They were referred to me through my bank Arrowhead credit union. We were in the market for a Tesla…read more They had a few options there for us. I called them. I got preapproved very smoothly over the phone. We drove down from San Bernardino checked out two different vehicles and made our decision. We came home with a 2021 Tesla super clean. And the process was super smooth. The boys there were straight straightforward, no haggling honestly one of the smoothest dealerships I've been to. I just wanna say thank you and we're about a week in with our first and new Tesla.

This was actually my second trip dealing with this dealership. The first time, my son and I drove…read moredown to inspect a vehicle. While we liked it overall, we felt the price was a little high based on its cosmetic condition, so we decided to keep looking. A few days later, the salesperson contacted me and asked what price I was looking for. After discussing numbers, he texted me an out-the-door price that worked for me if I came back the next day. I made one final counteroffer, which he said the owner declined. I responded that we would still come the next day, and he replied, "I'll be here." At no point did he tell me that the previously discussed out-the-door price was no longer available. My son and I drove approximately three hours back to the dealership expecting to purchase the vehicle. After we arrived, we were told the owner would not honor the previously discussed price and that the dealership was sticking to the advertised price. We immediately left. The issue wasn't that my final counteroffer wasn't accepted. The issue was that we drove six hours round trip based on what we reasonably believed was an agreed-upon price, only to find out after arriving that it would not be honored. I understand that negotiations don't always end in a sale, and I don't expect every offer to be accepted. However, I do expect clear communication and respect for a customer's time. Had the dealership simply told me before I made the drive that the original offer was no longer available, I never would have made the trip. If you're traveling from out of town, I strongly recommend getting a written buyer's order or purchase agreement approved by management before making the drive. It could save you hours of driving and a great deal of frustration.

We would like to express our gratitude to Melissa D., the Guest Relations Manager at Honda of El…read moreCajon. After we purchased a car a few weeks ago, Melissa reached out to ensure we had a pleasant experience. She was welcoming, professional, detailed, and genuinely helpful. We truly appreciated her commitment to excellent customer service and found the post-purchase support refreshing. We look forward to reporting this level of service remain consistent in the future.

I came here for a service on my car. Basically oil change and filter changes. Came out of there…read morewith more than I expected. Of course we can only go by what the service person tells you. I went to Moose who was very polite and courteous. What I thought would be an hour to hour & half for my service and after sitting in the lobby for almost an hour I was advised what he recommended for my vehicle. He did offer me an Uber home so I wasn't stuck inside the lobby and was also picked up by uber at no charge. The down side is, if you use a credit card you have an extra surcharge I believe it was 3%. My previous service center did not charge you extra for using a credit card. The lobby area was nice and clean and they offer free coffee & donuts while you wait. They do offer promos so if you have a discount from another service dealer they will accept them. But you do have to bring the offer with you. Everyone who works there are polite and helpful.

I had an outstanding experience with Alain at Kia of El Cajon. He has helped me service my car…read moremultiple times, and every single visit has been smooth and stress-free thanks to him. Alain truly goes above and beyond his level of professionalism and dedication is hard to find. From the moment I walked in, he greeted me with genuine respect and made sure I felt taken care of throughout the entire process. He took the time to explain everything clearly, kept me updated, and made sure my car was handled with care. Exceptional customer service like this deserves recognition. If you're going to Kia of El Cajon, I highly recommend asking for Alain you'll be in great hands.

This location obviously has the wrong person answering the phone in the Service Department. I…read morecalled to ask about getting a Code Scan for my Kia. and or a Computer Diagnostic which only takes 2 minutes Code Scan Comp. Diagnostic about 30 min. The guy tells me the guy that does that is not here you will have to leave the car here until Monday. THAT SOUNDS IGNORANT!!! So you want me to leave my car there for 3 days. Instead if just bringing it back on Monday maybe. What kind of logic is that to leave my car there for 3 days for a test that only takes 2 min and 30 min to perform. He'll he could have done it while answering the phone and giving people bad advice that is turning Customer's away.

I went to El Cajon Ford after my car had been breaking down on me and was met with the most kind…read moreand caring service from Lisa and Rob. Buying a car is stressful but Lisa listened to my needs and eased my nerves throughout the whole process. I was never rushed or pressured into any purchase. This was my first time buying a car from a dealership and Lisa walked me through the whole process, even setting up new insurance! I couldn't be happier with my purchase, and am so grateful to have a reliable car that suits me. The employees here are honest and genuinely care about the community they serve. I would recommend Lisa to all of my family and friends!

This was the worst customer service experience I've had all year. But im not sure i can call it…read morecustomer service because in the end they didnt provide any service. I brought my 2005 Ford Expedition to this dealership for a diagnostic and possible repair. I was told they would not work on the vehicle because it was more than 20 years old, but they could at least perform a diagnostic. I asked why a Ford dealership wouldn't service a Ford vehicle. Guillermo responded that it wasn't "their vehicle" and that they don't work on vehicles over 20 years old. I replied, "It literally says Ford on the side of the vehicle," and then asked, while pointing to his shirt, "This is a Ford dealership, right?" After that exchange, instead of simply explaining the policy, he changed his position and told me they would no longer even perform the diagnostic. I understand that dealerships can have policies regarding older vehicles, and if that's the policy, that's their decision. My issue was the way the situation was handled. The interaction felt unprofessional, dismissive, and unnecessarily confrontational. This experience reflected poorly on both the dealership and the Ford brand. Based on my experience, I would recommend taking your vehicle elsewhere if you're looking for professional customer service. -Chase

We just walked away with a great deal on a 2009 VW Convertible, in " near showroom " condition…read more Buying the car was easy. No pressure & no hidden fees. The customer service, and their culture of customer satisfaction, was awesome. Our salesman Boyd was amazing, and Mike went above & beyond with ordering a part for our car, and then had it installed it with no charge. Omar was upfront with the history of our vehicle, including a Carfax report, and other maintenance records. If you're in the market for a quality used car, at an affordable price, check out their selection of cars on their website. You won't be sorry!

I strongly recommend exercising extreme caution when considering this dealership. During a test…read moredrive of a Toyota Tacoma, the suspension failed, causing the tire to detach and resulting in a complete loss of control on the freeway. I was able to safely maneuver the vehicle onto the shoulder, but the situation could have ended much worse.What happened afterward was equally concerning. The dealership showed very little urgency or genuine concern about the severity of the mechanical failure. Instead of conducting a thorough inspection, they took the truck to a shop across the street for a quick repair and immediately returned it to the lot for sale at the same price of $30,000. Their priority appeared to be removing the vehicle from the accident scene as quickly as possible, seemingly to prevent the incident from appearing on the vehicle's record.Even after nearly experiencing a catastrophic failure, the owner/finance manager showed no willingness to negotiate or acknowledge the seriousness of the situation(I was obviously was not Going to buy it after but I wanted to see how they would handle the situation because they acted so careless) . Their focus was on the sale, not on customer safety or transparency.If you plan to purchase a vehicle here, please ensure it is inspected by a trusted, independent mechanic. Do not rely solely on their claims that the vehicle has been "fully inspected." Saving money is never worth compromising your safety or your family's safety. The sales mab was very nice about it but the owner and the rest of the team were horrible.

Kamaran Pasha was helpful, kind and honest. He help helped us buy a used ID Buzz and we were very…read morehappy with the experience! I would highly recommend asking for Kamaran if you are coming to this dealership.

I bought my car August of 2025, and it's a Hyundai Ionic 5. It's a lease, and I was told it would…read morebe fully covered for the duration of my lease. So in less then a year, last Saturday, sure enough, the car broke down. And of course, it was an "electrical warning please see a Hyundai dealer as soon as possible" situation on my dash. I request to have it towed, it's towed to the wrong dealership. I try to get a hold of someone on Monday about the status only to be told there was no longer vehicles and that it wouldn't be able to be seen for 7-10 business days and that they "didn't know what to tell me" when I stressed how I needed a car just to get to work. I had left a message with El Cajon Hyundai because I was informed it was sent to wrong dealership and hoped someone there could help me faster with it being seen and getting a loner. Thank goodness I got a call from John, the service manager informing me if I had it towed to them, they could see it significantly faster and get me in a loner. National city Hyundai calls me back saying they have a "courtesy vehicle" that they "didn't have" to give me but since the situation was dire they were "making an exception". They reserved me an EV since that's what I had. Said they'd keep it for 2 days for me. Next day I'm driving down to get it only to be informed they gave it away the day they told me they'd hold it. Upon arrival I got ahold of John who explained if I had it towed there the same day the chance of them being open would not be high. However looking at the schedule for the following day it could be seen. I have it towed there. I'm lucky enough to be off the following day. I waited until around 11 and reached out several times to see if the car had even made it in to be seen. Mind you this was 4-5 calls. Finally I get a text from a person named Juan saying the car had finally been checked in. It's 11:47 at this point. I text back and explain my frustration that multiple dealerships don't have a sense of urgency to help me in this situation and I've been out of a car since last week. He informs me "as John said" they need 1-2 days to diagnose. Wait, what? What's all this about the schedule being slow the next day that it could be seen? And I'm also told there isn't a loaner option. Furthering my frustration. So yes, I went off. Considering the car being less then a year old, paying over $1200 a month for this vehicle, and now incurring cost to have a rental out of my own pocket I'm informed by finally getting a call from John. They can get me into a loaner. However I have to pay out of pocket despite this entire situation. Juan then calls me saying he's spoken to John and I had been told there was a chance it would take another day or two to see the car and they had other cars with higher priority. If I had been told this and not told "considering how slow the schedule is tomorrow, I don't see why we can't get it looked at." I'm learning that Hyundai in general cannot be trusted on the quality of their vehicles or how they take care of high paying customers in situations like this. If your car breaks down just know there's a chance it will be taken to the wrong dealership. Know they will promise you a loner AS AN EXCEPTION and they DONT HAVE TO. That you can be told considering the next days schedule being slow your car can be looked at only to be told the following day it may not be seen, and there's no loaners available. And if you NEED a car, it will be at your own cost since they may not be able to see it despite you not having a car for almost a week. BEWARE of Hyundai of National City's loaner manager Andy, and the Hyundai of El Cajon's reliability to get the situation made an exception for you like another dealership offered. Even if it's not an EV. Even having the diagnosis code for a major factory recall on your model car and same year, there's no sense of urgency with your individual situation. You're just "in the que" and they will see it when they get to it. BEWARE of buying a Hyundai EV. Brand new. Even if they tell you it will be covered under warranty no matter what happens with defects. These cars are clearly unreliable. The name is unreliable and the quality of cars they sell clearly have issues. Beware.

From start to finish, everyone has bent over backwards to get me in my 2018 Outback. I walked in on…read moreJune 1 2025 and don't regret it A great price, loan, and service. She runs like a champ and the gas mileage is amazing, The service center has been on point by being informative and helpful with coupons and making sure my car was taken care of with the warranty. Thanks to the staff for awesome customer service: Dalen, Jason, Monica and Nathaniel...

Extremely disappointed with my experience at Subaru Summit. From the moment we sat down to talk…read morenumbers, the pressure tactics started with the $15k add on -- and the worst part was being forced into their "ClearProtect" add-on package that I never asked for and didn't want. When I pushed back, my salesperson Todd insisted "we're not making any money off this," which honestly felt condescending and dishonest. This line is such a dumb things to say to customers. I came back to this location because I bought my Forester in 2018 here. Todd also made a point of insulting the payment numbers I was aiming for, telling me they were too low and sounded like "leasing payments" -- as if wanting a reasonable monthly payment was something to be embarrassed about. It came across as a tactic to make me feel unsure of myself. I understand dealer add-ons exist, but presenting them as mandatory rather than optional, and using a script clearly designed to shut down objections, is a shady way to do business. It made an already stressful car-buying process feel adversarial instead of collaborative. I won't be returning, and I'd encourage anyone shopping here to ask upfront about the add-ons like ClearProtect and DOWC PAINT & FABRIC. He went from we can't remove it to "giving it to me at cost" by giving me a discount on it. I hate the dance of how they have to keep going back to the manager to "ask". The manager was unwilling to make a deal because they're not making any money. There is truth to that because still today, the car is still on the lot and they are still not making any money off it. Remember this is not the only dealership in San Diego. Not all operates like this shady place. If you feel off about it, don't sign. I was able to get the 2026 Subaru Forester that essentially costs more than the model I was looking at Summit and was still able to get it for a better deal at Kearny Mesa Subaru. They also offered a way better financing than my credit union and what Summit offered. I got the "low leasing payment" that I asked for as a payment for a financed car. Way better buying experience! Added bonus, they have AC at their location. The facility isn't as run downed as Summit.

They were so nice, professional, transparent, had a great price and were flexible with scheduling!read more

If you're looking for good quality cars and a great price this is the place to go. The Cars are…read moreSALVAGE titles but they only take cars that's have damage cosmetically but nothing with structural or mechanical damages. The entire sales experience was great, zero pressure sales, extremely detailed and thorough when explaining the work that was done to the vehicle to repair the damage. My wife and I will be buying our next vehicle from them as well. Great experience from start to finish.