Steve is the best. He came and got my car and figured out exactly what was going on. I had some clicking that i thought was coming from my engine and Steve figured out it was just the plastic lining to my windshield that had broke off and was flapping. Very honest and quick. I appreciate Steve and will definitely be going back when i need my car serviced. read more

Honestly never thought I'd be giving an auto repair shop 5 stars but after using Autopractor for some car repairs, I'll never use anyone else. They were professional, thorough in communicating my options, and all for a more than fair price. I dealt with Steve and he was great. I needed repairs so I could have my car pass emissions. Not only did they do the repairs, but they got it passed emissions without me having to do a thing. I didn't even ask for that. Top notch shop and I would recommend them to anyone! Thanks Autopractor! (And Steve) read more

I was very happy with the customer service and professionalism I experienced with Steve. I called for a quote to compare with a dealership quote. I explained the symptoms and also what the dealership told me was the problem. Steve suggested we do an oil change first, to see if that resolves the problem. He said that he has a customer who had a similar issue with the same car and that is what she did to fix it! All of this over the phone in a very courteous, professional manner. He could have insisted that it needs to be brought in, evaluated, etc. However, he was more interested in helping me find a resolution that would not "break the bank", and possibly fix the problem without wasting unnecessary time. I highly recommend Autopractor. read more

I had an issue with my battery and just talked to Steve on the phone who was too far to help me out with a jump starter, but stayed on the phone to talk me through how I should try to jump it again on my own. He didn't have to take that time to try to help me out, as several places I called had just dismissed me, but he did. A few minutes of kindness goes a long way when you have a dead car, deadlines and only your lunch hour to try to solve this dilemma. Thank you, Steve. read more

First off let me begin by stating the pros about this place and then the one con I so unfortunently was forced to deal with and speak to after what I overheard .... I came into this auto shop not even a month ago. I'd never been there prior to that one time, I only went there because a friend of mine said it was a good place. I had an oil change done and a courtesy check done...simple stuff, nothing difficult. The tech/techs did an awesome job and were rather quick despite the fact that the so called sad excuse for a "shop manager" that I observed do nothing but bother and harass the guy he was talking to! Absolutely NO complaints with the techs at all though, actually I wanted to applaud him for not quitting that job yet after hearing how condescending and rude the mustache up front was to this guy. I dont think Mr. Mustache man knew I could hear him. Now that being said, he's the ONLY REASON/PERSON who's responsible for my decision to NEVER return to this place. An older gentlemen, Im assuming in his late 40s maybe early 50s, named Steve would be that reason, ...anyway. He treats his employees with such disrespect and speaking down to them as if he thinks he's more intelligent, heckling them about trivial things that it was actually offensive. I would never let someone talk to me that way and its completely and utterly unprofessional. I informed my friend about my experience and he said he wasnt familiar with a person by that name so I'm assuming this "shop manager" is new. Whoever the owner is should SERIOUSLY consider terminating this guy and find a replacement before he loses anymore business. As a result, my friend, anyone he knows as well as myself will absolutely make sure we never recommend or continue to recommend this place due such disgusting unprofessionalism. In the long run, that guy up front will do nothing but ward off people coming there due to his childish behavior. I suggest it gets fixed immediately for the company's sake. read more

I was referred to Autopractor by a relative. Took my 2015 Hyundai Sonata in yesterday for routine maintenance (oil change, rotate tires, change air filters, etc). I was very happy with Steve and the service provided. I will definitely be going back there in the future for my routine car maintenance. ----- How it all started... took my car into Hyundai dealership for the 15K mile routine maintenance. Per the owner's manual, the 15K scheduled maintenance suggests oil change, rotate tires, change air filter, and change cabin filter. The Hyundai dealership, without even looking at my car, started telling me that a tire balance and alignment was mandatory, and that I probably needed new brakes and new tie rod--all an additional $400 above and beyond the oil change. I had the gut instinct that something was shady. I felt so uneasy that I demanded my car back from the dealership without any service being performed. I called two other Hyundai dealerships who also tried to add-on ridiculous unnecessary services in excess of $400. After such a frustrating experience, how do you find a reputable shop to perform routine car maintenance? That's right... you call daddy. My dad recommended Autopractor because he knew someone that had taken their truck there for service and repair, and was very happy with the outcome. Right away, I called Autopractor and spoke with Steve. When I explained the ordeals I had with the Hyundai dealerships, Steve explained what 'normal maintenance' is required for 15K miles and how much it cost; and he explained that all those services Hyundai dealerships were trying to add on were completely unnecessary for my vehicle (three years old averaging 5K miles per year). I took my car in the same day. The guys did the synthetic oil change and rotated my tires. They checked my air filters and stated that they were still very clean and didn't need to be changed yet. Steve also stated that my brakes were good and didn't need replacement; and that my tires neither needed balancing nor alignment. My air filter didn't need to be replaced, but if it had, Autopractor charges a few dollars compared to Hyundai which charges $45.99. How often do you come across a repair place that tells you the truth, that you don't need such-and-such service/repair? How many times has a repair man saved you money? If you want the fancy waiting room with leather chairs, big screen TV, and vending machines then continue paying exorbitant prices at the dealership. If you are ok with a small repair shop, with humble waiting area, free coffee and wi-fi then I recommend Autopractor. Steve's honesty has gained my trust and repeat business. Autopractor is southwest of the intersection of North Avenue (Route 64) and Kirk Road. It is in an industrial area somewhat behind the Colonial Cafe restaurant. read more

I needed a rear light replaced and an oil change. Anthony at Autopractor got me in right away. He even offered to pick up my car for me. Prices were very reasonable and they were fast. He also gave me a quote for my brakes and for new tires. I found the prices to be better than anywhere else. We are taking our car back there this week to continue work on my car. Thank you so much for your hard work and honesty! read more

I took my truck to them for replacement of the rear axle seals. They told me the job would take only one day. When I called to pick up the trick they told me "they had neglected to order bearings" and the truck was not ready and would not be until the next day. When I finally went to pick up the truck they exceeded the estimate by almost $100. I would not recommend Autopractor to anyone and certainly would not use them again myself. read more

Gary and his guys worked on my sons car which had undergone some serious modifications prior to our ownership. They installed headlamps that we purchased and did some serious work to improve the cars performance. All this at a reasonable price and contact with me through the process. It doesn't get better than this. My car is next. read more