WORST CAR BUYING EXPERIENCE EVER! Almost a year later and I'm STILL shedding tears over the lemon…read morethey took me for 9K for! Fuel pump went bad, catalytic converter went bad TWICE, brake lines went, fuel lines ruptured, engine has coolant and oil mixing and by their own sales ladies admission the car they had me pay 9K for is only worth 2K!!! Save your money, save your headache, RUN from this place!

All very nice guys there, but when I took the vehicle I was considering to my mechanic I was…read morestrongly warned away because the car was a mess. Apparently as soon as the mechanic got it up on the lift, he could tell it had all sorts of problems. There is major rust damage to the underside of the car that had been painted over and filled up with Bondo. The gas tank would have to be replaced. It also needs a new clutch. The check engine light was off when we picked up the car but after driving it to the garage, it was on. My mechanic said he couldn't believe a dealership was trying to sell a car in this condition. It would have been a very fair deal per Kelly Blue book prices if the car was in good condition, but as it was they were listing what my mechanic said was a $500-1000 junker car for $4.5K. Not sure how the price negotiation would have gone if I'd tried since I took the mechanic's advice to get as far from a car like that as possible. When I brought the car back, they said they didn't know about any of these issues and acted very surprised. So either they were trying to swindle us or they don't check out the condition of the cars they sell. I've see other reviews that have had good experiences buying at Auto Cape, but also quite a few mentioning the same kind of situation I was in. So just make sure a mechanic you trust looks over anything from them.

This location charges four dollars at the ATM which I've never heard of in my life. One of the…read moreATMs isn't working. It's just really not a very nice location.

Always answer my questions and are very helpful I can call…read moreat any time and I get an agent Jackie S

If this is a dream, please don't wake me up. I have just concluded a GREAT car buying experience…read more(as of yesterday)! I worked with Bob Donovan, who was fun to spend time with, who was very informative about the Audis I was interested in, who was very responsive to every question and concern I voiced, and who treated me with great respect. AND, I got a car that I love (an Audi A4 that was used as a loaner car for a few months), at an excellent price (I consulted a car broker prior to buying this car, and he said he wouldn't be able to improve on the price of a similarly equipped car), and it was the easiest car purchase I have ever made. Bob Donovan told me at the outset that Audi Cape Cod does not sell cars "the old way", where you engage in an adversarial, grinding negotiation process. They will give their best price right out front, and will freely disclose any dealer incentives or customer rebates (like a marketing bonus on certain models) that they are scheduled to receive from the manufacturer at the time you buy (and a price that he gave me on a new A3 proved that this was how they operated). It used to be that these kickbacks would often end up in the dealer's pocket unless you happened to find out about them by consulting Consumer Reports, or you had two dealerships vying for your business. That was a nice surprise, and helped me make a more informed decision about which model was a good value for me. Still, I was suspicious, because nearly every car dealer I have ever worked with has tried to lull me into complacency, and then they proceeded to manipulate and confuse and overwhelm in order to squeeze more money out of my wallet. SO, I did all the research I usually do, and remained on guard until I drove off the lot yesterday. The only challenging element to the whole purchase process was meeting with the business manager, who did the usual thing to discuss/sell extended service plans and various coatings; but even that was a pretty low pressure affair...akin to the way car rental agencies try to scare you into buying their insurance. And the business manager was very courteous and friendly...she was just doing her job, and I imagine some people want to buy those products. It took me nearly 3 weeks to do all my research (looking at other Audi dealerships, considering other luxury cars that weren't nearly as interesting to me in hopes of getting a "better value", talking with an auto broker) to come to trust Bob and let myself buy the Audi that was so appealing when I first saw it...so I probably made it harder on myself than it had to be. But old habits (especially habits developed over many car buying experiences) die hard. I could say a lot more about Audi Cape Cod...all of it positive. But I think I have already touched on the important points: if you like the Audi lineup of cars or if there is a specific Audi that you are kind of interested in, give Bob Donovan a call, and let him help you find the car that offers the features you want (if one is available), at an excellent price. And then relax and enjoy. You can just fall in love with a car, and not worry that your attraction will work against you when it is time to write your check.

To the service team/customer service manager: your team could use some basic customer service…read moretraining and maybe a hug. Everyone seemed unhappy and disengaged. The customer service in the service department was disappointing. I was approached at my car without even a smile or hello from Karen, and no one acknowledged me in the waiting room. The work on the car itself was completed fine, but after spending $700, I was surprised the car wasn't even cleaned upon return. Additionally, no one asked me to approve the items I had listed or the associated fees ahead of time, which was frustrating and unexpected. When bringing a vehicle to a luxury dealership, I expect at least the basics of luxury-level service and professionalism.

This bank sucks. I've had several problems with them this year. It always seems to be a "computer"…read moreproblem. This last time I had to wipe out my cookies because of their latest "Upgrade". If they had more competent people working for their IT dept. they wouldn't have these issues. I'm looking for a new credit union for my future banking. Stay far away.

We were loyal customers for many years. Then, we had shocking experiences with nasty tellers in…read moreboth the Hyannis and Yarmouth Port branches. Good riddance to bad rubbish! We took all our accounts elsewhere.

I have seen the poor reviews and feel I must say something. The folks at the Wellfleet branch are…read morecourteous, helpful and friendly. I certainly recommend CC5 for your banking needs.

Unfortunately i have my mortgage with this terrible bank!…read moreWalked in today and needed to talk to manager about my mortgage so i was topd to wait. Two seconds later this woman comes flying out of her office, (on a broom) and yells at me that it is going to be at least 20 minutes so you might want to try some other time!!! Taking my 900,000$ mortgage elsewhere bitch!

Very rude and deceptive loan department. Inaccurate information and a charge having nothing to do…read morewith my actual loan caused my credit score to go way down. I would not advise using this bank. Some employees that work there are very smug and when you are nice, they still remain smug and rude. I found that some of them also enjoy retaliation when they have an opportunity. I suspect they must be miserable to begin with.

I wish I could give this bank a zero. I've been a loyal customer of First Citizens FCU for almost…read moretwo decades, but unfortunately, they haven't improved their customer service.

They got rid of all the ATM's around town. Only place now is that brand new fancy bank way out of…read morethe way. So inconvenient. Looking into other banks with better service.

Never in my life did I have to show an ID to make a cash deposit. I work for a company that has a…read morecorporate account. The only thing I can do with the account is deposit money. This branch makes mistakes on deposits and I never know if it ever gets rectified. I made a deposit a few weeks ago, Dollars and change in cash and a check. When I got the deposit slip back the cashier put in the wrong total amount. When I tried to get it fixed, they said they couldn't do it, the back office would do that. And of course I couldn't speak to them. Went to make a cash deposit today, was told I need an ID to make a cash deposit. That is the most ridiculous thing I've ever heard. They open at 10am I open at 8 they close at 4 so do I so I depend on someone to make that deposit for me. I wish we could just change banks. This one is awful.

Excellent experience. We needed some documents notarized and received a quick reply to our request…read more Pleasant, organized, and quick to respond! Thank you!!!

Stephen was extremely helpful in switching my home, auto, and umbrella to a new insurance company…read more He got us a fantastic rate that was way cheaper than what we were paying previously. He did all of the leg work with setting up the new insurance and cancelling the old one. He asked the right questions to get the rate as low as possible and told us what are good options vs costly less utilized ones. Super responsive via email, even writing to us on a Holiday. Made it so easy. Can't say enough positive things about the experience.