I went to get a quick oil change, nothing too bad happened but they were not very nice and kind of…read morebelittling when telling me what was wrong with the car, but after the service was complete I started hearing a clunking noise when I drove, so a few days later called to see if they can look at it, the lady told us to bring it back in and they would take a look, once we got there the guy was very rude saying they didn't receive any call but he guesses he can take a look and yes this is the same guy that did my oil change, he said they couldn't find anything wrong with it , so me and my mom brought it to les Schwab and the lug nuts were completely loose on my tire! It only happened after I got a oil change through them so I'm not sure what they did to it or if something may have happened on its own but the guy was very rude and dismissive either way. I will never go back there and would rather pay a little extra for kind service of people who actually know what they are doing!

Took our truck in for an oil change. After the oil change truck started leaking oil. Took it into…read morea local mechanics shop and they found the oil filter was not even screwed on all the way. Cost us $250 at the mechanic to figure this out. Filed a claim with Valvoline. They denied it saying they have video of the mechanic making sure the filter was tight. They also claimed the truck has multiple leaks prior to us bringing it in. Corporate REFUSED to provide us with the video or the email that the manager of this location at 2117 Argonne, Spokane Valley, WA had replied with when we filed the complaint. Corporate refused to let us talk to the manager of the shop direct. After 2 months of going back and forth, we finally caught the manager in at the shop and MADE him show us the video. (Still can not get a copy of it or video it in office, just got to watch it.) There was no way to actually tell if the mechanic tightened the filter correctly or not, video was out of range and grainy. As far as corporate REFUSING to let customer see video or have access to email from manager just screams "admitting guilt" in my mind. Is it really worth getting and attorney over this??? Lucky for us the trucks engine was not damaged and we are just out $250 at the mechanic to figure out the leak and cleaning of the garage floor. I think social media is the best cure just to make people aware of this location. I am sure the manager is just trying to cover his butt not to have bad marks by blaming a lot on corporate. To be fair the manager did finally try and make it right, with a free oil change. But would your trust your vehicle there again???

The Jiffy Lube crew is consistently professional and courteous. They have gained my trust through…read moretheir honest recommendations and guidance. I never feel like they are trying to sell me something- quite the opposite, it feels like they are watching out for me, like a trusted neighbor. Please thank the team and most recently Riley for the exceptional service recently provided. They have secured a loyal Jiffy Lube customer!!!

I have a F350 7.3L diesel truck that was having a slow crank issue, like the batteries were dead, I…read morereplaced both batteries and was still experiencing weak starting. After research I believed the issue was my starter, I stopped into the Bowdish location where I was recommended to go into the Sullivan location because they have the tool to have our starter tested. Once there we asked the service guy if that was a test they were able to perform. He said he was able to and pulled us into the bay, he let the rest of the workers know he was doing a starter test and grabbed the battery checker from the wall, my Fiancé reminded them that he didn't need the batteries checked just the starter, he continued to check the batteries. After checking both the batteries and the test coming back 100%, the guy tells us that it must be the alternator, and that we are only pulling from the batteries to start the truck. we asked how we have 100% charge if we drove it 6 miles and are only running off battery power. He never answered the question, but he advised us that they could do that alternator, we asked how much that was and he told us he was going inside to get the estimate from the printer. 5 or more minutes later he returns on the phone, and starts asking us questions about last oil change, last fuel filter change, everything except testing the starter as asked before we pulled in. After several calls to someone (we were told the owner/manager) we were told it is absolutely not the starter or the alternator, but that it would need fuel injectors and a new fuel pump. Over $1000 in repairs. We had already ordered the new starter; they were advising to return it. We installed the new starter today; the problem is fixed. The truck has no hesitation to start. These guys were trying to upsell me and weren't even looking at what I pulled into the shop for. They didn't run the test I needed. the person on the phone never heard the truck start. I will be returning to the shop tomorrow to see what they have to say. How can people trust you when you won't perform the test you say you are, and they try to repair stuff that isn't broken or even acting like a problem.

After paying Costco Tires $56 to install and program a new set of TPMS sensors in my 2009 Kia…read moreBorregeo, the TPMS warning light was still on. They told me I needed to drive the car for 15 minutes or more at 30mph or more in order to "reset" the TPMS error lights. So, I drove it on the freeway to Coeur d' Alene and back (40 miles each way) and the TPMS warning lights didn't reset. So, after a little research, I downloaded and printed the TPMS reset procedure from Kia, and took it back to Costco Tire. The procedure I downloaded said to scan the TPMS sensors and then connect the scanner to the OBDII port to upload the sensor ID's to the car's computer. The Costco "technician" brought out a scan tool and scanned all 4 of the new TPMS sensors. I looked at tool they were using, which didn't have an OBDII cable to connect it to the car's computer. I asked the "technician" how he was going to upload the new TPMS sensors RFID's to the car's computer and he gave me a blank "deer in the headlights" look. I explained that scanning the RFID's of the new sensors was only the first step in the process, and that in order for the car's computer to recognize the scanned RFID's for the new sensors, he had to somehow upload the scanned RFID's of the new sensors to the car's computer. I asked him how he was going to accomplish that if his scanner couldn't be connected to the car's computer. Again, I got a blank look and he said "I don't know... our scanner works with the brand of TPMS sensors we sell, and we program the sensors before we install them in the tires." FWIW, that answer makes NO sense. The scanner has to connect with the computer in the car SOMEHOW to upload the RFID's of the sensors, or the car's computer ISN'T going to recognize the signals it receives from the new sensors. I tried to explain this concept to the Costco Tire "technician" a couple of different ways, but he just wasn't "getting it". So, at that point I gave up on trying to educate the Costco Tire "technicians" on how TPMS system technology works. I decided it was a waste of time and I left Costco. On my way home I decided to stop by the Tire O Rama on Sprague. When I walked in, I asked Josh, the guy at the counter "Do you have a TPMS scanner that can connect to the OBDII port of my car to upload the scanned RFID's of a new set of TPMS sensors?" His reply was "we sure do". I explained the issue I had with Costco Tire and he said "hang on, let me grab my scanner". After he retrieved the TPMS scan tool, Josh and I walked out to my Borrego, and he scanned all 4 TPMS sensors in under 2 minutes, and then he connected the scan tool to the OBDII port of my car. He pushed a couple of buttons on the scan tool, and within about 3 - 4 minutes he had uploaded the RFID's of the new TPMS sensors to the car's computer and also cleared the TPMS error codes to make the TPMS warning lights go out. I was VERY impressed. Josh obviously understood how a TPMS system works and what it takes to fix TPMS error codes. When I asked Josh "what do I owe you?" he said, "nothing, don't worry about it". What an INCREDIBLE customer service experience! Josh was very professional, knowledgeable, and helpful. Give that young man a raise! I can guarantee you that I will NEVER go back to Costco Tire. From now on Tire O Rama will be my "go to" for tires or tire-related work or repairs!

I very confused about my appointment here. I didn't receive a call back and this is disturbing. I…read moredon't value this company as much as some people. And I didn't get the services that I requested. Maybe next time I will go to another Tire-Rama. I do value these services, but this particular location could do better didn't receive the services I requested.

My truck broke down across the street and the offered some help and also brought me water. They're…read moreare some very nice and friendly people! Thanks a lot!

For years now, we've been taking all of our cars to another mechanic, but after struggling to get…read moreappointments in anything close to a reasonable time and dealing with the same maintenance issue multiple times, we decided to give another shop a try. I called NAC on a Monday about my brakes, and they had me in on Tuesday. This car needed more than a few things beyond the brakes. They did a great job on the brakes and for a little less than I expected, and then walked through the rest of the issues, their urgency, and broke down the costs of each in case I wanted to tackle them one after the other. The facility is clean and welcoming and they have a waiting room you'd actually want to wait in, with clean furniture that doesn't look like it came from someone's living room castoffs. They were kind and friendly and easy to schedule with, and in subsequent appointments, their prices have been fair and they've been honest about the work needed.

I noticed she didnt put her name on her 8 min "in-service" quote, including denial of basic service…read more- in lue of a quote by a dealer maintained vehicle its entire life. Not to mention, your quote - just replaced - hence the alignment. You lied to my face and it was very discerning. 3rd strike @ Tire Rama. Five vehicle household. Good work.

ZERO Stars although Yelp doesn't allow for zero stars. I made an appointment online several weeks…read moreago to get my alignment done on my vehicle at 10am today 12/29/2023. Showed up with my email confirmation in hand and the guy behind the counter says to me that "I" have a problem as their online scheduling system doesn't actually schedule an appointment with them and that I should have called to confirm my appointment. Hmmm. I said that this is not a me problem its a you problem and that I have my confirmation email and he advised me that yes this is a 'me' problem and that he cannot get me in for several weeks. Hmm again, its my problem that their system does not schedule itself and I should call to confirm even though they sent me a confirmation email. After many years of having my vehicles serviced at this location (yes online appointments also) as they are close to home, I will never go back to them. They have lost a long time customer as of today. I have no problem giving my money to a local more expensive mechanic.

Not only did they not properly do the oil change as I immediately saw an oil maintenance required…read morenotification AFTER I got the car back from them, because they are clearly too incompetent to know how to reset the reminder in my car, but they also managed to damaged my wheel lock key. See the photo. Also, after my service was done, they told me after their driver gets back they still wouldn't be able to come pick me up (I live 2 minutes away) because they had to go get someone else. They were unwilling to take a 2 minute detour for a customer whose service was completed because their other customer mattered more I guess. And so I just walked there to pick up my car and I noticed that when the driver did get back, he didn't go anywhere for over 20 minutes, so I guess they just didn't want a brown guy sitting in their car. I went to them to give them an opportunity to take accountability and apologize for damaging my property, but they were incredibly rude and disrespectful to me even though I was willing to move on had they taken accountability and apologized for the property damage they caused. However, they lack the integrity and honesty to do just that and so I feel it is important to let everyone in my community know just what kind of disrespectful and dishonest people these guys are. Oh and their prices are just scams, there's much better service for more affordable prices in the valley, but that's irrelevant to my dissatisfaction.

I dropped my Toyota 4 runner off to check on an inoperable turn Signal. shop charged a $92…read moreinspection fee, says I needed a new lamp assembly $638 and $185 labor to r/r. I declined paid the inspection fee and for other work performed and left. I pulled my rear light assembly and discover just a $10 electrical socket was the problem and had been broken where a bulb was replaced. the only access was through a 3X5 hole and the only thing visible was the broken part not sitting in the socket correctly. to remove, replace took 10 minutes. I will never refer this shop to anyone. I paid for an inspection that was Never done. it was easier for this shop to tell me I needed to spend a $1000 on something I didn't need so they could profit from it. I hope that by sharing my story this will help others from having a negative experience with Christian Brothers of Liberty Lake Wa. I called management and asked for a full labor refund and was told I was holding them hostage. The only party in this dispute who did not perform was Christian Brothers and they played the victim

Every vehicle in our household gets serviced at this location, which is the only reason I stuck…read morearound as long as I did. Today I waited a full hour with six techs working and only one truck ahead of me. Then, after waiting a full hour, they pulled a car that had only been there 20-minutes into the bay before mine. I waited a few more minutes to see if someone would say something. No one did. I got out of my car. Nothing. I shut my hood. Still nothing. I drove all the way around the building and not one single person said a word to me as I pulled to the front. No explanation, no apology, nothing. So I left. After years of loyalty this is how it ended. I won't be back.

The manager Brandon and his associates Chad try to rip me off and overcharge customers. I went in…read morefor an oil change, and they asked if I wanted the cabin air filter changed. I said no. The employee then said, "Well, it's free." My boyfriend and I looked at each other and agreed if it's free, why not? After we left, we noticed a $52.99 charge for the cabin filter. We turned around and came back within three minutes to ask why we were charged. We requested a refund and our old filter back. The manager refused to give us a refund and also refused to return the old filter, claiming it was already thrown away. On top of that, I also purchased a fuel cleaner. The staff was so disorganized they almost sent us off without charging us and without even putting the fuel cleaner in the vehicle. I had to remind them to do it. The whole situation felt intentional and dishonest. If it was truly free, it wouldn't have been charged. This was misleading and unacceptable. I would not recommend this place.