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Kelowna Home Hardware Building Centre

2.5 (2 reviews)

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2 years ago

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7 years ago

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The Brick

The Brick

(13 reviews)

I ordered a mattress online, along with a sectional, dining table and chairs and headboard set…read more The mattress is horrible, you can actually feel the springs/coils in your back and when you move can hear something moving inside?! The worst 'brand new' mattress ever. Called to complain after weeks of sleepless nights and had to take 10 photos of it and submit it to manufacturer to approve. It finally was, and when I went into The Brick in Kelowna to pick out a new mattress, was informed by sale person that the original one I bought is meant for a child, I'm in my sixties?! Its now been over 3 weeks and still no new mattress:( delivery has been delayed/postponed 3 times now and I'm fed up, as have stripped my bed three times expecting the delivery of new mattress and pick up of original one...the Brick has my money and I have nothing Worst customer service EVER!!

I've given this store a few chances in the past few years, but every time am disappointed…read more Extremely aggressive, tactless commission sales staff literally will not let you browse the store without following you around. They do not listen to what you're actually looking for and make it exhausting to shop there. There will be one or two decent deals for most things, but a lot of their stuff is priced pretty high. Not a bad thing, but they don't offer anything any different/better to any other store, so I don't see much value in what this store sells. If you want to spend a lot, why not go to a store that had better style? The main problem at this store is their company culture. Not much you can do about that. With so much competition in this business, there's no advantage offered by this company.

RepairMedic

RepairMedic

(8 reviews)

Called in and left a voicemail. Promptly received a callback, but missed it. After some phone tag,…read moreI sent the number a text and connected with Julie. It's great to be able to connect to a business via text, as we were able to converse about a convenient time and she was expecting my call. She was helpful, knowledgeable and passionate about customer service. It was clear that she cared, and quickly walked me through some remote troubleshooting I did while on the phone. In no time at all, she was able to isolate the problem down to a breaker switch that was turned off, and the electrical issue that I thought I was having was resolved. Julie then went on to answer a few of my questions including: explaining some guidelines to look for when considering the purchase of a new appliance, reliable brands, etc. Very informative and patient. Awesome. Overall, what I found most impressive was how she helped me troubleshoot before rolling a service call. She saved me money, fixed the issue immediately, and earned a lifetime customer for being honest. Thanks, Julie and the rest of the team at Tony's Repair Medic Appliance Services!

First rate service for appliance repair. Tony and his team provide an awesome service to their…read morecustomers. He explained each step of the process to me and my options. Spent extra time testing my machine after installing new part. He clearly wants to make sure he is giving you a quality repair. Julie is awesome at getting back to a customer and arranging an appointment. Wonderful team delivering a wonderful service.

Kelowna Home Hardware Building Centre - cabinetry - Updated May 2026

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