Great assistant managers who helped me with many issues in one sitting. Especially Brittany. Very…read moreinformative and very accommodating. Plus a notary for paperwork that I needed notarized. Just a pleasure doing business with her and with everyone else at this bank. I just don't know all their names or positions ‍. Thank you CC5 for years of great service. Especially this branch and I can walk to Ring Brothers and get a juice too.

I'd give no stars if it were possible. Completely understaffed and the manager could care less if…read morethe line was out the door, she's too busy acting like she's busy. Complete joke.

This branch is the best. Always greeted with a friendly attitude and smile. To the reviewers below,…read morehave you ever gone to a bank before? A check that's scribbled on and crossed out so you want tellers at a bank, that you don't even use, to call your landlord on your behalf? Bizarre!

Customers of many years; recent horrible experiences at Hyannis and Yarmouth Port branches…read moreincluding being screamed at over the phone for no good reason led us to take ALL our accounts elsewhere.

Disappointing. I…read morehave had a mortgage through them since 2017. They were great to work with then, but when I contacted them recently to speak about a refinance, they routed me to John Wells. It took him 10 days to connect with me only to tell me that their current rate of 3.3 is only a bit lower than my current mortgage rate. He explained that it is because they are so busy that they are trying to discourage more people from refinancing; they want to keep their customer level low in order to focus on good customer service. Then he said I should be talking to my original loan officer about it (though I was given his name to contact by the bank). The whole experience wasted my time and made me feel unwanted. It's ironic that they've increased their rates to provide better customer service. How about you just focus on retaining the customers you have? Wouldn't that be an idea?? I will be transferring my loan elsewhere and will never come back here for any of my banking needs.

So many quality people work there as tellers but a real turd in the punch bowl was "too busy" to…read morehelp set up an account with no other customer in the building on a very quiet Saturday. Did offer to "schedule an appointment during the week" that fit his schedule. As I sit writing a review, still no one else has entered the building 10 minutes later. There's a lot of banking options in the mid Cape looks like I'll be checking out Cape Cod Coop.

Very rude and deceptive loan department. Inaccurate information and a charge having nothing to do…read morewith my actual loan caused my credit score to go way down. I would not advise using this bank. Some employees that work there are very smug and when you are nice, they still remain smug and rude. I found that some of them also enjoy retaliation when they have an opportunity. I suspect they must be miserable to begin with.

I wish I could give this bank a zero. I've been a loyal customer of First Citizens FCU for almost…read moretwo decades, but unfortunately, they haven't improved their customer service.