I have used Rockland Trust now for over 10 years and I can say that they never disappoint…read more The staff is always friendly, helpful and professional. They have a wide variety of services that I use and I'm thoroughly pleased. I definitely would recommend them as a banking partner!

It has been a while since I have had the pleasure of stopping in at this particular Rockland Trust…read morelocation, but I have to say that Rockland Trust is one of the best banks I have been associated with in the past. The staff in all their locations, but particular this location are incredible. They know the majority of their customers by name and also show interest in their clients lives. The staff here is also very efficient which is nice when you are in a rush, but they are also willing to have conversations when things are slow. Every time I cone into this bank I leave feeling good because this is definitely a community bank that cares for their customers!

This has to be the worse bank I've ever dealt with. Every time they perform an "upgrade" (a better…read morename is down grade) they always make things worse than before. Now they did a "downgrade" over the weekend and today they send an email saying all is OK. Not. I can't even access the accounts (it is blank) to pay any of my bills. Do not even try dealing with them. I'll choose a credit union from now on.

Yesterday I needed to have an application notarized, so I decided to call this bank to see if they…read morewould be able to do it for me. From the moment I called, the staff here blew me away with how polite they were. I ended up dropping in around lunch time and once again was warmly greeted by the bank teller who quickly supported me with notarizing the documents I had. The icing on the cake was that they offered their notarization services for free which was a pleasant surprise! In the end, I enjoyed the service and convenience of this bank and I'm looking forward to the possibility of making them my primary bank on Cape.

Difficult to talk to an actual human. I called and was stuck in a continuous loop every time I…read moreattempted to talk to someone about my account because I had a question about my accounts maturity date. When I drove to the branch with questions apparently the only person who could assist me wasn't working. To me that's not acceptable

The friendliest, knowledgeable,most helpful banking staff out there. Mashpee Branch is the Bestread more

I've been banking at Santander in Mashpee for years. Although Santander is not a very good bank…read more(poor interest rates, sparse services) the excellent staff there made the experience worthwhile. But back in 2024 there was a changing of the guard. What had been excellent staff was replaced with indifferent rude children trying to do an adult job. Rudeness and indifference is their currency. This past Thursday Santander's online bill pay went down. I called the Mashpee branch to see what the problem was. The rude Santander employee told me there was nothing wrong. Strange that it wouldn't work for me. When I asked who I could contact about it she told me to call the number on the back of the Santander card and hung up. Rude. Indifferent. I called that number....and what a mistake that was. as Santander customer service is in the Third World. As the limited English skills of the CSR made this a pointless call I hung up after a few minutes of wasted time. I then called the Sandwich Santander branch to see what the problem was (twice I'd been told there was no problem, once in broken English!). The polite Santander employee there told me that there had been problems all day. Strange that they knew about it but Mashpee didn't. Or was it just that Mashpee didn't care about the consequences for their customers. I'd say the latter. Five days later on Monday the Santander online banking is even worse. Santander is an awful bank that offers very little to it's customers, and when there are serious problems they deny them at the Mashpee branch. Before the rude trolls replaced the bankers at the Mashpee Santander I was willing to overlook Santander's many negatives. Now that a rude childish staff has taken over the Mashpee Santander I am seeking a new bank......quickly. I have bills to pay and can't do so through Santander. And expecting anything approaching help or guidance from the Mashpee Santander is like asking a belligerent drunk for directions. You might get an answer, but it will never be a credible one. Avoid Santander as there are many other banks out there that are reputable. Santander is a failing bank, both in Europe and in North America. But if you must bank with Santander avoid the Mashpee branch at all costs. All you will find there is rudeness, indifference and apathy. If it were possible to give trolls at the Mashpee Santander zero stars I would have, as that is exactly what they have earned.

Absolutely incredible that a bank turns away a customer. The manager of this branch is incredibly…read morelazy. She always is too busy to help with opening an account or servicing an existing account. This has happened three times.

i had a charge on my card I wanted to dispute so I called the customer assistance for them to…read moretotally screw me over. the First Lady I talked to on the phone told me the charge was no longer pending and had gone through so I was would need to block it. she did not tell me I would be unable to use my card for 10 days, I had to have it mailed to me because I am no longer living on the cape and i made it clear I could not go into a branch. she only told me that I would not be able to use my card at all till after she had canceled my card which can't be reversed. when I voiced that she had not made that clear and that I needed my card to get to work she told me to "borrow money" which still does fix my issue since you need a card to use Uber. she was also completely incredulous when I told her that I could not go into a branch because she had already canceled my card so I would be unable to buy a bus ticket to go to a branch. she was incredibly rude throughout the interaction which only made the whole ordeal even more upsetting. I also asked if there was someone else I could talk to and she told me there was no one, which I still do not believe. she was incredibly dismissive and seemed like she just wanted to get off the phone as soon as possible, and was honestly out of touch. I called back the next day because I was told they could not dispute the charge. I was told the charge had never gone through and had been reversed, making canceling my card completely unneeded. this was the third lady I had talked to and she was super nice and apologetic. I still have no idea how I will get to work in the mean time, and I am so happy I do not have anything else I would desperately need the card for. I was already considering switching banks because I had issues with cape cod five before over other things, but this completely solidified it. I am a broke college student who is only surrounded by broke college students who I can't just borrow from as the employee suggested.

Borrowers beware. I received a telephone message that the bank needed information regarding a loan…read moreI had applied for. They left only first names and the general call back number. I had not applied for a loan and feared fraud. I called their general number and finally got through to someone after hours that they were calling the wrong person. Next day I received two more calls asking for information. This time they identified that they were calling from a Yarmouth branch but only left first names to reply to and only left the general number again - not a number where you could call and get an actual person. Very concerned about fraud, I called the only branch that I had a direct number for and requested to speak with the fraud department. I'm thinking that someone is trying to apply for a loan with my identity. Finally I received a call back that someone with my same first and last name - but NOT my middle initial, social security number, or phone number or email - had applied for a loan. Whoopsie they made a mistake and 'that's why we haven't gotten the information we needed.' Well, it is all about them isn't it!? Seriously what kind of information are they asking for on a loan application and why aren't they checking it? If it's that loose, beware of your identity and go to another institution.

Good bank simply put. Friendly staff very personable. They learn you by name after a while. I like…read morethe hours of the branch and convenience of it. My only gripe would be the atm machine is out of service too much for my liking forcing me to make the trip inside.

Cyrlic signature makes these ppl uncomfortable.... Had a English written document with Cyrillic…read morealpahabet and notary refused to notorazie it even if I brought real id , passport and have bank account in this bank with SAME SIGNATURE just because she didnt like signature or me which is completely against the LAW ..... hope you guys get closed sooner than later.... See you at court.

I just moved to the area and went the Cooperative bank on Cotuit Rd. I asked for a check register…read moreand if they could give two one hundred dollar bills for ten twenties. I was asked if I was a customer? I said no. The teller told me could not help me , it is their policy. I am looking for a bank in the area to transfer my money, so the Cooperative won't get money. Fernando Aleman

Love this bank, have been with them for seven years and never a complaint. I love that it's local…read moreunlike the big banks that are head quartered in other countries. Banks that suck are banks like BOA, TD North and citizens bank that charge fees to cash checks, they try to get you to open an account there, nope not me. Love my locals.

My bank since 1970 The best…read moreI have never had a problem that was not addressed right when I called or went into one of the branches Love the interest rank I am getting now on my cd Jackie S

Place is absolutely terrible. One guy T the counter who is nice a 6 ladies eating lunch in their…read moreoffices during the 12 lunch hour. Then a lady came out and started an argument with me and got all defensive.

Shout Out to Kaelyn Hooper!! Long story short, I was scammed…read moreand she talked me out off a breakdown!! Truly a Professional Banker! Thx Again Susan M

This Rockland Trust branch has to one of the best branches in their network. The staff members here…read moreare incredible and they always remember me even though I haven't been a regular customer in many years. The staff here is like extended family. The services through this banking system are incredible and I continue to have an account here even though I am no longer local.