Today, I visited Factory Auto Glass and was 100% impressed with their professional, friendly and…read morehelpful staff! I showed up early, before they were actually open, and Amy and Steve welcomed me in, then before I knew it, Steve was already looking into the sun roof leak issue on my Nissan Altima. He quickly diagnosed the problem, and addressed the issue and gave me some helpful tips on maintaining the issue moving forward. Luckily I had mainly a leak problem, and no need to replace the windshield. Hands down I highly recommend this local family owned business to anyone in the Jacksonville area!! I live out in Atlantic Beach, and while it was a bit of a drive, it was so worth the trip!!!

I can't say enough good things about Factory Auto Glass! I got a crack in my windshield in…read moreNovember. Insurance sent me to another place who strung me along for a month. I got fed up and called Factory Auto Glass. Not only was their customer service amazing, but they kept me in the loop during the whole process (had to order my glass since it's a new car). Once it arrived, I was on the schedule the next day! Installation was professional, efficient and installer was so friendly and fast! I can't say thank you enough!!!

Matt came out to replace my windshield on my BMW 530i today and he did a great job. Thanks Matt…read morefor also calibrating everything and even fixing the long annoying notices on the info screen. Would highly recommend Matt's.

I would give Matt zero stars if I could. I like dealing with small businesses, which is why I chose…read morehim to replace my windshield. I wanted the Mopar OEM glass for my Jeep, as it had a large crack going across and was only getting worse with the cold weather we had in January. I was in the Jacksonville area for work, as I live in Cape Canaveral, and knew I would be away for a month, traveling the state of Florida and wanted my windshield replaced, as I was covering a lot of ground and was going to be on highways and in the middle of no where. I also didn't want to go thru my insurance, as they coded me wrong for a chip in my windshield prior, and my premium went up $500, as it showed that I was in an accident. I learned the hard way, financially, to just pay out of pocket. He quoted me $650 for the glass and the recalibration, with the OEM glass. He wasn't able to recalibrate it the first time, as he installed it in the sun and the sensors were off and whatever else he said. He then had his recalibration expert come out to me a few days later, and he wasn't able to do it, after 2 tries. The recalibration expert proceeded to tell me that I had an off market brand glass and not the Mopar OEM glass. I tried to call Matt to get this all straightened out, as I paid him using Zelle, and he was MIA. Come to find out that he had a phychotic breakdown and thought people with trench coats were in his house trying to attack him and he was shooting at them (for real! The police went to his house and he may have been Baker Acted. Not sure.). A few weeks later, while I already left Jacksonville and was in Lake City, 90 miles away from Jacksonville, I offered to meet him halfway in Macclenny to replace it. He said "no". Just like that. I then proceeded to tell him that I was heading to Gainesville and that I can meet him halfway in Starke and, again, he said "No". I asked him how far he is willing to travel and his exact words were "Not too far!". He then asked when I would be in Jacksonville again, and I said not for several months. He then said that he had to go and "We will work something out" and hung up on me. Now, I am left without the OEM glass I paid for and without my Jeep being recalibrated. And I have to call into Zelle to get my money back, which I'm sure I won't. Stay away from this company! Unless you want to deal with some flaky, phychotic person, that doesn't give you what you paid for. And ghosts on you and won't bother meeting you halfway. I was not about to spend my day driving hours for an issue HE created!

This guy is awesome! A real pro whom absolutely knows what he is doing. I am enough of a car guy…read moreto be impressed. He apparently does jobs for dealers and has worked around the USA! He is mobile but also has a small shop in Orange Park on Kingsley. Very very very affordable! Go get your dent fixed!

Repaired door ding on my 2016 Porsche Cayenne on 1/26/22. Quick turnaround, fair price and the…read moreworkmanship was outstanding. Very pleased. D. M. Auck, Ponte Vedra Beach.

Very disappointed with the service they glued the molding down so could get windshield replaced…read moretoday. I called to have issue address now being told I got to wait til maybe Monday for a response. Not good for me at all.

They swore we would get an OEM replacement but they sent a 3rd party contractor with a Chinese made…read morewindshield for my American car so they could blame each other. Avoid like a plague. ​

The glass to my shower door randomly shattered one night. So I started searching for the best place…read morewith the right prices to do the job. Lee and cates glass came through! Downside is that it Took a few weeks for the hardware to come and then a few weeks more than that for the glass. But once everything came they installed it right away!

These guys were great. Courteous customer service. Fixed my door seamlessly. Will definitely use…read moreagain.

Everything went great and they were very fast at replacing my windshield. No issues at allread more

Car owner beware if you use these buttheads. Insurance recommends them, but let me tell you, it's…read morepainful to deal with them and their lack of organization. The on site personnel we dealt with were fine, although you could tell they were frustrated with their back office, but we had one mishap after the other dealing with Safelite operations. From scheduling snafus to lost orders to finally showing up with the wrong part. What made it worse was each and every time they had an excuse - first it was the insurance company not sending a work order, then they must've received the wrong VIN, lastly it was the vendor who sold them the glass that got it wrong. When my husband gave pushback on them not verifying the windshield was the correct one, Safelite boy insisted it was the correct part for the vehicle and there were only minor differences. Despite the fact the windshield they showed up with was a completely different shape! When my husband said he was losing confidence that Safelite knew what they were doing, Safelite boy suggested we go somewhere else. Best advice we ever received!

I have used this company for a couple different services, I am very picky about my cars, and they…read moredidn't disappoint at any time. They are very professional as well as courteous. They do really good work. I will used them again on my other vehicles. I met a young young man named Mark on my last visit, Mark really impressed me with his level of professionalism. He represents (early 20's) his age group very well. I got the same treatment at The St. John Bluff and Arlington locations. I' m a very satisfied customer.

Let's just say their service is impeccable. Took my Audi in to have the windows tinted. I was…read moregreeted by friendly faces. My tinter took me out to the shop to show me exactly what I would be getting. I waited in the nice waiting area that was clean and had complimentary snacks. They finished my vehicle quicker than expected. They also offer a lifetime warranty on my tint. Exceptional service, would definitely recommend.

I am new to the area and travel for my profession as a Government professional. I was referred to…read morethis auto shop from after getting a tuneup and oil change from the Jacksonville FL Masersti Dealership. The dealership could not complete additional repairs needed for my vehicle and referred this shop which was highly recommended with expertise & experts which specializes in Foreign made vehicles. My overall experience was over the top . The shop was well prepared to handle all my concerns along with handling tasks needed in repairing my vehicle. The shop is reasonable & stands behind their work. I am extremely satisfied to have found a shop such as this one with all the work needed as well as the job they performed on my vehicle. I will be a continued customer of this shop & look forward to future repairs from this shop. Kudos for all your hard work and understanding my needs for my vehicle.

Tony gave me excellent customer service on my Cadillac Escalade. It was very professional extremely…read morenice. I recommend to get all your collision work done at his business if you want great customer service thanks Tony for your help.