I am extremely pleased with the service that I received and especially appreciate Logan's courtesy…read more He was knowledgeable and professional. He went over and above getting my car unlocked in the midst of a sudden downpour. I want to commend Logan in particular for coming up with a creative solution to be able to move my car in spite of security lock out. Highly recommended.

I am a person that does not write reviews, but I have to write this one for Ridgecrest Towing and…read moreMr. Jeremy Streit. I was on a road trip April 1, 2026 from Miami, Florida to North Carolina driving by myself. Unfortunately, I was involved in a car accident, and the police officer at the scene arranged for my car to be towed to Ridgecrest Towing company. While at the hospital, I contacted Jeremy to make arrangements to recover my license plate and other items from my car. To my surprise, everything from my car had been gathered, placed in several bags and brought to me at the hospital. I would like to express my gratitude to Mr. Jeremy Streit for his kindness, compassion and assistance during this difficult time. I highly recommend Ridgecrest Towing for any of your needs.

While visiting friends in the Waynesvile area, I had the opportunity to utilize the services of…read moreHatton's Towing & Recovery. Dispatched via my roadside assistance service, Blake and Michael helped with a winch out on my new Nissan Armada SUV. Stuck in a rut between two trees - no, I wasn't practicing parallel parking - Blake and Michael were extremely helpful. They were able to extricate my vehicle without a scratch, but not before requesting a damage waiver in case my vehicle hit the trees or rolled upside down the mountainside. Courteous and polite, I hope never to see the crew from Hatton's Towing & Recovery again. William E. Lewis, Jr. Vero Beach, Florida

Not very happy with Hatton's Towing. We live in Clyde and our driveway is gravel. Just two days ago…read moreWNC Towing made it up here in a very timely manner with no issues, but Hatton's wouldn't even try. On top of that, the driver was threatening and hateful with me, telling me he was going to leave my car in the middle of a busy state road. My two-wheel drive Kia makes it up the driveway just fine, and I even offered him an alternative drop-off location less than two minutes from the original spot, but he refused. Instead, he left my car on the side of the road, not at the church like I asked. Now we're stuck figuring out how to get it home ourselves. Really unprofessional and disappointing experience. He was very rude.

Friendly, down to earth folks so easy to work with.. I don't care for the big box stores when I can…read moreget great service from folks like this.

Great place to take your car! They are honest, hard-working people. I highly recommend Family…read moreAuto Care! A happy customer. Virginia B.

Helped us with a check engine light and gave us great advice without charging us a dime. Super kind…read morepeople.

Doyle got our Nissan Sentra in quickly, diagnosed the problems and did the repair for us…read more Excellent customer service. Will now be our repair shop for all auto repairs. Highly recommend.

Waynesville Body Shop did an excellent job repair my vehicle to like new condition. I was kept…read moreinformed about everything going on through the process. When I picked up my vehicle, it was washed and detailed. I can't speak highly enough for this business. Thank you Rick and Alice.

Rick did an excellent job repairing a scratch that I needed quickly. Since I only had one car, he…read moregraciously offered to take me home and then pick me up when done. And his was the lowest bid.

I moved to Bryson City and for the first time I needed an oil change. I had no mechanic. I got on…read moreYelp and looked up Rae and I was happy that I did. He did a great job with my oil change and was not overcharging me for the service. Very kind and knowledgeable person.

This is a fantastic auto shop ~ I've owned five Mercedes in my lifetime and kept every one for over…read morea decade. I've used multiple service centers across the SE and Appalachian Automotive is my favorite! Ryan and his team are skilled, fair and reliable. They communicate beautifully and always provide excellent service! I've used them to care for my aging Benz since 2017. I will not go anywhere else. A gem!

First thing to note here: pricing appears to be slightly on the high side, and there is an upfront…read morefee for a diagnostic (that does not count towards any services you may purchase from them). Note that this in no way makes the place 'bad' (you often get what you pay for), so while I can't mark them as the best of the best (very, VERY few places are), they're still good and I'd recommend them. Took my wife's 2011 Subaru here for a diagnosis on suspected transmission problems (which they confirmed). They were honest, courteous, and overall a good shop...just on the spendy side for the work to be done. (In our case, we decided not to have the repairs actually done, because no point in spending $8k+ to repair a $4-5k car). I'd still consider them worth checking out if you're having issues, because even if they don't turn out to be the right place to get the work done, they're honest, and that's worth a lot.

No to this place , haf my Bike several times and every…read moresingle time without fail i have to bring it back. Aftet Three times thats it i quit you!! Your lady in front is bery nice and helpful. But mechanics SUCK ASS !!! I wouodnt bring a cardboard shitbox to these guys . Hes rude impolite and of course an EGO the size of a stadium. He cant be wrong and wont help you. Someone like that doesn't deserve any business. There alwys boats and bs in the way of parking hete alos. Good luck if you go hear . Stay away buyer beware. FYI this place is on first street franklin! Up the road behind poindexter tire. Dont go there

Everything went well. The owner Jeremy and his wife were great. Very informative and gives great…read moreservice. Saved me a ton of money on repairs. BMW, Honda and Harley saved us big time on all. Highly recommend!!!!