HORRIBLE! I was recommended this place because they worked on Audis!
I had a check engine light on and occasionally my car would die and not restart! Code said I had a fuel pressure issue. They charged me $100 to plug in a code reader that AutoZone did for free! And they told me the same thing these guys did! Autobahn said I need a steering angle sensor but I could live without it since it was so expensive to replace! They said they tested the fuel pressure and it was fine! If it's fine, then why is the code still coming up that there's something wrong? After picking up my car and driving away, I noticed my cruise control wasn't working! I called and they said bring it back and we'll check it out! When I got there the owner looked obviously annoyed! He said he couldn't get to it right away because he had lots of other cars ahead of me! I told him it was working fine when I came in because I had used it on the highway and now it wasn't working so I'd appreciate it if he'd look at it and not make me wait until he'd finished all the other cars. I left the car parked in front of his office! When I got back three hours later the car was in the exact same spot. Hadn't been moved an inch. He said we checked out the car and we can't find anything wrong! Seriously? I said you inspected the steering column and now my cruise control won't work! Coincidence?
He gave me attitude. I got upset and asked for my money back, we had words and he told me to get the fuck out of his office! The technician heard is arguing and came out to talk with me!
He spent 20 minutes reinspecting the check engine light with a scanner and said you have a cruise control fault! I asked if the fault was there before and he said, "I don't know, I never checked that!" What the hell did I pay for then??? When I ask for the check engine light to be diagnosed, you'd think they'd do a proper job and go through all 18 subsystems of the check engine light with the scan tool! When a check engine light comes on its bit just for the engine! It could be anything on the car from mechanical to electrical. All the tech was told to do was check the fuel pressure and the traction control light that was on! I went to this repair shop because they specialized in German cars! I still had the fuel issue after I left! When the car is under normal operating temperatures and I turn off the engine the car will not restart until the motor has cooled off for about 20-30 minutes! I subsequently found after going to the dealer, which o hate doing, that the fuel pump inside the tank was going bad! But this guys said hey, it's fine! The cat left me stranded on the drive back to Chicago!
I've never been treated by a repair shop like this a-hole treated me! They checked the steering angle sensor located "IN" the steering column and then my cruise control wouldn't work! If my right rear tire had fallen off afterword I would have said ok, not related at all. But to be so rude and adamant they had done nothing wrong and not even recheck or even look at the car when I brought it back was unbelievable. The technician was pretty cool! When I asked for my money back, he offered me a free oil change! I told him I appreciated that but I wanted nothing more to do with the owner ever again! I don't think refunding my $100 was a kit to ask for when all they did was plug in a scan tool and read a few codes! And not even do a complete job of that!
Stay away from this place! They are NOT German car specialists! The recognition, though nice and trying to help, was not a German car specialist of any kind whatsoever! I did they same thing with a $50 code reader! I want to these guys for their "expertise" in diagnosing what these specific codes meant! read more