As a continued customer, I have always received great service and I've been satisfied each time I…read moretake one of my vehicles there for service. My only complaint is that the company took away the cameras from the driver being able to see the mechanic work under your vehicle. I fully recommend this company for your vehicles oil service.

I own a shop that caters to Veterans in Need and I serve them free of charge. I have a customer…read morewho I found her a Cadillac Escalade years ago and purchased it from a well known Cadillac dealership whom I know well. The vehicle had 40k. Now it has 194k. It has only had its oil changes at Valvoline. They tend to use impact tools to open and close the air filter and they stripped the bolts so over the years it has leaked dust into the intake and this dust slowly killed the engines compression. It came to me because it had a miss and Judy wanted to change the plugs. I removed the intake ductwork and chunks of packed dust fell in the throttle body that was entirely caked. I sprayed out the ductwork to see what comes out and it was a nasty muck. The engine lost cyl 7 by 30 pounds compared to the others. The others are way below average of other of the same engines available forsale from recycling yards by 20-50 pounds. Hers are 150-177 and used with the comparable miles are 190-230. Yet after I dealt Austin the manager at the last Valvoline Judy had her oil changed he said they would not fix because it had been low a few times when it has come in for it regular synthetic oil changed. Humm anyone ever take apart an engine that has sucked in dust. It destroys the oil control rings as well as the rings. It is really bad that I have to write this but I am happy my son no longer works there. I will be calling corporate again.

Chance was super helpful, he accommodated my schedule very well and made an appointment for the…read moresame day. Service was done on time and in best pro manner. Car drives straight just as promised! Thanks Chance and Crew! Will deff come back here and recommend to friends and Yelpers :)

After paying Costco Tires $56 to install and program a new set of TPMS sensors in my 2009 Kia…read moreBorregeo, the TPMS warning light was still on. They told me I needed to drive the car for 15 minutes or more at 30mph or more in order to "reset" the TPMS error lights. So, I drove it on the freeway to Coeur d' Alene and back (40 miles each way) and the TPMS warning lights didn't reset. So, after a little research, I downloaded and printed the TPMS reset procedure from Kia, and took it back to Costco Tire. The procedure I downloaded said to scan the TPMS sensors and then connect the scanner to the OBDII port to upload the sensor ID's to the car's computer. The Costco "technician" brought out a scan tool and scanned all 4 of the new TPMS sensors. I looked at tool they were using, which didn't have an OBDII cable to connect it to the car's computer. I asked the "technician" how he was going to upload the new TPMS sensors RFID's to the car's computer and he gave me a blank "deer in the headlights" look. I explained that scanning the RFID's of the new sensors was only the first step in the process, and that in order for the car's computer to recognize the scanned RFID's for the new sensors, he had to somehow upload the scanned RFID's of the new sensors to the car's computer. I asked him how he was going to accomplish that if his scanner couldn't be connected to the car's computer. Again, I got a blank look and he said "I don't know... our scanner works with the brand of TPMS sensors we sell, and we program the sensors before we install them in the tires." FWIW, that answer makes NO sense. The scanner has to connect with the computer in the car SOMEHOW to upload the RFID's of the sensors, or the car's computer ISN'T going to recognize the signals it receives from the new sensors. I tried to explain this concept to the Costco Tire "technician" a couple of different ways, but he just wasn't "getting it". So, at that point I gave up on trying to educate the Costco Tire "technicians" on how TPMS system technology works. I decided it was a waste of time and I left Costco. On my way home I decided to stop by the Tire O Rama on Sprague. When I walked in, I asked Josh, the guy at the counter "Do you have a TPMS scanner that can connect to the OBDII port of my car to upload the scanned RFID's of a new set of TPMS sensors?" His reply was "we sure do". I explained the issue I had with Costco Tire and he said "hang on, let me grab my scanner". After he retrieved the TPMS scan tool, Josh and I walked out to my Borrego, and he scanned all 4 TPMS sensors in under 2 minutes, and then he connected the scan tool to the OBDII port of my car. He pushed a couple of buttons on the scan tool, and within about 3 - 4 minutes he had uploaded the RFID's of the new TPMS sensors to the car's computer and also cleared the TPMS error codes to make the TPMS warning lights go out. I was VERY impressed. Josh obviously understood how a TPMS system works and what it takes to fix TPMS error codes. When I asked Josh "what do I owe you?" he said, "nothing, don't worry about it". What an INCREDIBLE customer service experience! Josh was very professional, knowledgeable, and helpful. Give that young man a raise! I can guarantee you that I will NEVER go back to Costco Tire. From now on Tire O Rama will be my "go to" for tires or tire-related work or repairs!

I called before my wife took our Jeep Gladiator in to have an oil change done and got a quote…read morebefore she took it in only to have her return with a bill that was FOUR times as large! They just cheated her so watch out.

The oil change was quick and the tech was very thorough, highly recommended!!…read moreOnly just a few minute wait as well.

For years now, we've been taking all of our cars to another mechanic, but after struggling to get…read moreappointments in anything close to a reasonable time and dealing with the same maintenance issue multiple times, we decided to give another shop a try. I called NAC on a Monday about my brakes, and they had me in on Tuesday. This car needed more than a few things beyond the brakes. They did a great job on the brakes and for a little less than I expected, and then walked through the rest of the issues, their urgency, and broke down the costs of each in case I wanted to tackle them one after the other. The facility is clean and welcoming and they have a waiting room you'd actually want to wait in, with clean furniture that doesn't look like it came from someone's living room castoffs. They were kind and friendly and easy to schedule with, and in subsequent appointments, their prices have been fair and they've been honest about the work needed.

I had an emergency while traveling across the country on a holiday weekend and after checking with…read morethree different service centers, someone recommended this place. The service guy immediately got my car up on the lift. Gave me good news and bad news, so I don't feel like they were charging me for anything I didn't need. I'd absolutely recommend them!

The service never fails. Quick, efficient and nice. Would be full five stars but when I got there…read moreafter 8 (when they open) the technician was eating breakfast and I had to wait. When you open you should be open. But like I said, great service. I'll be back again.

I've been to this shop a few times the past few years. Always was a great experience until this…read morelast time. Definitely not as welcoming and friendly. Then this... received the text from them about recommended service items. There were many so I decided not to have any done so I could check them out before doing anything. Text stated brown/ muddy brake fluid and recommended a flush. My picture certainly doesn't show brown/muddy. Also stated metal in the power steering fluid so ran a sample through a coffee filter and no metal there. Long story short after a phone call and going down there for the manager to a look at it he still feels his mechanic was in the right and felt the fluid was definitely dirty. Did say that brown/muddy "may" have been a little much. Bad taste in my mouth over actions and words used. Not going back and not recommending them anymore. So sad because finding a place to trust anymore is tough. Thought I found it.

Great group at this location, Super helpful and knowledgable . Lilly, Ben, Sergio, Tony and…read moreJosh are a "well oiled" Machine got me back on the road super fast so I can get back to work!

I have a F350 7.3L diesel truck that was having a slow crank issue, like the batteries were dead, I…read morereplaced both batteries and was still experiencing weak starting. After research I believed the issue was my starter, I stopped into the Bowdish location where I was recommended to go into the Sullivan location because they have the tool to have our starter tested. Once there we asked the service guy if that was a test they were able to perform. He said he was able to and pulled us into the bay, he let the rest of the workers know he was doing a starter test and grabbed the battery checker from the wall, my Fiancé reminded them that he didn't need the batteries checked just the starter, he continued to check the batteries. After checking both the batteries and the test coming back 100%, the guy tells us that it must be the alternator, and that we are only pulling from the batteries to start the truck. we asked how we have 100% charge if we drove it 6 miles and are only running off battery power. He never answered the question, but he advised us that they could do that alternator, we asked how much that was and he told us he was going inside to get the estimate from the printer. 5 or more minutes later he returns on the phone, and starts asking us questions about last oil change, last fuel filter change, everything except testing the starter as asked before we pulled in. After several calls to someone (we were told the owner/manager) we were told it is absolutely not the starter or the alternator, but that it would need fuel injectors and a new fuel pump. Over $1000 in repairs. We had already ordered the new starter; they were advising to return it. We installed the new starter today; the problem is fixed. The truck has no hesitation to start. These guys were trying to upsell me and weren't even looking at what I pulled into the shop for. They didn't run the test I needed. the person on the phone never heard the truck start. I will be returning to the shop tomorrow to see what they have to say. How can people trust you when you won't perform the test you say you are, and they try to repair stuff that isn't broken or even acting like a problem.

New oil pan plug and compression washer. had to return, serious oil leak...Not Jiffy Lube's fault…read more Management was on it in a moment, making calls and ordering parts...Extremely impressive. Seems a prior repair was made JL installed a part that would last for a long time. I asked for help finding a replacement oil pan...they will and install it. They found another leak from the turbo to the oil pan. Sent me to another JL to repair...fixed promptly. I have never had customer service like this...Outstanding. JL on Sprague and the other on Sullivan Road, Spokane Valley WA Absolutely perfect service...professional, well trained, and answered all of my questions...No need to go anywhere else. No one will service my vintage Saab...JL did...Game over! Mack Foss Spokane Valley WA.

This Jiffy Lube was awesome. I came in just to have fluid levels changed and good thing I did, we…read morehad several issues and they were just so helpful. They checked over everything and topped off all the fluids the two workers were super friendly and helpful car stuff is kind of overwhelming to me and they made it easy. I appreciate them so much and I feel much safer after them looking over my van!

I contacted Megan and she got back with me quickly, I told her what was wrong with our pickup and…read moreshe sent me a very responsible quote. I brought the pickup to her that morning and she had it fixed that afternoon, way ahead of schedule for what we had expected. She is very Professional and does Outstanding work. I Highly Recommend her to anyone that needs a Mechanic.

I found Megan through Yelp projects. She was one of the people to respond. Even though I didn't use…read moreher or anyone for the initial project, I did reach back out to Megan to do my brakes. She is super knowledgeable very professional and friendly. I appreciated her honesty and more so - she didn't try to push any additional work, etc. that might be deemed unnecessary. She will be coming back to do my back brakes next month.

Fast oil change, comfy waiting room, and solid service throughout my visit today--excellent.read more

I am happy to write a review for this young man. He did a great job on my Audi, (the dealer was 5…read moreweeks out). He did an oil change and a coolant add. He was knowledgeable about expensive German cars. He was juggling two other cars while he was doing mine. He got it done on time. He was personable, and busy. I would readily recommend letting him work on your car, no matter what the make. He had a good sense of humor through it all. I would guess he really likes what he does for a living.

I didn't see any reviews so thought I would post mine. I came here from out of town and needed an…read moreoil change plus needed my windshield wipers put on. My first impression was the shop was very nice. It is clean and has a spacious lobby to wait in. The owner was behind the counter and was a very nice and helpful guy. He gave off a genuine small business owner vibe rather than typical pushy car repair guy vibe we're all used to seeing from repair shops. My service was quick, I ended up buying a new air filter since mine was really dirty, and they installed my wipers for free along with the paneling I had taken off when I tried to do it myself. My only regret is I live 950 miles away so I probably won't be here again anytime soon! That being said I'm going to refer my family who live here in Spokane Valley. Thanks again for the great experience and professionalism!

The ac was blowing hot air, it only needed the freeon, dropped car off Monday, and car still ran,…read morewe were from out of town, Chuck did not call, would not answer phone, went there a couple of times and was not working on the car, then tells us car will not start not sure what happened , he put his computer on it and then said computer ran out of battery. We were stranded in Spokane, had to get a rental. Not once did he call to tell.us what was going on, never called to tell us the problem. We had it towed out of there to the dealership and the dealership said that whatever midas did blew the whole computer system of the car. When we told Chuck we were taking the car out of there, he took all the freon back out of the AC. I do not recommend every going to this Midas. Chuck does not communicate with you at all! When we dropped the car off it still ran, we drove around for 2 days with the ac blowing warm air so there was nothing wrong with the car until he touched it!