I NEVER write reviews, especially unfavorable ones. However, this company has consistently given us poor customer service over the past 1.5 years that we have tried to give them the benefit of the doubt. They installed an exterior door, and we have had nothing but problems with it. They would send out different people every time, and each had a different opinion as to what was wrong with it. They "fixed" it, but a few months later something else came up. The owner told me at one point that it was a "manufacturer issue", but said that since the manufacturer would not take responsibility - neither would he. Most businesses will take a hit in order to keep the customer. Not this one - just one excuse after another. The most recent item was that our door wasn't closing properly. Since this company did not return my email, I called another company to look at it. They found that the security rod is missing from the door! Response from the owner of ADD? "it's not unusual for a door company to disparage another company. We did not remove the rod. I can only conclude that someone vandalized your door system." Number 1, that is not disparagement, that is plain fact if the rod is not there! Number 2, who in the heck would vandalize our door system? PLEASE DO NOT USE THIS BUSINESS, THEY HAVE THE WORST CUSTOMER SERVICE I HAVE SEEN IN A VERY LONG TIME!! read more