Rude associate Named John, he laughed at me when I asked for maintenance records. Unrealread more

This location is engaging in predatory upselling to vulnerable individuals. My daughter brought…read moreher car in after 2000 kilometers service. The manager, a Mr. Harsh Singh insisted that not only did she need an oil change, he upsold her on a "fuel system flush," which consisted of them dumping a bottle of fuel conditioner in her tank and charging her 79 dollars for an item that I can purchase at my local auto supply store for no more than 10-20 dollars. This fine gentleman told her that the 79 dollars was half price. This vehicle has 34000 kilometers on the clock. Avoid this location and probably the company at all costs. They also refused to give my daughter a detailed invoice in an attempt to cover up their dishonest business practices.

This is dated 10 years ago but still relevant...took my 1999 Grand Prix GTP in for exhaust leaks…read morewhile out of town...replaced one cracked exhaust manifold ok...told me entire cat-back factory s/s exhaust was pooched so gave ok to replace...replaced with Walker garbage exhaust which lasted 5 years...saw my original exhaust on top of scrap metal bin with pooched resonator...WTF! Never ever go there...I'm done!

Had a red light come on in my car yesterday night (4pm an hour before closing) and had no idea what…read morewas going on. Walked into this shop and was immediately welcomed by Kevin. Just wonderful service was super clear and let me know what was going on. Very professional and helpful, offered to stay late and help me out (I had blown an alternator). Ended up not only fixing that but letting me know about some things to watch for and what might need replacing my soon. Price was fair and the work was done in a timely matter. Can't recommend enough will definitely be coming back for any of my car troubles!

Good price on tires and excellent service. Jorge is a great customer service rep and helped us…read moregreatly.

Our camping trailer had a flat tire at our campsite. We called in to see if we can bring it in to…read morereplace the flat tire. To our surprise, they offer on site service call for a very reasonable price. A young service technician, Cam, came shortly after the phone call. He was very friendly and professional. I found the overall service great and saved us a lot of hassle to bring the trailer in as you can imagine. Highly recommend!

I had work done here twice,2nd time ,Boris an adjuster/ manager tryed (shaking me down) for extra…read moremoney,while I was in the waiting room,the extra went from $200 down to $20,which I kept saying NO to,I should have told the main manager or owner about it.I tell people the entire story when looking for a body shop.Never, Ever go there!

I'm very pleased with the excellent service and reliability of Fenders West Kelowna. I had a hit…read moreand run on my vehicle a few months back and called Fenders to see if they could help me with the repairs. I had never dealt with an ICBC claim before and was nervous about all the implications of getting approved and getting the work done. Shannon and the team at Fenders took care of the details, helped me line up the steps that I had to take to get approved, and got me in with no waiting time. They were fast, easy to deal with and super friendly. They got me into a car for the duration of the repair at no cost to me, and got the repair done in a timely manner. Shannon also made sure that they billed the insurance company directly so I wasn't paying huge out of pocket cost. Thanks guys for taking care of me and making this situation stress free for me.

I travelled to Kelowna for a couple of days skiing at Big White and experienced my truck engine…read moreoverheating severely on uphill climbs. They were friendly and helpful over the phone, understood my urgency and made time to inspect and diagnose my issue in very short order. They get my truck running enough to get me home (back over the Coquihala to Vancouver Island) without major issues. They identified the larger issue that couldn't be dealt with in my time frame, addressed what they could to make sure i got home, and also avoided me spending extra money that i didn't need to spend. to be honest they could have milked this for a bunch of stuff i didn't need, but they were honest and helpful, answered all my endless questions (thank you Enzo!) made sure i understood all my options. i would for sure recommend them to anyone needing help in a pinch.

Outstanding service, professional, timely and very knowledgeable! Great guys with competitive…read moreprices!!!!! I would never take my vehicle anywhere else!

I brought my truck into what used to be my trusted Auto Body shop, Bannister Collision, now…read moreoperating under the Kirmac Collision name. Unfortunately, I was a very regular customer. While bushwacking, I popped the fasteners on one side of my front faring, so I took it in for an estimate. The estimator came out to look at the truck, but needed to take it into the shop so their team could get a better look. 20 minutes later, he brought my truck out gave me the keys and said. Here you go..., all fixed. I offered to pay, but the estimator wouldn't accept. Thanks Kirmac Kelowna!! You helped restore my faith in humanity.

I recently had my summer tire change over done at Max Performance. While it was there I asked Brad…read moreto also do an oil change and look into why my "check engine" light was on. Brad called me within a couple of hours of dropping off the vehicle to explain I needed a new O2 sensor and gave me the price for the part & labour separately so I could understand the value. I gave him the go ahead and it was all wrapped up the same day. When I arrived to pick up my vehicle, Brad went over his findings of what needs attention and how soon I need to deal with the items. What I really appreciated about Brad & Max Performance is they didn't try to up sell me on the phone to get more repairs done that day. He waited until we were face to face and could go over list. Brad Thank you

Being a few hundred kilometres away, I needed someone to inspect a truck I was looking to purchase…read morethrough private sale. I called Max Performance and arrange the inspection through Brad. I liked that Brad took his time, listened and asked questions, he put effort into understanding what I wanted. That is where all good Custer service starts. The rest followed smoothly. The inspection was thorough, looked at what I wanted to know, cost a reasonable amount, and was done quickly and efficiently . Brad phoned me report, emailed me a report and provided 15 photos of the vehicle that I had not even requested. From my experience this is a place that takes pride in doing a good job.

I love and support an independent shop with great service and honesty. Prices are fare and clear on…read morethe work being done. I was in and out in a timely manner. These guys know what they are doing and have the experience to show for it. I will always go back for alignment service without hesitation for all of my vehicles.

Been using the guys at R AND H for years on my trucks. Everything they do it's excellent, stock…read moretrucks, lifted trucks everything under the sun! And well priced, also very knowledgeable in explaining exactly what they did to your vehicle. 5 star all day everyday.