We were loyal customers for many years. Then, we had shocking experiences with nasty tellers in…read moreboth the Hyannis and Yarmouth Port branches. Good riddance to bad rubbish! We took all our accounts elsewhere.

This bank sucks. I've had several problems with them this year. It always seems to be a "computer"…read moreproblem. This last time I had to wipe out my cookies because of their latest "Upgrade". If they had more competent people working for their IT dept. they wouldn't have these issues. I'm looking for a new credit union for my future banking. Stay far away.

I just refinanced my home loan with Lori DeSouza at Fairway Mortgage and I couldn't be happier!…read moreDuring these crazy times ,Lori was a true professional. She is articulate, engaging and most of all she ALWAYS made herself available with any question I had. Lori is a crackerjack at what she does. I would highly recommend Lori for all your home loan needs. Paul Sandwich MA

From the owner: Jeff Kobold is a Senior Loan Officer at CrossCountry Mortgage, LLC. Jeff has been helping people…read morerealize their dream of owning a home since 2001. He is well-versed in a full range of loan types, and he specializes in FHA, VA and USDA loans, as well as mortgages for second homes. NMLS #423207.

Can't say enough about the people at Cape Cod 5. They got us a home equity loan and Mass save heat…read moreloan in a matter of days which was crucial since we had no heat in half our home. The staff and everyone we worked with was fantastic.

Very rude and deceptive loan department. Inaccurate information and a charge having nothing to do…read morewith my actual loan caused my credit score to go way down. I would not advise using this bank. Some employees that work there are very smug and when you are nice, they still remain smug and rude. I found that some of them also enjoy retaliation when they have an opportunity. I suspect they must be miserable to begin with.

I wish I could give this bank a zero. I've been a loyal customer of First Citizens FCU for almost…read moretwo decades, but unfortunately, they haven't improved their customer service.