Everyone that once made Hyannis Toyota their one-stop Toyota dealership knows things today will…read morenever be what they used to be, but dealing with certain individuals in the service department will still get you true customer service. David Nickerson is the man to ask for. Honesty is his virtue and I worked with him long enough to see how he operates on a daily basis. Your best interests are his.

Usual of scheduling a $85 service and picking your car up only to be told it's $245. And then…read moreasking for a discount and getting it only to be reminded that they are doing you a favor and deserve a good review. What?!?!!!?

We have always bought Nissans. When our local nissan Dealer…read morechanged to another brand. The nearest dealership Is 25 miles away. At 80 it was not an option. So decided to look at Honda. It was a wonderful choice. Our sales guy, Jason worked with us. Have had multiple service for oil changes. Now a two year old SUV, and cannot say enough about the service dept. And the service manager is amazing. Thank you so much Stephanie. Your crew needs a pat on there back. I am about to buy a second Honda. And my buddy is buying a new Ridgeline!

I recently had surgery and was unable to get out to the dealer to buy a new car. I reached out to…read moreHyannis Honda and they connected me with Rachel Ferreira one of their sales associates. Rachel did an amazing job helping me find the car I wanted and worked with me to negotiate a very, very fair deal. Her communication all on the phone and online and through text messages was amazing. I must tell you I bought many many cars over my life and this was the least stressful most relaxing experience I've ever had. I recommendation is if you're looking for a new car definitely check out Hyannis Honda. And if you want an amazing stress-free experience speak with Rachel. Thank you, Rachel and the rest of the Hyanis Honda team for making this the best car buying experience of my life.

I went in to the service department since I had a check engine lite on and was greeted with a $375…read morefee to look at car and the service date would be in about two weeks when they had an availability date of . I told them I had gone to auto zone and they gave a free diagnostic of issue so it only needed a spark plug they said they can't go by that . I said thank you and left . I went to a mechanic and just like auto zone said the spark plug was replaced and my car was serviced . It was serviced in an excellent manner If the service department is like this I can only imagine the dealership department with sales. Very disappointed but I thought I should share for public information BEWARE !!!!!!

Long story short: we had a problem with our car that was under warranty, only one year old. Mazda…read moreUSA issued a TSB (Technical Service Bulletin) about the problem, so it was clear that there was a fix needed, and that it should have been fixed under warranty. We had bought the car at a suburban Boston dealer who will not be named. That dealer tried to say that the issue was normal wear and tear, even though the folks at Mazda USA said it was a manufacturer's fault. The Boston dealer was extremely rude and dismissive. We will never go there again. Turn the page to Mazda Cape Cod; they were friendly, understanding, and professional. They fixed the problem immediately. I cannot say enough good things about this Service Department, and special commendations to Corey German, Rafael Hernandez, and the technician Daryl Delancey. And thanks also to Mazda USA. They too were professional and understanding. We WILL buy a Mazda again! Love the car and the brand. Next time, go to Mazda Cape Cod!

I purchased an F150 King Ranch today and the office staff was very helpful, friendly and…read moreknowledgeable. The mechanics were also helpful as well making sure all items from my trade-in were removed. Enjoyable experience and definitely trust and would recommend this dealership.

Stay away from these crooks will sell you a car with serious internal engine issues have check…read moreengine light come on .Then claim they know nothing about while screwing me and a young family at the time complete scumbags .

I had the best car buying experience ever here! The men who took care of me, and I say that because…read morethey really did, were simply delightful. They showed me respect and honesty. I would not hesitate for a moment to purchase a car from them again. Thank you Copeland Subaru!

I cannot thank the people at Copeland Subaru's service center enough!! Traveled to Cape for a…read morewedding this weekend, and my car wouldn't start. Mind you, this same problem happened while I was home in NY, but at that time, the AAA person assured me that my battery was fine, and that I'd be safe to travel "as usual", including long distances - which is why I still drove, and I'm equally grateful that I made it to Cape safely. In hindsight, knowing what I know now, I would've delayed my trip by a few hours and gotten this resolved back home. Either way, I'm in a panic and called AAA to help me jumpstart, but I still needed somewhere to go to fix the issue. This was already 2pm so when I found this Subaru location, they were very upfront with me about whether or not they could help me given time constraints, but given the unexpected nature (and my pleas), they were willing to try. Ryan at Copeland Subaru was kind enough to offer to have someone drive over to jumpstart my car (I was super close by, otherwise it wasn't something they'd usually do) since we weren't sure how long AAA was going to take, and I was trying to reach them by 3. Thankfully AAA arrived in minutes from my request, got me started, and I was about to get to the Subaru. Immediately upon arrival, they checked me in, got all my info, and got started. I had probably checked in with them 3-4x in the few hours I was waiting since I had been trying to make it to a rehearsal dinner that evening, and not once did they make me feel like I was a bother. They diagnosed, changed my battery, gave me recommendations, and sent me on my way - and I made it to the dinner! I am forever grateful! Everyone here is genuinely kind, and I will never stop recommending them enough for the transparency, efforts, and patience they gave to make sure I would safely travel home again!

Ryan always goes above and beyond. He bought my car, gave me an excellent price for it and I had a…read morecheck in hand the next day. He also helped me with a private purchase. He went to the sellers house and looked it over for me. THEN he got it registered for me and hand delivered the registration. He's always ready to help and is extremely knowledgeable and honest.. I highly recommend this family owned business.

Bought a 79 jimmy from the car guys, supposed to be rust free from California. California yes rust…read morefree nooooo. Covered rust , jack job . I have it apart now restoring it. No way it was worth the money and no way they didn't know. A different who puts a raised embem on a perfectly good dash .

AMAZING service on my vehicle!…read more Vanessa helped with service of my hyundai and got me in right away. she was so kind and helpful and communicated with me about what would be done. It was an emergency situation that was taken care of right away so I could head back to Nantucket. Best customer service I've had in a long time!

if car maintenance can be a pleasurable experience, then this place is that. from the service reps…read moreand their friendly greeting (they are the face of the service end of the business, so that's important) to the other employees you might come across, it's good vibes. The mechanics are professional, competent and on time for your appointments. i was there for two recalls on my Santa Fe (love the car), in on time, offered snacks, and Vanessa is a delightful rep to interact with, informative and knowledgeable. everything was great as usual.

Great truck-buying experience with Alex at the Car Store Cape Cod…read more I purchased an '05 Toyota Tacoma that is rock solid, runs great, and has a solid body and frame even with 130k miles. The price was very competitive for the year and mileage, and Alex & crew handled all the RMV processes in prep for me to take delivery. Side note, they also recommended some excellent food and banking locations nearby! They had several other tempting trucks on site at the time, but I had my heart set on the Tacoma since I'd owned one back in

I purchased a 2018 Ford F150 a week or so ago. I needed a truck right away as the chassis of my…read moretruck was beyond repair. I was hesitant to go to a small dealership, but I liked the F150 when driving by and thought I would stop and see how things went. Alex and Carlos were fantastic - friendly, helpful, professional and efficient. The truck was in beautiful condition inside and out and the price was very fair. I had a question about the alignment and Carlos immediately had it checked by a tire shop. The truck was ready to go the next day with all the registry paperwork done for me. It was a great experience from start to finish. The truck is driving well and I am so pleased with the truck and my experience with Alex, Carlos and The Car Store on Bearses Way!

I had a problem with my new wrangler and Marc made my service experience very easy and stress free…read more It did take 3 days to get my Jeep back because of parts but I was informed the whole time and was put in another Jeep while mine was being fixed

The service department has terrible customer service. Poor communication. They wont respond to your…read morequestions. I was only in for an oil change, tire rotation, and inspection, which was all covered under the jeep wave membership. I'm not convinced a full inspection was actually done. I got a 6 second video of my tires. That's it. Don't even bother complaining to the service manager, because you'll get ignored. And don't expect a complimentary car wash either. Overall, not impressed. Go elsewhere.