I purchased Canadian parts from a Canadian company in Canada for my lawn mower on the 28th of July. The website says it would deliver 7-10 days and may take up to 3 weeks. The parts arrived on the 4th of September. But since I needed to cut my grass, and 3 weeks had come and gone, I contacted the company to cancel the order. They wouldn't accept this. I was given an "it's shipped" response and that was it...here is the tracking info...
September 2, 2014 , 12:30 pm
Delivered CANADA
Your item was delivered in CANADA at 12:30 pm on September 2, 2014.
August 31, 2014 , 8:04 am
Customs Clearance .CANADA
August 31, 2014 , 8:04 am
Processed Through Sort Facility .CANADA
August 27, 2014 , 5:09 am
Processed Through Sort Facility .ISC MIAMI FL (USPS)
August 27, 2014 , 5:08 am
Arrived at Sort Facility .ISC MIAMI FL (USPS)
August 19, 2014 , 9:18 pm
Processed Through Sort Facility .ISC MIAMI FL (USPS)
Origin Post is Preparing Shipment .
August 11, 2014 , 4:33 pm
Customs clearance processing complete .BRAZIL
August 7, 2014 , 4:49 pm
Customs Clearance .BRAZIL
August 7, 2014 , 4:48 pm
Processed Through Sort Facility .BRAZIL
August 3, 2014 , 7:53 am
Processed Through Sort Facility .ISC NEW YORK NY(USPS)
August 3, 2014 , 2:29 am
Arrived at USPS Facility .JAMAICA, NY 11430
August 3, 2014 , 2:29 am
Arrived at Sort Facility .ISC NEW YORK NY(USPS)
July 31, 2014 , 11:13 pm Departed USPS Facility .
WENATCHEE, WA 98801
July 31, 2014 , 7:40 pm
Arrived at USPS Origin Facility .WENATCHEE, WA 98801
July 31, 2014 , 4:17 pm
Departed Post Office . OROVILLE, WA 98844
July 31, 2014 , 12:25 pm
Picked Up .OROVILLE, WA 98844
I have contacted the Better Business Bureau and the company will not respond to them either. Stay away from this company, They are very unprofessional and do not do as they advertise and there is zero customer service. They don't advertise their location or a way to speak to a person but I found it online on the Canadian Federal Gov business reg website.....
Mailing Address
559 Fish Lake Rd
SUMMERLAND, British Columbia
V0H 1Z8
Location Address
559 Fish Lake Rd
SUMMERLAND, British Columbia
V0H 1Z8
Telephone: (250) 494-2282
Toll Free Phone: 1-888-339-0336
Fax: (250) 494-8974
Email: headoffice@abtecparts.com
Website URL: http://www.abtecparts.ca
Contact information
Nicole O'Reilly
Title: employee
Telephone: (250) 494-9274
Fax: (250) 494-9274
Email: oreillyjg@hotmail.com
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