This dealership is a nightmare to deal with... my first impression of them was I didn't trust them and I should have gone with my gut feeling and am kicking myself now for it. Bought a car in July 22 when first viewing the car the salesman could not get the car to unlock when he finally did the alarm was going off and he did nothing to make it stop completely ruined the moment of looking at a $46k car. I let that slide. Doing paperwork in the managers office my husbands a JR we noticed none of the documents had the suffix on them and we wanted that corrected.. We were assured that signing these docs was fine and the important docs would reflect JR on them... they do not. We needed the license plates from the car we traded in onto the new car and clearly made that known. This did not happen and was never communicated with us that they'd be unable to make this happen. We then had to pay $250 at the DMV and plead our case to a judiciary because the insurance on the old car was cancelled but we never turned in plates is illegal... but that's the thing we were never going to cancel the license plates and never told the proper steps that needed to take place. Next comes to getting an inspection sticker... the 360 bullshit inspection that the dealer claims to do before you take the car off the lot was clearly not completed on this vehicle. We needed new brakes and rotors for $800 for the car to even pass an inspection... Try talking to anyone of power in the office to explain your situation GOODLUCK ... no one returns your phone call so save yourself the hassle and DO NOT GO TO THIS DEALERSHIP and do your due diligence as I found out back in 2019 they were required to pay back customers $750k for deceptive sales practices. Wish I did my research BEFORE instead of finding out the hard way. read more

How to a i start the worst Car experience of my life. i drove an hour TWICE to look at an Rx8 that they apperently couldnt sell me. Not only that the cars body had been destroyed and had a flat tire so i couldnt even test drive it! Then to look at a VW Passat. Manny the guy who was helping us originaly was busy so i went and found the car out back only to find the car HAD BEEN FUCKING SIDESWIPPED AND YET AGAIN HAD FLAT TIRE. Still dont have my 100$ back from the hold. DONT WASTE YOUR TIME HERE GO ANYWHERE ELSE read more

I am giving Automax Framingham 4 stars simply because they didn't have enough cars in our price range that fit our needs. We were hoping for more of a selection and our price range was 8k-12k. Otherwise Automax was an amazing experience. Ozzie our salesman was attentive, polite and went above and beyond providing us with all of the information that we needed for our new family car. In the end we decided on a different car at another dealership but I definitely will head back to Automax in the future when I need to look for a new car. Great People, Nice Showroom and the Cars that they have are in good condition. read more

http://boston.cbslocal.com/video?autoStart=true&topVideoCatNo=default&clipId=5285869 Not the best choice in hiring. My humble opinion. I'm glad I dodged that situation read more

Let me start by saying we bought a car from Automax and I would go back again, good customer service and good prices. Idol also say I do understand some of the previous negative reviews. We Bought my oldest daughters first "new" car at Automax. We walked in and it was almost closing (about 2 hours to close) and the place was relatively busy. The first thing we were treated with was the manager telling one of the salesman to basically quite his whining and smarten up! (Let me also say the manager was CORRECT). He grabbed us a salesman (David = nice, good salesman) and we started the process. We had been shopping around and found the right car for the right price, after agreeing in the price we had the car. Had a little hiccup the day we went to pick it up (they told us it had been sold to someone else?!), it was rectified the next day (seems like some "miscommunication" happened somehow). We had some help along this roller coaster sales ride from Sam. Everyone we spoke to and worked with was courteous and professional (even when I was swearing/yelling/threatening about them "selling" the car we already bought) so I give them credit. It all worked out in the end and as I said I will go back when we need to buy the next car. read more

AutoMax Pre-Owned - New car for the eldest. - Auto Repair Near Me - Framingham, Massachusetts

Updating my review (again) as it relates to the Automax in North Attleboro: After my experience at the Framingham location, I had a couple issues with the car that I needed to get looked at. I was ready to pay for these issues myself but instead I called the North Attleboro location and asked if I could bring it there, they said yes. My experience there was MUCH MUCH better. My first interaction was with the service guy, Dan (who by the way, was great from start to finish) - he assured me everything would be looked at and whatever was wrong would be fixed. He followed through on his word, the very same day he addressed all my concerns and fixed my issues (the car is now running perfectly). He also made sure the car was cleaned immaculately and the gas was refilled (extra special touches that were appreciated). While I was talking to Robert, the business manager, who was also very nice and very helpful, the GM of this location (or owner, not sure) Hebert came up and said he had overheard me talking about my poor experience and wanted to know if I had time to discuss this with him. I said yes. We sat and talked for over 30 minutes and he was very attentive, took note of every issue I had, and took the time to explain their practices and why things happened for me the way they did. We both agreed the primary issue I had with Framingham was miscommunication. Hebert went out of his way to personally offer me a rental vehicle if my car took longer than a couple days to fix (which I told him was not necessary because I had another vehicle available for me to use), he also coordinated with the Framingham location to have my plates and registration brought to the Attleboro location for me (since at the time I still did not have them), and he also said he would have my car inspected for me. This process only took about 2 days for him to handle for me and in between, he called me each day to provide me a status update. On the day I had to bring my car in to get my plates and inspection, I had a headlight go out and they fixed that as well, the same day, no problems. Completely different experience from Framingham - GREAT communication, GREAT customer service, I will definitely go back to North Attleboro only and visit Dan, Robert, and Hebert again. Thank you all very much for restoring my trust and faith in Automax again and for allowing me to enjoy my new ride. Note to Automax - I truly hope you take the time to recognize these 3 individuals as you could tell they were passionate about their careers and their customers and they deserve all the recognition. Thank you again. read more

Worst experience I've ever had! Full if lies and deception! Was supposed to pick up my car on a friday after signing papers 4 days before and being told id be able to pick up anytime on that friday and still wasn't fully detailed and registration and inspection like promised. Also arranged to have brought to location near my residence and had to drive an hour to get my vehicle. Also was told there would be a full tank of gas in it and took the mans word for it. Got 20 minutes down the road and looked at dashboard and gas was on empty! Havent even got as much as a sorry for anything. Never buy from here! read more

After being so discouraged about getting a car financed, I decide to walk into the auto max in Framingham. I was beyond satisfied with the customer service and quality of the vehicles I looked at. Ozzie and Jose were so patient and informative. Will definitely recommend stopping by. The whole experience was no pressure unlike other dealership! read more

I have been buying cars for 35 years. I can honestly say this is the worse car buying experience i ever had. Salesman extremely unprofessional, You are talked to like you are an idiot. Your treated about as poorly as you could be making any kind of purchase. So if you like buying a car in a place that exudes disrespect, this is the place for you. The vehicle maybe the right price but what is the experience worth. Be smart, STAY AWAY! read more

Automax Preowned are accurately rated here on Yelp. Please avoid them if you can. I purchased a vehicle and immediately got it inspected by a high end dealer and the steering rack had a noticeable leak. Under Mass laws, they were required to fix it & they did but this issue should've been caught by them & not me. Furthermore, they gave me a spare key to the vehicle that does not work and they've promised to fix it but the issue is still ongoing. Getting in touch with the general manager has been difficult as the sales manager has not been able to resolve my issue. Sales reps are money hungry and try to low ball you for your trade-in value so beware. Always value your vehicle at the NADA or KBB value or walk away. This dealership deserves 1 star rating from me. read more

I, like others, am surprised to see bad reviews. I just bought a car with Sal's and it was a pleasant experience. The staff was always friendly and all the work was carried out in a timely manner. The deals were good on most of the cars I saw. Sal was straight and to the point, and as friendly as one needs to be. He worked through the entire process with me and I got my finance and insurance done here. Those were good deals as well. I would recommend Automax! read more

I visited Automax in Framingham, MA on 12/31/17 and dealt with a salesman named Michael Hanley. The car we wanted to see wasn't at the dealership, which was understandable considering we didn't have an appointment. He assured us that the vehicle was only 20 mins away at their partner dealership. He wasn't too pushy to begin with and wanted to run numbers with us to see if getting the vehicle from the other dealership was even worth it... first mistake. We went to see a vehicle, if it was only 20 mins away, he should have sent someone to get it so we could take a look at it after him "running numbers". As we "ran our numbers" he drew a line with an "X" on a piece of paper and wanted us to initial it to COMMIT to a monthly payment in which he never even ran our credit to give us the actual monthly figure! I felt he completely insulted my intelligence at this point! The monthly payment was way out of our ballpark - we knew what we wanted to pay and we knew what our trade was worth. We were NOT being unrealistic. This dealerships trick is to have you commit to a payment, and then charge you their inflated APR even though you may qualify for a lesser amount. SHADY DEALERSHIP! Not an honest business practice at all! He proceeded to tell us the an increased APR of a few points wasn't that big of a deal... I don't maintain good credit, and qualify for a outstanding APR only to turn around a pay more than what I should - what a joker! So in short... Michael wanted us to commit to a monthly payment which was out of our range - without the vehicle even present - and without running our financial information. I excused myself to the restroom, came back and grabbed my jacket off the back of the chair and left. Thanks but no thanks Automax! People - please be sure to have your numbers ran when you are serious about making the deal, check over everything written on the Purchase Agreement, and know your actual interest rate, doc fees, and sales tax before you sign anything! If a dealership is not providing this information to you upfront BEFORE you shake their hand, then they are not being honest with you! Don't fall for their shady business practices. Good Luck! read more

Purchased a 2010 Acura TL from AutoMax yesterday (4/24/13). JD LaBruzzo made the experience easy, fast and did not pressure me in any way. They knew the vehicles value and right priced it. I felt it was a beneficial agreement for both parties. Very happy with my purchase to this point in time! Extremely happy with the service that I was afforded read more

Worst experience overall and nothing comes close in all the years I have made car purchases. Started with them adding "conditions" on when they can honor a true car certificate even though the website shows they participate in the program. Also, had to get vehicle towed to a gas station after purchase ... turns out vehicle was sold with just enough gas to pull out of the parking lot and not get too far. Also, never seen a place that sells a vehicle with only one key and no owners manuals. Just really basic stuff missing from the whole situation. Calls and texts to salesperon were not returned. I have no plans to ever go back to this place. As they would say ... buyer beware! read more

Had a great experience purchasing my new vehicle, an Audi Q5, from AutoMax Framingham. My sales consultant, Charles Ross, was very responsive, returned calls quickly, and was very pleasant to deal with. They gave me a fair trade in value for my car. The Service department, particularly Louis, was exceptional to deal with, did a great job managing my delivery and making sure everything was 100% right. I would highly recommend this dealership. read more

AutoMax Pre-Owned - Auto Repair Near Me - Framingham, Massachusetts

If I could give this place zero stars I would. First day we went our sales guy was great, they got out car note down to what we wanted, just needed to get some stuff situated and we could pick up the car that next week. next week rolls around and they cant give us the car yet because "the bank hasn't given them the funds" excuse me what does that have to do with us? we already traded in our car and gave a down payment, so that was strike one. strike two was 2 days later (a Friday) when we finally picked up the car after almost 2 weeks of buying it we drive for about 2 hours and the horn isn't working, whatever not that big of a deal. another two hours pass, we're driving down the highway, my boyfriend goes to downshift and the clutch drops and we cant go into any gear. we pull to the side of the highway and get it towed back to the dealership. next day my boyfriend calls them to ask what's happening and they say they'll update us on Monday. Wednesday rolls around and they finally call saying they're going to replace the clutch and we need to pay $1400. after explaining we were 2 weeks into our lemon law they tried to say a clutch wasn't covered. after a whole day of playing phone tag and them trying to negotiate how much we'll pay they finally decided they'd "goodwill this for us" but continued to say that if anything else happened to the car we're going to be reasonable for it. now here we are another week later and 3 weeks into owning the car and still hearing nothing back my boyfriends calls them and they say some how the wrong part came in so its going to be probably another week until we get the car back. if you don't get where they're going with that, they're saying we will give you the car back once the 30 lemon law is over so we don't have to pay for anything else that goes wrong with this car. Finally on feb 18 we got to pick up the car, everything seemed to be fine. After the 45 min drive home the horn once again wasn't working, so we had to spend that next Friday trying to fix the horn so we could et an inspection for the car since the dealership never did. Feb 20 I went to get an inspection and failed do to the communications not being ready and the inspector asked me if I had recently disconnected the battery or cleared a check engine light, which I hadn't because I've only had the car 2 days now. Later that day im driving on the highway when a check engine light comes on, are we surprised at this point? I had to an advanced auto to grab a code reader to see what wrong and the car had not 1 not 2 but 3 misfires this whole time. Now it makes sense why the dealership never did an inspection because they would've had to fix it. I once again spent my money and time to fix the misfires so I wouldn't have to bring it to the dealership and have them give me some type of bullshit excuse or reasoning. I would NEVER in my life recommend anyone go there. they could care less about the buyers but rather the money they're making. read more

My new husband and I decided to buy a new used car and decided to check out AutoMax. We were met and greeted by Dino Scimemi who made the car buying experience easier than I ever thought. I have always purchased new cars but decided to see how buying used would be. Mr Scimemi has turned me over to a new believer of buying used vs new. We love our new car and loved how amazingly easy the whole process was. I would highly recommend this dealership to anyone looking for a great car! AutoMax has them all! Warmest Regards, Mrs Janet Dulac PS I will be buying my next care from AutoMax! read more

I can't give zero stars otherwise I would. It's been three weeks since I've bought my car from this place and the only helpful person was the GM. Louis M., and Dave the finance manager don't return email or phone calls and I was just on hold for 30 minutes to get an answer on a simple question and was hung up on. I've been waiting for a call back to my question for two weeks and no response even though I call every day. All someone needs to do is give me a simple answer to my very simple question but no, you just ruin a relationship with a buyer who tends to be vocal about garbage treatment. I'm livid at this point. Avoid this place at all costs. They'll be quick to take your money and then wash their hands of you. read more

Worse customer service ! They don't return email, don't call back and don't answer the phone. I have been trying to get an answer about the car I wanted to buy in 2 weeks and nobody give me any information what's going on. I loved the car and the price but I'm given up . No way I'm going forward with this Automax! read more

Thanks for confirming a test drive with me this afternoon and then closing your office so I could show up and freeze my ass off outside - it was a good preview of the kind of customer service I'd receive. I'll be taking my business elsewhere. read more

Terrible service!!! I bought my first car with them and they completely took advantage of me being a first time buyer! They sold me an old car for DOUBLE the price. The car had an issue with the breaks. I noticed it when I took it for a test drive, and I brought it up with the saleswoman. She said it was because it was sitting for too long without being driven and that it was just rust. She said that after driving for a couple of days it would go away and work like normal. That was untrue! I drove it for 3 months with break issues! During those 3 months I've attempted to contact the sales agent by email multiple times and also the dealership itself to help me with this hazard! NO ONE got back to me. This was such a safety hazard to drive with faulty breaks! They do not care for the customer once you buy the car! I do NOT recommend this place. read more

I bought a car that within months after many issues , needed a new engine. The auto manufacturer , not the dealer, replaced it under warranty but I went back to the dealer and complained that I didn't want the car. I was met with a great deal of push back and ultimately went head to head with the owner who was very insulting and demeaning. I was finally able to trade to a different car for a small fee. Again a few months down the road this car broke down. The dealership I brought it to said it had been in a major accident , but this was not disclosed to me. One of their own salesman informed me that they were trained to lie in order to make a sale and it was very common read more

If you're thinking about buying a car look elsewhere. They may have a car you're looking for, but believe me when I say that any savings they offer you is not worth how much of your time you are going to waste sitting here. The entire staff seems to be bumbling through their jobs with absolutely no idea how to streamline this process. Even after making appointments and calling ahead to confirm, I found myself sitting around and waiting for hours. They consistently blame others for their slow service, when in reality, they just aren't good at their jobs. I can say with absolute certainty that I will never buy a car from this company again. Look elsewhere, your time is worth more! read more

My company, Bluedrop Water, needed a new van for a technician and Matt at Automax Preowned was a huge help throughout the entire process. Anything we needed he was there, and helped us get our van in an extremely timely fashion. We couldn't be happier with the service received. Thanks Matt! read more

We just purchased a vehicle on 5/4 an was told we could pick it up today (5/14). Car is NOT inspected, left me with a 1/4 of a tank of gas, tells us that they don't inspect vehicles from RI, keep in mind I recently purchased another vehicle in MA an that dealership inspected it. Complete Bullshit! We were told that we couldn't transfer our existing plates an had to get new ones due to the DMV which was not accurate. Overall this dealership sucks an we will NEVER EVER purchase any vehicle from them an I will make sure we tell anyone an everyone not to go there!!!!!! On top of all the above bullshit. We get there an they give us temporary plates, smh, so what took so long from 5/4 til 5/14. As of a couple of months ago, we are extremely pleased an happy with the Attleboro, MA Automax location, especially with Hebert the Sales Manager an Dan the Service Manager. These two gentlemen have gone above an beyond my expectations with providing excellent customer service!!! I went to this location because of Framingham poor customer support an I will continue to go to the Attleboro location for all my future needs. I highly recommend Automax Attleboro, MA to anyone looking to purchase a vehicle as Hebert really cares about his customers an is willing to go that extra mile! I am happy to update this review because both of those gentleman deserve to be acknowledged! Thank you both again an If I am looking to purchase another vehicle in the future, we will come to you 1st!!!!! read more

I read the negative reviews and was ready for the worse but pleasantly surprised....I'm sure every experience is different but as far as I am concerned I'm a fan. I purchased a very nice car from Automax this weekend and had a great experience, thanks to my salesman John LaBruzzo and believe it or not the finance officer Dan also. John made it a very pleasant experience and handled everything with ease. I was less stressed than I anticipated. I had a little bump in the road, a dead battery and John had me come back in and replaced it with a new one no problem and apologized for the inconvenience. I would recommend anyone looking for a new/used vehicle to get in touch with John and he'll treat you fair and NO PRESSURE, very enjoyable experience. Thanks John for your expert and personable help. read more

I recently purchased a car from Rob and Mike at AutoMax and my experience was good. Rob was personable and helped me every step of the way. The car was perfect and I believe I got a good deal on the price. I would definitely come back for future purchases. Through servicing the car, I found out that the advertised accessories on the car were misrepresented. Attempting to contact the dealership has been ignored (3 calls, 2 emails) read more

I almost didn't visit this dealership because of all the negative reviews. BUT, they had my dream car at $3k less than the KBB value (which to a grad student is a ton of money), so I decided to take a chance. I'm so glad I did. I worked with Mike Ouellette, who was extremely responsive through out the whole process. He helped me drive the car off the lot same day, and explained each step to me. This was my first time buying a car on my own, so I definitely had my guard up, but Mike was clear and communicative, which put me at ease (a little bit... okay, I was still stressed, but it wasn't Mike's fault). I noticed a large crack in the bumper before our test drive, and Mike did not hesitate to tell me that the dealership would repair it for me. They even allowed me to set up a date in the future for the repair, since I needed a car that day. The car only had one set of keys, but they offered to order another set for me, free of charge. I financed the car through the dealership and got my insurance through the dealership, and every person I met during these steps was pleasant and helpful. They helped me get a really good warranty on the car too (5 yr, 100k mi), which was important, because I can't even fathom having to replace a transmission or something when I can hardly afford a car payment. Be aware that they do not negotiate prices. The cars all seemed to be very reasonable, though, so really it just eliminates some awkward back and forth between you and the sales guy. TL;DR: Don't listen to the negative reviews, go visit AutoMax yourself. Great experience. read more

So this is my first loaned out car, I looked up the vehicle I purchased which was a 2009 Subaru Legacy 2.5i special edition with 60k miles on CarGururs and I got to say the car itself is pretty sweet. I'm not much of a haggler but I know a few things in regards of what to look for when purchasing a car from a dealer like Automax. Sal Favuzza, who was the sales man who catered to my needs was a very kind and caring man that will definitely get you the car you desire. Everybody in the dealership were kind folks and cared very much for my comfort. The reason as to why I'm giving them a 3 star and the only reason only is because when I checked the car out I had seen there was a cracked headlight and Sal quickly took care of it but he and his team failed to mention the dent and scratch on the fender that did not catch my eye until day of purchase. I found this to be disturbing because they changed my headlight and made me wait a whole day to service the car. After waiting a day they called me and said they would be done two hours late and still the fender was scratched and dented. I am a firm believer that if your going to service and fix a car before selling it make sure you don't half ass the work. I invested a good amount of money and would have appreciated the effort a little more if I was fully taken care of. Sal being the generous man that he is had a dent specialist come in to try and make the problem a little better but really didn't and now wish he would have left the car alone. They have very nice cars and they are very kind but if your going to buy a car from them make sure you take care of these things: - if you deal with a guy named "Jonh" becareful because he will lie to you. The man said the 3 year warranty was included but did not tell me that it included $2,250 as well. I convinced myself I wanted it because well I singed the papers already but I do believe it is bad business to lie like so. - second, make sure you are fully happy with what you are about to buy and make sure you look at everything 2-3 times before making a final choice. Look at all the scratches, dents, and tears before purchasing a vehicle. If your satisfied then well buy it because most likely it's a good car. Two thumbs up to Subaru for making such an amazing car. read more

AutoMax Pre-Owned - Auto Repair Near Me - Framingham, Massachusetts

Terrible experience, everything was great during the test drive and looking at. When it came to financing they took forever to get the numbers together. When my numbers finally came back the finance manger took me to his office he was trying to get me to sign the papers for the truck before I knew my monthly payment,length and interest rate. When I questioned the numbers they assumed I wasn't actually interested in the vehicle, when I was, but just wanna know what I'm paying. The interest rate they were quoting me versus what I've been approved from a different bank which is fine that they wouldn't match but my salesman had the audacity say that I'm walking away because I can't afford the car. I can afford the car I just didn't want to overpay for no reason, he seemed confused so asked for my keys and left. They were definitely hoping that I would just sign the papers before thinking about that the money aspect which is super shady. Unfortunate that I liked the truck but am never going back here. read more

If you are like me and are looking for good deals on used cars with quick and professional customer service, I would totally recommend Automax on route 9 in Framingham and the neighboring partner spot RT9 Auto Sales. I worked with Nick and he was quick and courteous. Truly zero pressure -- I really felt like he was just trying to help me look at cars. He gave me his cell number and we were able to set up some visits through just texting alone. Super convenient. You don't get cushy leather sofas and free muffins and bagels at this place like you do at some car dealerships, but that stuff always just made me feel like it was costing more anyway. The lot is also a bit crowded. But I figure that is because they are playing a volume game, and again link that to lower prices. The good service made up for all of that to me. read more

One star because no zero star. I checked the Google evaluation first but that is really misleading. The sales person only wanted to close the deal and gave me the wrong info about the loan and rate. They made many hard inquiries and dragged down your credit score. read more

UPDATE: Went into dealer the moment they opened and insisted on them refunding my deposit or it would not be a pretty scene. They refunded but it still has not hit my bank account (it's been 24 hours) I will yet again remain as patient as possible but if its not there within 48 hours I am paying them another lovely visit read more

Should have checked Yelp before I went here. Same story as other people. Promised a particular car at a particular price the night before we came in. Confirmed appointment when texted at noon before a 4PM appointment. Texted when we were on our way and when traffic resulted in us being 15min late. When we get there we were told the car had been sold earlier. All the way out to Framingham for nothing. read more

My friend and I came in looking to buy a car under $15,000. We checked in and were sat in the waiting area and told to wait for someone to help us. We were then greeted by a salesman named gus (not the white one). In the beginning he was rude, he basically told us to do all our research ourselves. We then asked if he could show us the cars in the lot, instead he kept showing us car on his computer that were over our budget. We told him we were going to go home and do our own search but on the way out he finally insisted on showing us some cars (not in our budget either). We walked away but he followed and kept talking about the cars and saying it was close by . We reached our own car and we tried to get away but he was still persistent on trying to show us this car. He got the message when we got inside. It was out first time car shopping and it was a terrible experience. read more

Only gave them one star because there was no zero stars went in a week ago to buy a vehicle and after three days it was still not ready have been fighting for over a week to get my deposit back have left about 25 messages and no one has returned my call, not a place I will ever go again read more

I wish I had read the reviews before making my purchase. I bought a car last Friday and I was told it would be ready the latest today Wednesday. I just called and they just told me that the car was not ready and that they are still waiting on a part to come in and had no idea when it will be ready. Not happy right now read more

AutoMax Pre-Owned in Framingham: Very disappointed customer. I purchased a new car last Friday, which is a very exciting time for myself and my family. While I am understanding to the processes and paperwork that car buying entails, the customer service ball was completely dropped in this buying process. I am currently in a rental, and expressed my appreciation if this could be handled as quickly as possible. I provided all means of contact to get the proof of insurance. I was told "could take up to a week, we do not want to under promise, as we want to overdeliver." Sounded great to me! I'm a patient person so I sat back and waited, and waited, and nothing. No call to let me know if anything was needed or what was going on. Day 5: No update from dealer, I outreached and was told waiting on insurance. My insurance did not have any request on file. Dealership told me they sent it over again. Day 7: My insurance had no requests or calls in from the dealer. I personally added the vehicle to my policy in a 15 minute phone call with my agent, had the proof of insurance e-mailed to me so I could hand it over to my dealer. This document was sent over at noon. When I called my sales rep to let him know I got the proof of insurance by calling over, I was quickly told it was faxed 3 times. So, while I patiently sit back and wait because I was told this would all be handled by the dealership, no one thought to pick up the phone and call my insurance? My insurance did not have anything, a phone call to get the necessary paperwork is doing your job, not even going above and beyond... easily disappointed with the lack of follow through. Day 8: I call the dealership to ask the status of picking up my new car, again this should be an exciting time for me but is turning into frustration having to check on the progress daily because the dealership does not really seem to care about the customer, one who is in a rental...I've signed the dotted line right, so I'm a done deal. Operator can't get me through to the manager, says he will be too busy all morning. My sales rep isn't in until noon. I'm told call back later today. I did receive a call from my sales rep shortly after, but had little to no update. Just said this is the process, will be a few more days, not sure when this will get registered as the daily runs to the DMV can vary. There is major room for improvement on the customer service provided by this dealership. I wonder if any of the staff have gone above and beyond to make a customer happy? Sincerely, Still without my new car read more

I think this people dont know what they doing.u went inside and they all running around doing nothing. Management problem so i left and no one take care of me read more

I went here to look for a specific car that I found online on their inventory. I showed an employee the car on my phone and asked if they still had it. He said "have a seat and someone will be with you." I sat down on the couch, and there was one other customer in the waiting area. That customer got helped, then I sat there for an hour without being helped. Employees were constantly walking by and would even stop to watch parts of the football game that was on, but none of them would say anything to me, even as it was getting towards closing time and I was the only customer in the place. One of them even rolled his eyes at me. I left after an hour, and I walked by multiple employees in the way out and none of them said anything to stop me from leaving. read more