My husband and I recently had a great experience at NBCU. I chose this credit union because my…read morefather, who recently passed, was a member for over forty years. During our visit to NBCU, I needed a bank check for the funeral expenses, but I was extremely upset. The emotional weight of the moment made it difficult for me to focus on the task at hand. My husband and I were still processing the recent loss of my father, and the experience at the credit union brought back memories of his long-standing relationship with NBCU. Despite my distress, Karrie-Ann Soto was patient and understanding, which helped me manage my emotions and complete the transaction. She was very understanding, offering sincere condolences for my recent loss. She made the process smooth and comfortable. Nearly two weeks after our initial visit, my husband and I returned to NBCU and met with Sweta Patel, a member service representative. I had previously interacted with Sweta months before, during a visit with my father. At that time, my father was struggling to comprehend a particular situation, and Sweta demonstrated remarkable patience, guiding him through the process with exceptional care. Sweta's dedication and attention to detail were instrumental in our decision to open an account at NBCU. She took ample time to ensure that both my husband and I fully understood the many options available to us. Her careful explanations and thoughtful approach made us feel confident and comfortable throughout the process. Reflecting on both visits, my husband and I are extremely satisfied with our decision to join NBCU. The compassionate service we received from both Karrie-Ann Soto and Sweta Patel reassured us that we made the right choice. Their professionalism, patience, and genuine care made a difficult time much easier for us. We truly feel that NBCU prioritizes its members and goes above and beyond to support them, and we are grateful to be part of this credit union.

It is sad when a personal bank becomes an impersonal one. For 40 years I did business with NBCU,…read morethe people that started it knew my family and we were afforded a personal service now it is not that way, it is really like any other bank that stands out in noway.

I have a HELOC account with Santander. I sent my boyfriend to make a Principal Only payment on…read moreJanuary 19th. Due to misreading the screen, the teller made the Feb. 2018 payment instead. It took until Jan. 22, 2018 to correct this error since the 2/9/18 payment hadn't even been mailed yet. The next week, on the 24th I received extra money in my paycheck so I decided to make another payment on the Principal balance. Yep, you guessed it...same branch(Kempton Street), same mistake. Tellers and customer service staff can't fix it and here we are on the 30th of January, 2018 and it's still not fixed. Staff not trained, no one uses common sense. Mistake not my fault except maybe I shouldn't have trusted them to do the job properly.

I opened a business banking account with Santander based on friend's reviews and experiences. I…read morehave to say, I have not been disappointed. From the moment I entered the branch, I was greeted with a warm 'Hello' and was offered quick and friendly service. All of the services were explained to me and I was never made to feel bad for asking questions or searching for more explanations. I do wish Santander had a better mobile experience for their business customers as it is near impossible to check my account balance online and there is no app for business customers that I am aware of.

Great service great staff! Modern banks will have you waiting in line because they can't figure out…read morea new system. St. Anne's keeps it simple while still being prompt with my money! Highly recommended!

As soon as I can stop my direct deposit and other automated transactions, I will close all my…read moreaccounts at St. Anne's. The bank policies are ridiculous. Can't have an account in the name of a trust. Would not deposit a check that was made out to my wife and signed over to me. the check is from a huge company both of us were there and enough money in the account to cover the check. but it's what they call a 3rd party so nope. Ok every other bank in the city will do these things. but they have their policies! I will bank elsewhere and recommend other people do as well.

HORRIBLE!! HORRIBLE HORRIBLE . They had my business classified incorrectly. Subsequently stopped…read moreservicing my account 35 days prior to when they sent a notification that they were going to stop servicing. Spoke to a banker who was jolly and happy and offered no apology for their incompetence. Multiple payments were declined due to their ignorance.

Don't waste you're time going in here. The people I've dealt are always clueless about their job…read more Apart from trying to get my mail sent to the correct address for 4 years on the phone and in person, I tried to close out all my accounts and get my money to switch to a different bank. She closed the accounts and put her coat on to go home without giving me my money I had in 2 accounts. I come back from vacation to find out that one was never closed. Now she says I have to call a 1800 number to get it all resolved after clicking on the computer for 25 minutes of my life. Went to the Santander on Rockdale it was like night and day. Didn't need a 1800 number.

I would definitely recommend the branch in the Stop and Shop for convenience, but also for the…read moreprofessionalism as a whole here. Unfortunately Citizens bank in general has given me nothing but headaches, but that is not this branch's fault specifically.

Been with this Credit Union over 40 years and no regrets! Friendly service and are eager to help…read morewith any banking issues!

RUN FAR AWAY FROM THIS BANK! IT IS NOT SECURE!! DO NOT EVER, EVER, OPEN an ACCOUNT W/ this BANK!!…read moreLook how many ONE STARS they have in their reviews!! Today, my man, Ryan's, money was FRAUDULENTLY STOLEN from his account - HIS WHOLE PAYCHECK! He was never notified, by phone, or ANYTHING, of unusual activity (although they LIED and said they did!) Now, instead of the SUPERVISOR from the fraud dept. giving him back HIS MONEY (like they CAN'T AFFORD IT ?!) pending an investigation, they told him it'll take about 10 days! TEN DAYS!!! We have to WAIT for them to finish their investigation. Now, we have to inconveniently pull funds from elsewhere (which isn't much) for Memorial Day weekend. This bank DOESN'T CARE about its customers! When this happened to me, my bank (St. Anne's Credit Union) IMMEDIATELY reversed the fraudulent charges, froze my card, and issued a new one. Their investigation found FRAUD, obviously! If First Citizen's Bank calls Ryan back TODAY (5/23/25 - they know who he is) once they see this review, I PROMISE I'll will update it. However, if this review is still here after this date, RUN FAR AWAY FROM THIS BANK!!! THEY'RE NOT SECURE!!!! ZERO STARS! NEGATIVE 20 STARS! -