. We never had a problem with anything we have bought from them. We have used their…read moreservices for over 40 years.