This has to be the worse bank I've ever dealt with. Every time they perform an "upgrade" (a better…read morename is down grade) they always make things worse than before. Now they did a "downgrade" over the weekend and today they send an email saying all is OK. Not. I can't even access the accounts (it is blank) to pay any of my bills. Do not even try dealing with them. I'll choose a credit union from now on.

Yesterday I needed to have an application notarized, so I decided to call this bank to see if they…read morewould be able to do it for me. From the moment I called, the staff here blew me away with how polite they were. I ended up dropping in around lunch time and once again was warmly greeted by the bank teller who quickly supported me with notarizing the documents I had. The icing on the cake was that they offered their notarization services for free which was a pleasant surprise! In the end, I enjoyed the service and convenience of this bank and I'm looking forward to the possibility of making them my primary bank on Cape.

This is a Fantastic Bank! After being spoiled by the excellent customer service and speed at…read moreRockland Trust I find doing business with all other banks painful. I highly recommend this branch.

Dylan Derby and Meghan Burchill are awesome they are so sweet they took care of me immediately to…read morereplace my debit card 10 min before closing, they didn't charge me and they listened to all my problems like they were friends they have a great sense of humor and personality. Usually when I go to a bank I don't even get eye contact and the bank tellers look at you as if you just asked them to do your taxes or to borrow THEIR money. They dislike it when there's more than one person in line and God forbid if you need to make more than one transaction you're really putting them out so when I find tellers like Megan and Dylan I appreciate them!!

Worst experience at a bank ever. Citizens recently took $900.00 out of my account with no warning,…read moreno call, no email. Then they started sending payments back from my online banking, AND charged me to return them because my account was in the negative. At the branch no one could help and on the phone they told me they took the money back because my check was blurry. A check I deposited 3 weeks ago! I asked, "What do I do with a negative balance until then?" The man on the phone at Citizens had no answer. I asked, "Why didn't anyone warm me that you were taking money from my account?" Again, no answer. Closing my account. Very very bad business.

i get checks from a person that has an account at citizens , i dont have an account at citizens …read more Everytime i cash a check at citizens i get the third degree about opening an account , i politly say no but they keep on pushing it , then they have the audacityto ask what bank i do use and i say that is private info . lately when i go in ( and i use several different branches) it seems that if you dont have an account you get payed in 10's and 20's rather than big bills , another ploy to have you open an account ! What they dont seem to understand is i would never open an account at a bank that is going to ask a lot of questions or inconvenience a person i write a check to and pressur them to open an account . Not all but most of the branches behave this way and if they want my business that has to change .

I've been a customer here most of my life. Have never had any problems…read more I went in to make a transaction today, and as usual, the tellers were very friendly. I did inquire as to whether Eastern has any incentive programs for referring new customers (which some banks do) -Unfortunately, they do not... Even one of the tellers commented, "We really should!"

My mortgage was trasferred to Eastern Bank several months ago, Communication was poor - no guidance…read moreon where to send payments, escrow management, etc. I still cannot log into my account due to unspecified "problems on their end". Nearest branch is 25 miles away.