Kevin and his team did it again. Great job on my front windshield! Can't recommend them enough!read more

Kevin, owner of Bold City Auto Glass, promptly answered my call and then came out to do the job…read morethe day we scheduled it. He was courteous, prompt, friendly, and did excellent work, including calibrating the new windshield to our cameras. The value was better than a competitor who wanted me to pay before the job was scheduled! We will always work with Kevin for any glass repair or replacement needs! #DestinationRichesPlace

OUTSTANDING WORK! AND QUALITY! Work was done fast; no long…read morewaiting times the job was done quickly. I called on Friday, made the appointment for my car front windshield to be replaced and the tech showed up, on the following day. best part of it did not have to spend one Doller out of pocket.

Wonderful service, nice people, and they are there when you need them most. I enjoy family-run…read morebusinesses because they have to try harder than the big companies that depend on sales above service (and just being nice!) You'll be very pleased you picked Southern Shield over the rest~ Doug S.

I don't know why you would use anyone other than Don @ ABC AutoGlass of Jacksonville. The…read morecommunication of the quote was quick and the prices are more competitive than the others I received. The job was assigned for the next day. The work was done properly and on schedule. I really appreciate Don's work ethic and attitude. Thanks for the good job.

Super thankful to have found Don and ABC AutoGlass. One of our recently purchased vehicles had two…read morechips that I was nervous about. I didnt want the damage to expand further. Loved the pricing and the fact that he traveled to me to take care of the windshield. From start to finish I want to say that he was done in less than 10 minutes. He's decently priced, super communicative, and professional. If I'm ever in need, he'll be my first call.

Matt came out to replace my windshield on my BMW 530i today and he did a great job. Thanks Matt…read morefor also calibrating everything and even fixing the long annoying notices on the info screen. Would highly recommend Matt's.

I would give Matt zero stars if I could. I like dealing with small businesses, which is why I chose…read morehim to replace my windshield. I wanted the Mopar OEM glass for my Jeep, as it had a large crack going across and was only getting worse with the cold weather we had in January. I was in the Jacksonville area for work, as I live in Cape Canaveral, and knew I would be away for a month, traveling the state of Florida and wanted my windshield replaced, as I was covering a lot of ground and was going to be on highways and in the middle of no where. I also didn't want to go thru my insurance, as they coded me wrong for a chip in my windshield prior, and my premium went up $500, as it showed that I was in an accident. I learned the hard way, financially, to just pay out of pocket. He quoted me $650 for the glass and the recalibration, with the OEM glass. He wasn't able to recalibrate it the first time, as he installed it in the sun and the sensors were off and whatever else he said. He then had his recalibration expert come out to me a few days later, and he wasn't able to do it, after 2 tries. The recalibration expert proceeded to tell me that I had an off market brand glass and not the Mopar OEM glass. I tried to call Matt to get this all straightened out, as I paid him using Zelle, and he was MIA. Come to find out that he had a phychotic breakdown and thought people with trench coats were in his house trying to attack him and he was shooting at them (for real! The police went to his house and he may have been Baker Acted. Not sure.). A few weeks later, while I already left Jacksonville and was in Lake City, 90 miles away from Jacksonville, I offered to meet him halfway in Macclenny to replace it. He said "no". Just like that. I then proceeded to tell him that I was heading to Gainesville and that I can meet him halfway in Starke and, again, he said "No". I asked him how far he is willing to travel and his exact words were "Not too far!". He then asked when I would be in Jacksonville again, and I said not for several months. He then said that he had to go and "We will work something out" and hung up on me. Now, I am left without the OEM glass I paid for and without my Jeep being recalibrated. And I have to call into Zelle to get my money back, which I'm sure I won't. Stay away from this company! Unless you want to deal with some flaky, phychotic person, that doesn't give you what you paid for. And ghosts on you and won't bother meeting you halfway. I was not about to spend my day driving hours for an issue HE created!

Today, I visited Factory Auto Glass and was 100% impressed with their professional, friendly and…read morehelpful staff! I showed up early, before they were actually open, and Amy and Steve welcomed me in, then before I knew it, Steve was already looking into the sun roof leak issue on my Nissan Altima. He quickly diagnosed the problem, and addressed the issue and gave me some helpful tips on maintaining the issue moving forward. Luckily I had mainly a leak problem, and no need to replace the windshield. Hands down I highly recommend this local family owned business to anyone in the Jacksonville area!! I live out in Atlantic Beach, and while it was a bit of a drive, it was so worth the trip!!!

I can't say enough good things about Factory Auto Glass! I got a crack in my windshield in…read moreNovember. Insurance sent me to another place who strung me along for a month. I got fed up and called Factory Auto Glass. Not only was their customer service amazing, but they kept me in the loop during the whole process (had to order my glass since it's a new car). Once it arrived, I was on the schedule the next day! Installation was professional, efficient and installer was so friendly and fast! I can't say thank you enough!!!

I had a very small crack in my windshield, and attempted to have them fix it. All they wanted was…read morepayment, they did not talk about any risks. David, the technician made it worse, turning him in from a less than 1 Inch cracked to something over 2 feet long on my windshield. When I call the manager, Josh Madison, he was very flippant and rude, and told me to just go through my insurance. Even though the entire fault of having this 2 foot crack was because of their company not fixing things and making it worse. He seemed more hung up that I wouldn't pay for their attempted repair. More so, he put me on hold for over 20 minutes so he could deal with other things. That's the kind of customer service he and his team provide. I would avoid this company at all cost, especially given how rude management is. I would never use safe flight again. Now I have to have my whole windshield replaced, and Safelite doesn't even care.

Car owner beware if you use these buttheads. Insurance recommends them, but let me tell you, it's…read morepainful to deal with them and their lack of organization. The on site personnel we dealt with were fine, although you could tell they were frustrated with their back office, but we had one mishap after the other dealing with Safelite operations. From scheduling snafus to lost orders to finally showing up with the wrong part. What made it worse was each and every time they had an excuse - first it was the insurance company not sending a work order, then they must've received the wrong VIN, lastly it was the vendor who sold them the glass that got it wrong. When my husband gave pushback on them not verifying the windshield was the correct one, Safelite boy insisted it was the correct part for the vehicle and there were only minor differences. Despite the fact the windshield they showed up with was a completely different shape! When my husband said he was losing confidence that Safelite knew what they were doing, Safelite boy suggested we go somewhere else. Best advice we ever received!

I have TBI, truamatic brain injury and shopped over an hour and got hung up on and lied to about…read morepricing and then found AutoGlassNow and Jessica helped me and was so kind and professional. I was given the best price and 24 hours later the mobile tech, Drayke, came and did my windshield and he was also super professional, super kind, let me watch and converste and this was such an incredible experience. Five stars ++++ I will certainly use them for all my glass needs and I told them I would be leaving a review and I suggest you use this company if you desire the best results. Many do not treat people right that have TBI because you don't see a brain injury. They did all they could for me and followed up and I will tell you once again. People are what makes a business run. Great people make it run smooth, are kind and professional. I received all I hoped for and more!

Great communication before arriving and once on site. They replaced my windshield while I was at…read morework. Ralph was friendly and professional. He did an excellent job replacing my front windshield which was completely cracked. He was timely and took great care! Would highly recommend Auto Glass Now in Gainesville, FL. You rock! Thanks again!

The glass to my shower door randomly shattered one night. So I started searching for the best place…read morewith the right prices to do the job. Lee and cates glass came through! Downside is that it Took a few weeks for the hardware to come and then a few weeks more than that for the glass. But once everything came they installed it right away!

These guys were great. Courteous customer service. Fixed my door seamlessly. Will definitely use…read moreagain.

The representative was wonderful. He showed up on time, he knew exactly what to measure how to do…read moreit, it's very professional,. I had the exact day to deliver, and it was delivered on that day. By the same man who gave me the estimate. It was installed beautifully expertly just the way I had dreamed For my renovated bathroom walk-in shower.

We ordered glass for the shower in our bathroom. In a couple weeks Discount Glass installed it…read more They left a couple dirty spots on the celling and a broken molding. Now I have to fix it somehow