My 2014 Prius suddenly died this past weekend. After having multiple tows/mechanics unable to fix the issue, I called AutoNation on Monday night. Even though I did not have a service appointment, the AutoNation team was able to take my car immediately, and I was back on the road by Wednesday afternoon. My service rep, Rejinald was extremely helpful and kept me in the loop every step of the way. He also preemptively applied several coupons to help lower the cost! I fully recommend this team and their work. Their thorough and efficient services are well worth the price. read more

Staff: The team here was great. Came in for a recall appointment and worked with Gilbert. He was very helpful, friendly, and a pleasure to work with. Quality: This is a nice service center. Getting a recall allowed for a loaner which was a nice surprise. It is interesting though how cars are driven into an indoor area. Value: Recall covered it so no cost. Overall: This is a nice service center and I'd return again if needed. read more

AutoNation Toyota - Auto Repair Near Me - Irvine, California

I had such a smooth and stress-free experience with AutoNation Toyota compared to my past visit at Capistrano Toyota. At Capistrano, I was quoted over $1,000 for new tires, which felt overwhelming and left me questioning why I was not provided any other options. At AutoNation Toyota, I worked with Gilbert and immediately felt the difference. The options presented and the quote I received was much more reasonable, and the whole process was quick and straightforward. What really stood out was the transparency, they sent me a video walk-through from the mechanic showing exactly what was being done on my car. That made it so much easier to decide what repairs needed to be taken care of right away and what could wait until later. Gilbert and the team made the whole experience simple, honest, and professional. I left feeling confident in my decisions and in the work done. Thank you, AutoNation Toyota! read more

Sold a vehicle to AutoNation two months ago. I then started getting a series of toll violation notices from whomever purchased the car from them. Apparently, AutoNation either delayed sending (or never sent in) the DMV notice of transfer of liability, despite telling us they would handle everything regarding the transfer. I am now having a hell of a time disputing the toll violation notices, because whoever purchased the vehicle apparently delayed in registering the vehicle to themselves. This all despite AutoNation telling us multiple times that we would not be responsible for anything financially related to the car after selling it to these folks. Never doing business with these people again. read more

Picture this: It's my birthday, I'm driving down the freeway to pick up my friend from the hospital after a surgery, and the most horrible scraping sound erupts from below my car. I'm panicking, I know I need to get off the road as fast as possible, I'm pretty sure it's my skid plate as I've had problems with it before. Luckily I'm able to get off the freeway, but it's 5:30pm and there's only one car place open that's close enough that I'm comfortable driving there. A Toyota service center. One problem. I drive a Honda Civic. I don't have a choice, I just have to rely on the kindness of strangers. My friend is counting on me to pick him up. I pull in, loudly scraping their intake room floor, and probably looking a little wild eyed. A no nonsense looking woman is giving me the appropriate amount of confusion and pity as she asks what she can help me with. I explain my situation, in the background I see/hear a mechanic do a double take and say "that isn't a Toyota", but the kind woman tells me to give my keys to the man next to her and they'll take care of it. Without missing a beat, they have my car up off the ground, skid plate removed, and my tires' air topped off. I didn't even have time to sit down, I cracked some jokes about what I then learned was the foreman's "not a Toyota" comment with another mechanic, and they had my car back to me so quickly I realized I wouldn't even be late to pick up my friend. I try to press some cash into the hand of the mechanic as he gives me my keys back, he refuses to take it. I insist, he tells me "just tell people we do good work". And I promised him I would. There's good people here. They took care of me when I really needed it. They didn't even consider for a second that they wouldn't be making any money off of me. It's a bit cheesy but I really needed something like this right now, a reminder that people care about each other just because we're people and not for what we can do for them. So thank you, and I promise I'm going to keep telling people you do good work. You earned that, and I know you'll keep earning that with people like me. read more

Seeing Natasha Opperman hands down best service advisor I ever ran into automation. You guys should have kept her at Porsche. Irvine, but I guess it's okay. She's here for Toyota. Of irvine smart knowledgeable, always on top everything and always make sure she gets you the best deals. She's doing an amazing job and it was great to see her and when I pulled in, I waited 10 minutes until I asked for her and she took great care of me and right away, I do not have to wait no longer but as I pulled in, I did have to wait. 10 minutes before I noticed it was her as soon as I asked for her her attention. She came right to me, noticed it was me and got me right out. The way so thank you, natasha, for all your great help and your service advice read more

This dealership only provides good customer service when you are interested in buying a car. Once you are done, any follow up takes forever to get a response. I traded my car to get a new lease and the check refund for the equity of my car is taking forever to be processed. Their Finance Manager Robert Welch does not respond to voice messages left on his phone nor responds to emails sent. Really bad, bad customer service. I recommend you take your car buying someplace else. read more

Long wait to be helped at service department even with appointment. Not the first time.

Finally making the switch to an independent expert... (Service & Repair Review; have never stepped foot in the show room) Been taking my '07 FJ Cruiser here since moving to the area in 2014. Well until now... This latest episode of suggested repairs has been suspicious and I went for a second opinion. It started with a transfer case seal leak quoted at around $600 9 months ago and was ok to push out a little. 4 months ago, the SAME issue was quoted at $1700, but we pushed again. Then last month, $3500, taking apart the entire transfer case to get to the seals. Still the SAME 'problem', but this approach is not necessary for FJ Cruisers. Landcruisers may need this. Additionally $3600 for oil pan and sump pan repairs except they didn't even exactly know what was seeping, and $2800 for upper and lower control arms. "The bushings are cracked". So staring down $10K of repairs I sought out a well regarded independent who focuses on these vehicles. The verdict: - The oil pan is fine, the seeping liquid came from a bolt on the differential that was not properly tightened when AutoNation performed the differential service. - The upper control arm is fine. They typically last forever. - The lower arm bushing cracks are SURFACE cracks and can go another 50K miles. So makes me wonder how bad those CV boots really were. Those were expensive repairs. - The transfer case seals can be replaced for around the original quote from 9 months ago, except AutoNation won't be the ones doing it. Similar to other reviews, the wait times have increased, the communication decreased. An appointment merely gives you a check-in slot, doesn't mean your repair/service slot is scheduled appropriately, so waiting is not an option anymore. And so many times I had thousands of dollars of repairs performed and they don't even run the car through the car wash. I used to get plenty of coupons or even service manager discounts on more expensive repairs. This has ceased completely. I just got a blank stare from a service manager I haven't dealt with before when asking if there is anything we could do about the price tag. Also I feel the quality of work is not where it should be (anymore). From the improperly tightened differential bolt to a (luckily empty) plastic oil canister that was left in the engine compartment and started rubbing against the engine belt in 2017. Their remedy for that, a car wash. Granted inside and outside, but had to take the car back again just for that. I'm just done with this outfit. read more

AutoNation Toyota - They left this in the engine compartment. I heard it rattling against the belt. - Auto Repair Near Me - Irvine, California

Routine oil change was told we had bald tires on front and needed replacing. Less than 20k rear tires we previously replaced there and was told 3/32" left. Battery replacement quoted was $358. We went to AAA authorized repair facility and battery replacement $228. Oh and tires perfectly fine. The discount oil change will cost you $2k so be careful of this place. We will never go back. Had bad experience before but they said new management. read more

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Amanda Baker in the service department is amazing! She consistently provides terrific customer service and makes you feel truly valued. My wife and I are on our third and fourth Toyotas, and we will continue bringing them to AutoNation Irvine as long as Amanda is there. read more

Stay away from this company, I was sold a car from George that has electrical issues and was lied by another worker on how the tire insurance worked so I ended up paying 1000 more dollars to get rejected. This place makes me want to end myself so take it as a warning. Horrible human beings just looking for a check read more

Absolutely shady and shiesty dealership. Dealing with Kayla the Manager at this location, and going out for a test drive while they hard pull your credit is absolutely ridiculous. A complete violation of the consumer credit reporting act. I would not recommend anyone go to this dealership as they lack transparency. read more

The absolute worse service in OC. I ordered a seat belt receiver for a 1997 previa van, it took awhile to arribe and when it did I stopped at the Service department. A women there that was walking between cars waiting to be serviced asked me what was I there for? I answered and without any hesitation or checking she quoted $350.00 to install the buckle receiver on the passenger's seat. She said the seat had to be removed and was lots of work!!! I don't know where she got her data or what mechanical license she has but that was totally false and way way overpriced. Today I took my van to Reputation Auto Customs in Santa Ana. They removed the old damaged buckle installed the new one in 15 minutes and charged me $85.00!!!! If you have money to burn go to toyota this lady will make sure to overcharge you 3 or 4 times the right price. I'am in the market for a new toyota, but this will be the last place I'll look.. Horrible service read more

The Costco Auto Program referred me to AutoNation Toyota for a Toyota Corolla. Andy promptly emailed me with a quote and final price estimate. It was a great experience with no upselling. read more

Been going here since I bought my Prius here in 2016. Service was OK until last couple of years and has been getting progressively worse. Today was worst day. After getting six months service costing several hundred dollars each time, guy quotes $1300 this time. One was $450 for changing the spark plugs which I guess is expensive these days but found pricing starting at $300 and maxing at $375 from nearby shops. Hardly anyone here today on a usually busy Saturday morning yet still 3 hour (at least) wait. I think the word is getting out both on the sales and service side this is no longer a reliable place to do business. read more

I typically get my car serviced at a dealership closer to my job. However, since I'm working from home, I didn't have time to make the 40 mile drive down the freeway. Let me preface this review by sharing that I've been to this service center on at least 3 different occasions and each time, it's always been the same. You'll take your vehicle in for one thing and they'll tack on a bunch of other unnecessary recommendations to get more money out of you. I drive a 2016 Rav4 with around 70k miles on it. I was here 2 years ago with 35k miles on my car. My keyless entry function stopped working on one of my keys. One key had the capability to enable and disable the alarm but the other key was unresponsive. We changed the battery but that wasn't the issue. The key itself was dead. So I brought it to this location and since it was under warranty (at that time), it was covered. They explained that it's rare when this happens but it's great that it was covered under warranty. So here I am, 2 years later with double the mileage and the same issue happened again! So I brought it in and of course, it wasn't covered under the warranty anymore. Ok, fine so let's replace the key! They asked if I wanted the vehicle serviced at this time and I said, "No, I got it serviced in August and I just need the key replaced." They were told NOT to do anything else to my car. So they replaced the key which is what I asked for. However, just like every other time, they tried to take me for a ride again! These people called to say that they took it upon themselves to test MY battery and that it failed the test. What?? Then, my receipt stated that "the customer requested a multi point inspection". No I didn't! They started recommending all kinds of work to be done to my vehicle. I declined all of it!!! I called the dealership that usually services my vehicle and they pulled up the notes from my last service 4 months prior to this and said that none of that was necessary. But here's the issue. I have a dash cam installed in my car. I could see everything that they were doing. My hood was never raised to check the battery! It was never raised to check for all of the other issues that they claimed needed to be addressed either. They just had it in the back with my car running and focused on the key. As my car was running continuously for quite some time, all they they did was work on a computer and program a new key to work with my vehicle. I guess they didn't think that I'd check the footage to see what was done and what they were saying. When I got my car back, we hooked up our own multi meter battery tester and the results were quite interesting! Check this out! The vehicle should be at 12 volts when the engine isn't running and at 14 volts with the alternator running. My vehicle was at 12 volts without the engine running and above 14 volts when the alternator was running. Yes, we had our own multi meter to test it ourselves. The battery is nowhere near weak! Thank my lucky stars that I turned down their request to change my battery with some "epic year end savings"! This place always takes it upon themselves to try and rip me off. I take my vehicle in for one thing and they add all kinds of recommendations that are unnecessary! I did call Toyota corporate to complain as well because I'm not letting this go. My dash cam was on for quite some time and again, they didn't raise that hood to check anything. Needless to say, I will not return to this location and I'll just take that 40 mile drive back to my trusted Toyota location from now on! These people will rip you off if you let them think that they've got the upper hand. read more

Like others made appointment waited for ever to have some one get out of the chairs and take the car in. There were at least five just standing saying stay in you car.. Stood outside the car after about ten minutes. Typical oil change nothing else will take your and half. Certainly goto or oil change place and get it done in less than 30 minutes. Is one of those places off 405 and jamboree. Next time these people call and try to offer some kind of service promotion think of how much your time is Worth. Prepare for zero communication and where an hour and a half ends up being well over three hours. Ultimately find another place. As most have stated this business is run very poorly read more

I was driving the car off the lot, then the car gets a check engine light with check emission system and check VSA system. I originally brought the car back to get my alternator changed and got I back with more problems. read more

AutoNation Toyota - Check engine light from when I was driving off the dealer lot - Auto Repair Near Me - Irvine, California

No one loves to be at the dealership for repairs and service, but this Toyota dealership makes it tolerable. The waiting area is spacious and has the basic coffee/ water selection. They remained open through the pandemic, which was when I visited, so I'm not sure if they offer better food/ drink during "normal" times. WiFi was available and the signal strength was good so you can actually get some work done while waiting. The staff seemed knowledgeable and friendly and the set-up of drive-in / waiting / and retrieving your vehicle was clearly organized and streamlined. If you have to be at the dealership, this is not a bad place to be. Nothing special , but the spaciousness and organization make this dealer a solid option. read more

AutoNation Toyota - Open during the pandemic - Auto Repair Near Me - Irvine, California

Do you appreciate your time? Do you want attentive staff that are respectful and get back to you? Do you enjoy efficient service departments that assist you with your concerns? If so, definitely do not come here. This is the worst service department I've been to among the dozens I've serviced cars at read more

We took our daughters car, a 2014 prius, and Mr.Gambino was an outstanding help, he helped us get our car worked on and made sure we were well taken care of, we really appreciate the good and outstanding service and staff. Thank you very much. Ask for him next time you visit this dealer! read more

I get my car for service every time that my car need service and Emp they are friendly and well organized .

Manny Moreno is a top notch Service Advisor! He is always friendly, knowledgeable, and professional; I would highly recommend him to anyone that needs have their Toyota vehicle taken care of. 10 out of 10 experience! read more

I should have checked the ratings before I came here. I bought my car from here about 8 months ago (a pre-owned Prius prime). A few weeks ago I started getting a "maintenance required" notification, googled it and learned that means it most likely needs an oil change. Well, I brought it here and wouldn't you know, I do need an oil change. But they ALSO want to charge me $1100 for ALL KINDS OF STUFF. I'm like "I can't possibly need all of this. I bought the car 8 months ago." To which they try and explain that my car was a surrendered lease, so yes I probably do need all of this stuff. I'm thinking "What about the "certified pre-owned process? You don't check for any of these things before you resell it?" Long story short - I say absolutely not. Just give me an oil change and the battery fan cleaning (to the tune of $300 mind you). I waste another 10 minutes going around and around as they try and upsell me on everything until they FINALLY give it up and agree to do the oil change and fan cleaning. They say "ok come back at 4" (it was 12:30 at the time I dropped it off). Husband and I find a way to kill time for 3.5 hours, come back at 4, are made to wait around for another 20 minutes and then are told "it won't be ready for another hour". For an oil change and a fan cleaning. Give me a break! I don't appreciate the pushy sales pitch, I don't appreciate having my time wasted, and I don't appreciate being overcharged for basic maintenance. All in all you'll never see me bringing my car here for service ever again. read more

Dishonest Dealer. Recommended services that have been completed by Firestone Auto Service just a day before. These include wheel alignment, and replacing air and cabin filters. They don't check the actual condition of these items and recommend these services just to charge you. Denise, the Service Manager, was rude and unprofessional. Do not go to them for services. read more

First time trying AutoNation Toyota Irvine after moving into the area from Cypress. My experience and thoughts: Brought my Prius V in for its 30,000 mile service. Service has 4 incoming lanes with 2 different service advisor "teams" on each side with service staff in the middle. No greeters or anyone to guide customers when they drive in. Ummmmm?!?! Got out of the car and looked around, 2 ppl passed and said "Someone will be right with you." Okay, good. Took about 5-6 minutes before I initiated a conversation with Oscar Moguel, who eventually became my Service Advisor. Oscar was quite professional in manner and very friendly. I asked for his name after giving mine. He wrote me up for a 30K Service and I noticed the Toyota Care Plus for $329 covering maintenance services 30K to 45K (every 5K miles). SIGN ME UP! Oscar did, as the 30K service runs $299. No unexpected experiences today in service or parts. Everyone seems so friendly. Oscar called me once the 30K was completed. Cashier was professional as well. Staff Friendliness 5-Star Staff Appearance 5-Star Initial Greeting 3-Star (Need active greeting at all times, no matter what time the customer arrives) Service Write Up 5-Star (Thank you Oscar) Exterior Appearance 5-Star (Clean) Interior Appearance 5- Star (Clean) Access (Entry/Exit) 4-Star (Making the turn into the service drive can sometimes be dangerous when drivers are not courteous. AN needs to place a stop sign there) Overall Rating 4.5-Star (Since there is only 1 3-Star & 4-Star) read more

If you're a person that values your time, go elsewhere nearby like Tustin Toyota. Let me be as clear as I can be. There is literally ZERO difference between making a service appointment (and being assigned a service advisor) versus coming in on a whim. Every customer waits in the same line. Got an appointment? Great! Get in the back of the line and wait 30 minutes before anyone approaches your vehicle to check you in. You hear that right. 30 minutes past your appointment before being approached, and 45 minutes past your appointment to go about your day. The service line didn't even have more than 10 cars at the time. What an absolute joke! And the cherry on top? They washed every car being picked up except mine. Maybe it was because the advisor felt spiteful after I questioned their lack of responsiveness. Maybe not. Maybe i'll take my business elsewhere. Maybe this place can enjoy another 1-star review. Don't matter to me! read more

I decided to give this dealer another try after walking out last time during their service upsell sales pitch. I explained this to "Gabby" on the phone and offered them the opportunity to earn my business and make up for last time. I was VERY clear that I wanted an oil change and tire rotation ONLY. Gabby scheduled me with Amanda Baker, whom upon arrival was not even working that day. Got another service writer assigned and explained to him that I only wanted an oil change and tire rotation, and furthermore, what I went through last time and promised to walk out if I got the upsell again. Within 5 minutes I get a recommendation for new tires, alignment and "battery corrosion" that needed to be addressed. Walked out again. This place just doesn't get it. Terrible!!! read more

Took my car for service and waited 15 minutes by my car before an advisor came to me. Manny the service advisor was not professional or courteous at all. Seemed like he was doing me a favor by checking-in my car. Not sure if they were busy or short staffed but I certainly didn't deserve this kind of service from a Toyota dealership. Would not recommend this place to anyone. read more

Sales associate was terrible. Told me to search you tube for any extras the car had and how they work. I was asked to give a good rating in my review or not to bother at all. The car didn't even have an SD card until I asked why navigation was not working. Terrible! The lease rate was high too read more

Eric Rodriguez helped service my car and I was extremely satisfied with the service I received. I told him about a concerning sound coming from my car and ensured that the problem was thoroughly looked into. He was very commutative throughout the entire process and made sure I understood exactly what was going on with my car. read more

Pointless to make an appointment. I arrived for my routine maintenance, and wasn't greeted until 10 minutes of standing by my car in the check in lane... When I was finally acknowledged, the advisor told me he wouldn't even be able to check me in for another 30-40 minutes. Meanwhile I'm watching other cars without appointments get immediately greeted and their cars pulled into the service garage. Terribly organized and terrible service here. Avoid if possible. read more

Was scheduled for a routine maintenance. They took a very long time to even talk with me when I arrived. The person that worked with tried to upsell me on an alignment for $139. I declined and later found out they had a deal running for a $79 alignment. He said the car would be done by 4 pm. I never received a call from the dealer. After repeated attempts to contact them, leaving messages, I finally spoke to someone that checked on my vehicle. They proceeded to say if I could get there in the next 10 minutes so.eone would be there. Otherwise they were closing. They then said they were not open on Sundays so I wouldn't be able to get my vehicle until Monday. Worst customer service ever. This is the 2nd time the service was horrible at this location. I will not go back. So much for strong Toyota service. Don't go to them if you can avoid it. read more

I didn't used to have issues bringing my car in about a year ago, but it has really declined over time. Their organization has never been stellar, but today was particularly bad. I made an appointment for 11:30, pulled up at 11:25, and couldn't flag someone down to talk to me until about 11:50. At that point, they said someone would check me in "shortly." I waited another 15 minutes until I had to flag someone down again and they said that it would be "soon." I didn't actually get to talk to someone and checked in until 12:35. And now it will be about an hour and a half to get an oil change and tires rotated. I fully realize I could be taking my car someplace else for this service and it would likely save me two hours, so I will own that part. But I think they could exponentially improve in some areas: 1. Communication. I have never had so many people in one location avoid eye contact or walk hurriedly by in a desperate attempt to not engage. I really just needed to hear that I was in the right place and that they knew I was here. 2. Sexism(?!). I don't know if it was a coincidence or I am reading into it too much, but at least two men who arrived after me and one more aggressive man who just started walking up and disturbing people at their desks was serviced before I was. Maybe I need to be more assertive? I was ready to start throwing hands, but I just got my nails done and I don't feel like I should have to be shouting and making a scene to get checked in for an appointment. 3. Organization. You can make an appointment online, but apparently this only means that they will try to get you in that day (then why have appointment times?!). If there was at least an indicator on the site that the time doesn't really mean anything, I would feel better. A greeter? Someone who is like "Hey friend, we are packed today and it might be a wait, but I see you and I got you!" instead of having to stalk people in order to get information. Check in should seemingly happen right away, especially when the waiting room is maddeningly close (and actually quite nice) but, I have to stand in a quasi dangerous garage with avoidant people for an hour to actually get to sit in it. Overall, everyone was nice enough once I actually got to interface with them, but clarity and communication would go a loooonngg way. read more

I'm blown away from the level of service provided by AutoNation. The Service Director, Dan Fankhauser, went so far above and beyond to provide me with exceptional service that I'm writing this review. For a few years, I've taken my car to AutoNation and have received great service. But today was a unique circumstance: it's rare to encounter a leader who embodies "service" to their core to make sure that customers are treated exceptionally. Yes, I would recommend AutoNation Service Center to friends and family. read more

BUYER BEWARE, long story short we purchased a lease and in the end, we noticed they added dent and appearance warranty for $1400 extra. Called them to complain and sales guy says they add that to all leases and i signed it was ok. Never once did they mention it or ask if I wanted it as for it is an option. waiting on a call from GM which im sure wont happen. read more

My husband made an appointment for a regular service for our car at Irvine location. Our appointment was booked with Eric. I called ahead and let them know that I was going to be late because of an accident on the freeway. I was about 15 minutes late. I get there and another gentleman comes to service my car, I asked if he was Eric he said no he is off today. So I said okay I need it serviced so I will go through you. And when I am checked out ti leave he told me that my estimated wait time was going to be between 11:30-12. It's now almost 2:30 and when I called to find the cars eta they said they don't have anyone working here by the name of the guy who took my keys and they were trying to find my vehicle. At this point I had been transferred twice and I am beyond irritated. We are now sitting here at Toyota autoNation of Irvine waiting for them to find the vehicle because we have to go to work in the evening time. I will not ever bring my car back here for service. Almost 6 hours my car has been here for an oil change and tire rotation and filters changed. Abysmal work. read more

My first service appointment with Joel I waited hours for a routine oil change. He had went to lunch and never let me know. My car was finished and he was still gone so I had to wait longer. 2nd time around, made an appointment routine oil change. Took over 30 min to get checked in, then told me 3hr wait this was on a weekday. Not dealership service very far from it. read more

Called to schedule an appointment and made one for 9:30AM although I would have preferred earlier. Arrived at 9:30 and there was a giant line of cars. Had to wait to get checked in then sit in a crowded waiting room. Was told the service should take an hour and a half and it took two and half hours. Once your free service is done with the dealership do not come here! It is so much better to get your service done by reliable people that respect your time and it's cheaper at most places. read more