I usually do my own work on our family cars, but since my daughter has this car at school over an…read morehour away, I needed to find a local shop to do the work. Searching online reviews, I found Vondy's Automotive had several positive reviews. They evaluated the problem and gave me a reasonable estimate and I authorized the work to be accomplished. When they called me to let me know that the work was done, I asked if they offered a military discount. They said that they did, but they had already applied the Ball State student discount, which was the same. Although I only spoke to them over the phone, I am pleased with the work that they did and wouldn't hesitate to return in the future.

Jim and James are both phenomenal mechanics and honest as the day is long. I have huge trust in…read morethese men and will always recommend them to family and friends.

While visiting Ball State with our family, our brake light came on with an urgent message to have…read morethe brakes checked. We reached out to Shepard, who kindly fit us in before closing to inspect our brakes and ensure we were safe to drive back to Chicago. We're grateful for the flexibility and care we received.

Best service!! Always quick in request and quick to service every time. Been going there for 15…read moreyears. If you have Ball State college students, they work with scheduling. Military friendly

My alternator was going out, which as many know can be stressful and expensive. I called Adam's…read moreAuto Repair on a Wednesday after work, and in less than 24 hours my car was back up and running at a fair price. Staff was very helpful and pride themselves in efficient service with a quality repair. I won't take my car anywhere else moving forward!

My son was having issues with a tire and needed an oil change as well. He booked an appointment…read moreand they weee able to get him in the next day. The cost was economical and the service was great. They treated my college son with respect and were also honest with what was going on with his tires. Would definitely use them again and highly recommend.

They got rid of my power steering fluid cause i was an easy target. I always go to these guys for…read moreoil changes. I went recently and my steering was fine before i went. waited 1 hour 30 minutes for an oil change then when i got back in my car after spending 70$ for an oil change. I noticed that my steering felt suspiciously easy like something changed i thought they might have helped me out somehow. Then a day went by when i got back from the gym my power steering went out. Luckily i was almost home so i had to just treck it out until then. Had to fix it on my own. Safe to say don't go hear cause if your a easy target then they will get you

Dropped my truck off due to low coolant w/ no visible leaks. I asked for the shop to check head…read moregasket due to the fact there was no visible coolant leak. I was told a couple days later that it was a leaking radiator. I again requested to Cecil that the head gasket be checked before I picked it up and was told it was ok. Picked up the truck and the next day it started running hot. I dropped it back off and now surprisingly they say it's a head gasket plus a warped head. Well they didn't take the heads off so unsure how they can tell it's warped w/o xray vision. Now they say I must have let it overheat. I know for a fact it has never overheated and never got over 230. Engine runs at 210 normal operating temp. I asked from the very beginning to do a compression check or a check for compression gases in the coolant because I didn't want to put a lot of money in a truck with 240,000 miles so they made up this problem to get some money out of me anyways.

Jason at Sparks was amazing to work with. Our son is a student at Ball State and needed immediate…read morecar care. Jason and the staff diagnosed the problem and completed the work within one day. They explained all of our options with no pressure. In an industry where trust could be lacking, these guys exceeded our expectations. This father from South Bend highly recommends Sparks!

Stuck in Muncie while on a trip. Got in first thing Monday morning and the mechanic found the…read moreproblem right away, fixed it right there and then and out the door. Thank you Sparks!!!!

The promise of driving away in a nicer, newer car continues to be given only to a select few. I am…read morea REPEAT customer with REPEAT bad experiences. (yes, shame on me for returning.) I finally went in under the guise of getting all this help, new programs to help me get into a better payment, etc. I hate having my time wasted and wasting other people's time. I told them from the start there was no point in coming in but they push and push and push and promise that they have all these incentives one could qualify for in order to get top dollar for my trade (on top of being a GM Legacy potential deal as my dad worked for GM). I bought this car through a customer service repair associate (after a previous terrible experience). Previously, I was able to use my warranties as down payments. Now, Stoops has a new owner and because it isn't the "old Stoops" I could only get cash back after my trade in. I couldn't use that same cash back toward a down payment meaning my payment would still be sky high. This is ridiculous and I am highly upset. I was told my credit was fine and I could be approved but there was nothing they could do about keeping me at a better (or even the same) payment. I also had an email about $7/down. Also false advertising that they like to hit you with in order to get you inside and waste your time.

I have no words for the incredible service I received from Pat Bowen. He made the process so easy,…read moresmooth, and with the kindest soul!!!! I recommend stoops and Pat too anyone!!! He even drove me my car to Georgia!!! My heart has been forever touched from his kindness!!! Go to stoops!!! Also former BSU STUDENT!

Fantastic service. I walked in and was greeted with smiles and tons of help and service. I will be…read moretaking my car there for all of my car service needs. Thank you Jim's Automotive.

This is an awesome auto shop! They sold me a nice 50cc Scooter for a good price. The guys are all…read morereally friendly, and they can help you with anything you need. I love my moped, and I'm so thankful for a place like Jim's Automotive!

Arrived just before noon needing new tires. At 12:05 I was told 45-60 minutes and quoted a price…read more Three hour forty minutes later I was presented a bill for the agreed price plus $160. I did agree to add an alignment but in my haste to finally escape I hadn't asked the price. That part is on me. They agreed to split the difference on the alignment cost which was appreciated (which I told them). But, their inability to quote an even remotely accurate time frame and their subsequent indifference to customer service will keep me from ever returning. It was my first and now my last visit to this business.

Great job by Brandon. My college daughter brought her car in for engine running rough. The…read moretechnician quoted spark plug and coil pack. I elected to do all 4 plugs and coil pacts. Was then told that didn't fix everything and a fuel injector was stuck open and that caused the plug and coil pacts to go bad. Belle tire ordered the part and fixed everything. Manager Brandon called me every step as he understood I was a worried father. Don't think the rest of the staff was as friendly to my daughter though. Feel like they did everything possible to make it right and get my daughter her car back quickly but more importantly running right.

Martin really helped me out today!!! God sent. Exceptional, fast, reliacustomer service.read more

I don't generally think to review businesses other than restaurants but I have to let the secret…read moreout. These are the guys that the dealers send their radiator problems to. This week a collogue of mine had a hole develop in the radiator of his skid steer loader, it was going to cost him over $300 for the part and several hundred more in labor. Being a handy guy with no real special tools the problem radiator was removed and dropped off for repair and a day later the loader was back on the farm. They are also an auto repair shop with several great recommendations from the local auto parts stores.