Worst experience at a bank ever. Citizens recently took $900.00 out of my account with no warning, no call, no email. Then they started sending payments back from my online banking, AND charged me to return them because my account was in the negative. At the branch no one could help and on the phone they told me they took the money back because my check was blurry. A check I deposited 3 weeks ago! I asked, "What do I do with a negative balance until then?" The man on the phone at Citizens had no answer. I asked, "Why didn't anyone warm me that you were taking money from my account?" Again, no answer. Closing my account. Very very bad business. read more