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    Automatic Fire Safety

    1.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - Automatic Fire Safety

    Fire protection services

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    7 years ago

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    Aura Fire Safety

    Aura Fire Safety

    4.6
    (62 reviews)

    I can't say enough good things about Aura Fire Safety and their customer service. Our restaurant…read morerecently had an ANSUL emergency, and they immediately told me they would send a technician out to inspect it. Luckily, they were already working on another project right down the block, so they arrived very quickly. Kim, who was my main point of contact, kept me updated the entire time -- from quotes to procedures and next steps. From this experience alone, I can tell they truly care about their customers and provide a very personal touch, which is rare these days. Thank you to Kim, Ben (owner), and the entire crew. You guys are awesome!

    Yes, you did lower the price after seeing that my system only had two sprinklers. But then you…read morecharged me double that amount to replace those same two sprinklers heads and screw in two new ones. You're calling that "emergency repairs"? Again, you told me it was required for compliance -- which is misleading. As I tried to explain to you over the phone, my insurance requirements state that a qualified individual or company must inspect the automatic sprinkler system at least annually, and in accordance with local Fire Marshal requirements, to ensure the integrity of the system. That's it -- no mention of spare parts or emergency repairs for a two-sprinkler system. From what I understand, San Francisco follows NFPA 13 and NFPA 25, which require a spare sprinkler head box only when a system has more than 20 or up to 300 heads, depending on the standard. For systems under 300 heads, the requirement is typically a minimum of six spare heads -- and none of that applies to a system with just two sprinklers. I'm really disappointed that you tried to spin it this way and push unnecessary charges by misrepresenting what's actually required.

    Sinclair Fire Protection, Inc

    Sinclair Fire Protection, Inc

    1.0
    (1 review)

    I had called this company with a fire sprinkler emergency on a Friday afternoon. They stated they…read morecouldn't get out there that day but assured me they could make it out there the following Monday from 12-2pm. So I called on Monday at 10:30 am to make sure they were going to the appointment and to give them an update on the job status. The receptionist stated there was nothing on her calendar for that appointment time. I let her know I had scheduled the appointment with the owner, so she put him on the line. Dean came on and after some communication he finally remembered who I was and the appointment. After speaking with him some more and explaining what condition the home was left in (no attic space, fireline was cut from main to be reconnected) he accused me of being rude and told me to find someone else. I have been in the customer service industry for quite sometime and I was not being rude what so ever. I feel he used that statement to get out of doing the job once he learned he had to cut into the sheetrock. Needless to say, this is one of the most unprofessional business I have ever had the displeasure of trying to work with and do not recommend using them to anyone.

    From the owner: Sinclair Fire Protection, Inc. is a full service plumbing and fire protection company based in…read moreMarin County, California. We have been at our current location for 24 years. We are licensed C-16 and C-36 contractors, with extensive experience in residential, commercial and industrial systems.

    Automatic Fire Safety - fireprotection - Updated July 2026

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