Had the battery in my 2019 Honda CRV replaced today by Carroll. He was fast, effective, and…read moreconsiderate of the warranty on it to make sure I got any money back if I was owed any from the old battery from Midas. He helped me understand the various things he was doing and was overall an excellent representative of customer service at Advance Auto Parts. Will be coming back!

You know sometimes we get exceptional service so many times that we take it for granted. Becomes…read morethe norm, you might say. A business model you could infer. But on the evening of March 22, 2025 I was the recipient of exceptional, very exceptional service. Lazy Saturday it was until my teenager made the distress call- car not starting. Drove to her location and jump started her car then drove straight to Advanced Auto - short pump. Exceptional patient understanding service is what I received as I explained the situation. Team member was responsive enough to provide me with a much better battery than the.one.in.the vehicle. And the AA team was just beginning. I was in for a real treat when Mr Carroll wheeled out his tool cart and got to the new battery installation. I have been on several ends of auto personnel treatment- mostly different when i am with a 2024 year vehicle than with an older vehicle. As a matter of fact, in another automobile workshop I was told, boldfaced and all, that nothing could be done for my older vehicle. A statement I would file away as I, carefully, stayed clear of that shop - with the newer vehicles and same older vehicle they'd written off. 7years after that remark, the vehicle is still running okay. So Mr Carroll installed this battery meticulously. Not just dumping it in but carefully tightening the terminals, ensuring snug fitting, applying anti-corrosives and yes wait for it...ensuring that there was no red battery light on the dashboard after installation. Thank you team AA short pump. Thank you for being consumate professionals. This evening, by your unplanned actions, I have passed the AA baton to my teenage daughter. You have a new customer.

Incredibly helpful! My husband and I were traveling through when a headlight went out. We arrived…read moreat NAPA right at closing time. The store manager, Malcolm helped us diagnose if it was the fuse or bulb, get the right parts, went out to our car to help change the light, and stayed late until we had fixed the problem. Because he went the extra mile we were able to get back on the road, and didn't have to spring for a hotel to wait for a store to open. This store rocks. Thanks guys!

I had a radiator hose that ripped and my car started smoking while I was in Short Pump, Va…read more Luckily, I was able to pull into a nearby parking lot. I was an hour and a half from home and I called a few local parts stores. The people at the Car Quest on West Broad Street in Short Pump came to my car, checked to see what parts were needed, went back to the store, and came back with the part. Alan (spelling?) went out of his way to help me, by putting the part on the car for me and explaining what he did and why. This was not something that the company normally does, to my knowledge, but it was so kind. It was myself and two other young ladies (daughter and granddaughter), we were in a though situation being so far from home, but Alan and the people of Car Quest really did a good deed and went out of their way to help! I offered to pay him for fixing it right there, but he refused to take any money and I was only charged for the part. I wish I could do something to show my appreciation to Alan, so I thought writing a review would be a good idea. Thank you Alan and the managers/workers at CarQuest in Short Pump. You good deed and it did not go unnoticed! I will certainly pass it on!

From the owner: Carquest Auto Parts at 11481 West Broad Street in Richmond is one of the nation's leading auto…read moreparts retailers stocking new and remanufactured automotive parts, maintenance items, and accessories such as batteries and oil filters for all makes and models. Visit your local store in Richmond, call us or go online to order and pickup in-store. Carquest is part of Advance Auto Parts, Inc., the largest automotive aftermarket parts supplier in the U.S. Save even more on your next visit by signing up for Speed Perks and receive discounts on the parts you need at participating stores.

What great service! We came here to get my daughter's wiper blades changed and we were treated…read morelike royalty. We purchased the Rain-X brand which are exceptional quality and leave a clear streak free windshield. They last a long time and are worth the extra few dollars! The service rep popped them on lickety split and refilled our fluids. We've also been here for batteries and other auto supplies. It's a well stocked shop, organized and has helpful, enthusiastic employees which is always a plus in my book! Way to go! Keep up the great customer service!! (Applause, applause!)

Bountiful selection but employees are the epitome of LAZY, especially the older gentleman. Did very…read morelittle to assist with my battery. Didn't know how to use the jumper box, and merely repeated back to me exactly what I told him was my issue. Just because you work in a car store, doesn't mean you're knowledgeable of cars. This guy really told me I wouldn't be able to get a jump to start my car because my starter was bad. Only for a friend of mine to come jump my vehicle. If you want real help find a snack shop or go to Auto Zone where they at least pretend to care.

The customer service here was awesome. I was able to talk with the associate on a real level enough…read moreto even crack a joke or two with them. Things like these are the reasons why i return to stores l.

First off this is NOT a review of a particular Auto-Zone store but rather the website and ordering…read moreso I sincerely apologize to the west broad st store. I had no where else to write what occurred today and this needs to be shared!! I am so very angry right now. Ordered a part (alternator) for our only vehicle from their site at 12:00 noon on 1/3/22 for next day delivery. Mind you, the item is housed per their website less than 15 miles away from us (in Mechanicsville). I placed a call to the customer service dept and was told the "hub" closed at 5pm yesterday due to weather. Was told the item now wouldn't be delivered until 1/5. I stated this is unacceptable. I ordered at 12 noon. If fed ex picks up at 9 pm central time, why wasn't the item put out by auto zone so it could be taken by fed ex for next day delivery as promised?? What'd I get?? Apologies. That's it. Well my son has COVID, high fever and this is our only vehicle. No way to get to the grocery store and I wouldn't want anyone to take me as I've been in the house with him. I depended on getting that item AS PROMISED. I even said it's less than 15 miles from me. Suggested perhaps they could deliver it to me as it's fairly close. You'd have thought I suggested they give me a million dollars. Smart ass supervisor. Advance, NAPA, or O'Reilly's will get my business from now on. I don't care if it's more expensive. No offers of any resolution. Nothing. Just a smart ass. What are apologies if I have nothing to eat in my home and my child is sick with a deadly virus???

I enjoy picking my own parts but to have them pull something big like an engine or transmission is…read moreworth it. I paid 100 bucks to have them rip it out of a ford and got the warranty in case it blows up (crossing my fingers it doesnt)

Yesterday with the heat index at 106 I ventured to the junkyard after speaking with Preston. I was…read moreimpressed with his knowledge base and how he knew exactly what I needed to fix my ac. When I arrived in the sweltering my part was waiting for me. Shout out to Preston and all the staff that helped me get my ac serviced. This is customer service at its best

Quality parts, great customer service, with fast delivery, @ very reasonable prices. This is what…read moreyou have been looking for.. ;)

I bought a part from them. Ray was very helpful. I was pleased with the condition the part was in…read more Will use again if need parts. Highly recommend this place

Two things I need to share first...I have high expectations when it comes to customer service and I…read moream a novice at buying custom wheels. So, I began my custom wheel purchasing journey in Richmond. I visited the wheel shops up and down Broad Street, and did some shopping online. I found RNR where Ian spent time explaining the differences in wheels and helped me determine what was the proper fit and best look for my 2012 Wrangler Unlimited. Unlike some of the other local shops he did not make me feel like I was asking too many questions and he pointed out things I had not thought of. Once I made my choice he ordered the wheels and had them in and installed the next day. Awesome customer service from the moment I walked in the door! I sat in the waiting area while my wheels were being installed and had the opportunity to observe other RNR staff members interact with customers. Each person was professional, courteous and very helpful. In fact there were a couple older ladies in getting new tires and the staff was very helpful and patient with them. My wheels look great and while I had my existing tires mounted on them I do plan to go to RNR when it is time to buy new tires.

Great price service communication helpful among companies I recommend this establishmentread more

Yes, I definitely would recommend Greyline. They have affordable products and I like that. That's…read morewhy I chose them over all the other auto parts stores. They will continue to get my business.

Best prices in town! and you can't beat the service. good people.read more