I think you have to put in perspective what Princess Auto is about. They have a large selection of lower to mid quality items and you need to know what you are looking for and the price point of those items. Top of the line they are not but most will do the job you require, if the item is to be used by the typical home handyperson or only on a casual basis. Know what it is you are buying and they do a good job. read more

Lots of unique products often at low prices. Fun place to look around. Can often get items low to medium quality stuff at low prices.

Not at all impressed with this store . I have to admit it's huge and they carry a large amount of items however the store is very cluttered and no one to help you find a thing . Will not go back again. read more

Purchased a Power Fist power washer 12 months ago and it will not operate longer then 30 seconds. Called the store 4 times now to find out who can service the machine and each time I was put on hold for up to 20 minutes. Finally went thru to someone (Karen) who put me thru to someone else. Extension rang for several minutes and then hung up on me. 4 times and 4 horrible experiences. I have never seen service like it and will never purchase anything from them again. Trevor A read more

Over the last many years I have come to rely on the tools and supplies found in this unique store. It has helped me repair and upgrade all kinds of vechiels and machinery 7 days a week when I needed it done asap. The large helpful staff are great in helping you find the tool or part in this very large store. read more

A lot of the steel listed is very over priced. 1"dia. cold roll 5 feet long is listed as $49.99. Got a 20 foot piece for $53.00. Had them cut it into 4 ea. 5 foot lengths read more

Well to start off I got there at about 5 Saturday and they are open til 6. I walked in and since this store is new to me, Because I am from out of province, I stood there trying to figure out where to find what I wanted. I stood at the front for about 4 minutes , meanwhile there is 4 employees around customer service laughing and having a great time, no one is concerned about me. Then at one of the tills there is a girl yelling to customers saying she is open but her sign is not working. I finally started walking around and finally found somebody walking around. I asked him where the stuff was I wanted , he said it was over there but they moved it. He did not know where to. We eventually found the stuff. I had questions and he made it seem like he really had to leave. I figured it out myself. Now I start going to the till and all I hear is "I am open but my light does not work" Really eat piercing. I went to her till and there was 1 staff babbling with her but there was still 3 at customer service laughing and having a great time. My opinion to make this store better : 1-Get rid of most of the staff and hire people that want to work 2- Work til closing , if no customers clean up 3- customer service 4- Know your product . If you do not know then find out!!! 5- Did I mention CUSTOMER SERVICE, customers pay your wages This store is near the quality of other Princess stores read more

I was sent to this store today to pick up an item to complete a project and had no idea where I could find it in this vast sea of man toys. No staff made eye contact and when I flagged someone down, he walked right PAST me, ignoring me, much to the chagrin of other witnessing customers! Then he was rude and clipped with his answer when I adamantly persisted...In a town with many other stores offering the same fare, you can bet that I won't ever come back to this place. I've lived here for 43 years and this is my first and LAST visit to Princess!! read more