We were loyal customers for many years. Then, we had shocking experiences with nasty tellers in…read moreboth the Hyannis and Yarmouth Port branches. Good riddance to bad rubbish! We took all our accounts elsewhere.

This bank sucks. I've had several problems with them this year. It always seems to be a "computer"…read moreproblem. This last time I had to wipe out my cookies because of their latest "Upgrade". If they had more competent people working for their IT dept. they wouldn't have these issues. I'm looking for a new credit union for my future banking. Stay far away.

Very rude and deceptive loan department. Inaccurate information and a charge having nothing to do…read morewith my actual loan caused my credit score to go way down. I would not advise using this bank. Some employees that work there are very smug and when you are nice, they still remain smug and rude. I found that some of them also enjoy retaliation when they have an opportunity. I suspect they must be miserable to begin with.

I wish I could give this bank a zero. I've been a loyal customer of First Citizens FCU for almost…read moretwo decades, but unfortunately, they haven't improved their customer service.

This location charges four dollars at the ATM which I've never heard of in my life. One of the…read moreATMs isn't working. It's just really not a very nice location.

Always answer my questions and are very helpful I can call…read moreat any time and I get an agent Jackie S

They got rid of all the ATM's around town. Only place now is that brand new fancy bank way out of…read morethe way. So inconvenient. Looking into other banks with better service.

Never in my life did I have to show an ID to make a cash deposit. I work for a company that has a…read morecorporate account. The only thing I can do with the account is deposit money. This branch makes mistakes on deposits and I never know if it ever gets rectified. I made a deposit a few weeks ago, Dollars and change in cash and a check. When I got the deposit slip back the cashier put in the wrong total amount. When I tried to get it fixed, they said they couldn't do it, the back office would do that. And of course I couldn't speak to them. Went to make a cash deposit today, was told I need an ID to make a cash deposit. That is the most ridiculous thing I've ever heard. They open at 10am I open at 8 they close at 4 so do I so I depend on someone to make that deposit for me. I wish we could just change banks. This one is awful.

Disappointing. I…read morehave had a mortgage through them since 2017. They were great to work with then, but when I contacted them recently to speak about a refinance, they routed me to John Wells. It took him 10 days to connect with me only to tell me that their current rate of 3.3 is only a bit lower than my current mortgage rate. He explained that it is because they are so busy that they are trying to discourage more people from refinancing; they want to keep their customer level low in order to focus on good customer service. Then he said I should be talking to my original loan officer about it (though I was given his name to contact by the bank). The whole experience wasted my time and made me feel unwanted. It's ironic that they've increased their rates to provide better customer service. How about you just focus on retaining the customers you have? Wouldn't that be an idea?? I will be transferring my loan elsewhere and will never come back here for any of my banking needs.

So many quality people work there as tellers but a real turd in the punch bowl was "too busy" to…read morehelp set up an account with no other customer in the building on a very quiet Saturday. Did offer to "schedule an appointment during the week" that fit his schedule. As I sit writing a review, still no one else has entered the building 10 minutes later. There's a lot of banking options in the mid Cape looks like I'll be checking out Cape Cod Coop.