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    Autoglass Plus

    5.0 (5 reviews)
    Open 8:00 am - 5:00 pm

    Services - Autoglass Plus

    Auto mirror repair

    Auto mirror replacement

    Auto window repair

    2 More Services

    Auto window replacement

    Auto windshield repair

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    6 years ago

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    Matts Auto Glass

    Matts Auto Glass

    (8 reviews)

    Greater Arlington

    Matt came out to replace my windshield on my BMW 530i today and he did a great job. Thanks Matt…read morefor also calibrating everything and even fixing the long annoying notices on the info screen. Would highly recommend Matt's.

    I would give Matt zero stars if I could. I like dealing with small businesses, which is why I chose…read morehim to replace my windshield. I wanted the Mopar OEM glass for my Jeep, as it had a large crack going across and was only getting worse with the cold weather we had in January. I was in the Jacksonville area for work, as I live in Cape Canaveral, and knew I would be away for a month, traveling the state of Florida and wanted my windshield replaced, as I was covering a lot of ground and was going to be on highways and in the middle of no where. I also didn't want to go thru my insurance, as they coded me wrong for a chip in my windshield prior, and my premium went up $500, as it showed that I was in an accident. I learned the hard way, financially, to just pay out of pocket. He quoted me $650 for the glass and the recalibration, with the OEM glass. He wasn't able to recalibrate it the first time, as he installed it in the sun and the sensors were off and whatever else he said. He then had his recalibration expert come out to me a few days later, and he wasn't able to do it, after 2 tries. The recalibration expert proceeded to tell me that I had an off market brand glass and not the Mopar OEM glass. I tried to call Matt to get this all straightened out, as I paid him using Zelle, and he was MIA. Come to find out that he had a phychotic breakdown and thought people with trench coats were in his house trying to attack him and he was shooting at them (for real! The police went to his house and he may have been Baker Acted. Not sure.). A few weeks later, while I already left Jacksonville and was in Lake City, 90 miles away from Jacksonville, I offered to meet him halfway in Macclenny to replace it. He said "no". Just like that. I then proceeded to tell him that I was heading to Gainesville and that I can meet him halfway in Starke and, again, he said "No". I asked him how far he is willing to travel and his exact words were "Not too far!". He then asked when I would be in Jacksonville again, and I said not for several months. He then said that he had to go and "We will work something out" and hung up on me. Now, I am left without the OEM glass I paid for and without my Jeep being recalibrated. And I have to call into Zelle to get my money back, which I'm sure I won't. Stay away from this company! Unless you want to deal with some flaky, phychotic person, that doesn't give you what you paid for. And ghosts on you and won't bother meeting you halfway. I was not about to spend my day driving hours for an issue HE created!

    Safelite AutoGlass

    Safelite AutoGlass

    (232 reviews)

    Southside

    I had a very small crack in my windshield, and attempted to have them fix it. All they wanted was…read morepayment, they did not talk about any risks. David, the technician made it worse, turning him in from a less than 1 Inch cracked to something over 2 feet long on my windshield. When I call the manager, Josh Madison, he was very flippant and rude, and told me to just go through my insurance. Even though the entire fault of having this 2 foot crack was because of their company not fixing things and making it worse. He seemed more hung up that I wouldn't pay for their attempted repair. More so, he put me on hold for over 20 minutes so he could deal with other things. That's the kind of customer service he and his team provide. I would avoid this company at all cost, especially given how rude management is. I would never use safe flight again. Now I have to have my whole windshield replaced, and Safelite doesn't even care.

    Car owner beware if you use these buttheads. Insurance recommends them, but let me tell you, it's…read morepainful to deal with them and their lack of organization. The on site personnel we dealt with were fine, although you could tell they were frustrated with their back office, but we had one mishap after the other dealing with Safelite operations. From scheduling snafus to lost orders to finally showing up with the wrong part. What made it worse was each and every time they had an excuse - first it was the insurance company not sending a work order, then they must've received the wrong VIN, lastly it was the vendor who sold them the glass that got it wrong. When my husband gave pushback on them not verifying the windshield was the correct one, Safelite boy insisted it was the correct part for the vehicle and there were only minor differences. Despite the fact the windshield they showed up with was a completely different shape! When my husband said he was losing confidence that Safelite knew what they were doing, Safelite boy suggested we go somewhere else. Best advice we ever received!

    Autoglass Plus - autoglass - Updated May 2026

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