Cancel

    Open app

    Search

    Auto Zone Photos

    You might also consider

    Recommended Reviews - Auto Zone

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    4 months ago

    Came in for a simple scan, staff was super helpful right away, friendly too! need something done, definitely recommend coming here

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 12
    Thanks 1
    Love this 13
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    You might also consider

    Verify this business for free

    People searched for Auto Parts & Supplies 990 times last month within 15 miles of this business.

    Verify this business

    Advance Auto Parts

    Advance Auto Parts

    (15 reviews)

    Had the battery in my 2019 Honda CRV replaced today by Carroll. He was fast, effective, and…read moreconsiderate of the warranty on it to make sure I got any money back if I was owed any from the old battery from Midas. He helped me understand the various things he was doing and was overall an excellent representative of customer service at Advance Auto Parts. Will be coming back!

    You know sometimes we get exceptional service so many times that we take it for granted. Becomes…read morethe norm, you might say. A business model you could infer. But on the evening of March 22, 2025 I was the recipient of exceptional, very exceptional service. Lazy Saturday it was until my teenager made the distress call- car not starting. Drove to her location and jump started her car then drove straight to Advanced Auto - short pump. Exceptional patient understanding service is what I received as I explained the situation. Team member was responsive enough to provide me with a much better battery than the.one.in.the vehicle. And the AA team was just beginning. I was in for a real treat when Mr Carroll wheeled out his tool cart and got to the new battery installation. I have been on several ends of auto personnel treatment- mostly different when i am with a 2024 year vehicle than with an older vehicle. As a matter of fact, in another automobile workshop I was told, boldfaced and all, that nothing could be done for my older vehicle. A statement I would file away as I, carefully, stayed clear of that shop - with the newer vehicles and same older vehicle they'd written off. 7years after that remark, the vehicle is still running okay. So Mr Carroll installed this battery meticulously. Not just dumping it in but carefully tightening the terminals, ensuring snug fitting, applying anti-corrosives and yes wait for it...ensuring that there was no red battery light on the dashboard after installation. Thank you team AA short pump. Thank you for being consumate professionals. This evening, by your unplanned actions, I have passed the AA baton to my teenage daughter. You have a new customer.

    Carquest Auto Parts

    Carquest Auto Parts

    (1 review)

    I had a radiator hose that ripped and my car started smoking while I was in Short Pump, Va…read more Luckily, I was able to pull into a nearby parking lot. I was an hour and a half from home and I called a few local parts stores. The people at the Car Quest on West Broad Street in Short Pump came to my car, checked to see what parts were needed, went back to the store, and came back with the part. Alan (spelling?) went out of his way to help me, by putting the part on the car for me and explaining what he did and why. This was not something that the company normally does, to my knowledge, but it was so kind. It was myself and two other young ladies (daughter and granddaughter), we were in a though situation being so far from home, but Alan and the people of Car Quest really did a good deed and went out of their way to help! I offered to pay him for fixing it right there, but he refused to take any money and I was only charged for the part. I wish I could do something to show my appreciation to Alan, so I thought writing a review would be a good idea. Thank you Alan and the managers/workers at CarQuest in Short Pump. You good deed and it did not go unnoticed! I will certainly pass it on!

    From the owner: Carquest Auto Parts at 11481 West Broad Street in Richmond is one of the nation's leading auto…read moreparts retailers stocking new and remanufactured automotive parts, maintenance items, and accessories such as batteries and oil filters for all makes and models. Visit your local store in Richmond, call us or go online to order and pickup in-store. Carquest is part of Advance Auto Parts, Inc., the largest automotive aftermarket parts supplier in the U.S. Save even more on your next visit by signing up for Speed Perks and receive discounts on the parts you need at participating stores.

    Autozone

    Autozone

    (8 reviews)

    The customer service here was awesome. I was able to talk with the associate on a real level enough…read moreto even crack a joke or two with them. Things like these are the reasons why i return to stores l.

    First off this is NOT a review of a particular Auto-Zone store but rather the website and ordering…read moreso I sincerely apologize to the west broad st store. I had no where else to write what occurred today and this needs to be shared!! I am so very angry right now. Ordered a part (alternator) for our only vehicle from their site at 12:00 noon on 1/3/22 for next day delivery. Mind you, the item is housed per their website less than 15 miles away from us (in Mechanicsville). I placed a call to the customer service dept and was told the "hub" closed at 5pm yesterday due to weather. Was told the item now wouldn't be delivered until 1/5. I stated this is unacceptable. I ordered at 12 noon. If fed ex picks up at 9 pm central time, why wasn't the item put out by auto zone so it could be taken by fed ex for next day delivery as promised?? What'd I get?? Apologies. That's it. Well my son has COVID, high fever and this is our only vehicle. No way to get to the grocery store and I wouldn't want anyone to take me as I've been in the house with him. I depended on getting that item AS PROMISED. I even said it's less than 15 miles from me. Suggested perhaps they could deliver it to me as it's fairly close. You'd have thought I suggested they give me a million dollars. Smart ass supervisor. Advance, NAPA, or O'Reilly's will get my business from now on. I don't care if it's more expensive. No offers of any resolution. Nothing. Just a smart ass. What are apologies if I have nothing to eat in my home and my child is sick with a deadly virus???

    Auto Zone - autopartssupplies - Updated May 2026

    Loading...
    Loading...
    Loading...