Outstanding experience with Arturo…read more After taking my vehicle to several other shops that only seemed interested in collecting money without actually fixing the problem, I was ready to hire a lawyer and return the car to Kia. Then I met Arturo at Herson's Kia. He carefully inspected everything, went the extra mile by consulting with the manager, and worked out both a better repair solution and a more reasonable price. Thanks to his thoroughness and genuine effort, I left with a truly positive result. I had previously believed that Kia service was generally poor, but Arturo completely changed my mind. He is knowledgeable, professional, and clearly cares about his customers. I highly recommend Arturo to anyone who needs honest, high-quality service.

Thanks to Raphael C. for an amazing time and sale here at Heron's Kia in Rockville. He was…read moreextremely knowledgeable and kind and HONEST. We need more salesmen like him in the world.

Consistently good and prompt service. Team is friendly and accessible. Plus, I get to practice my…read moreThai!

I can't speak enough about this shop, the owner, and the staff. The times in which we live now, you…read morecan't beat quality work as well as people of integrity. I absolutely love, love, love this auto repair shop. The owner, named Winter, and his wife are incredibly nice. As a woman, I had an issue with auto repair shops seeking to take advantage of me; unfortunately. I've been going for over five years, and Winter and his staff have always provided me sound counsel concerning my car. Of course, there have been times when you are forced to take your car to the dealership because of a special part or some type of recall that only they can do or provide. But you can bet that once they finish, and if anything, else outside of this goes wrong or is a concern, I'm back up at TOTAS for the care and maintenance of my car. Since going there, I just discovered that some of my extended family on my sister's husband's side, as well as a cousin on my mother's side, take their vehicles to TOTAS. Small world... It's a hidden gem in the heart of Silver Spring. I'm a firm believer that I want to see everyone (deserving) who works hard prosper as they should. The prices are definitely reasonable.

I recently started using this Service Center because my wife had always spoken very highly of it,…read moreespecially of her service advisor, Ben Thurston. Before coming here, I used Toyota 355 in Rockville, but after a very disappointing experience there, I decided I would never return and began looking for a dealership that truly values its customers. This was my second visit, and once again Ben Thurston exceeded all expectations. In addition to my scheduled maintenance, I asked him to look into some damage on my wheels that I believed should be covered under my service plan. After reviewing the situation, Toyota initially determined that the repairs would not be covered. While I accepted the decision, I expressed my disappointment that the wheels on a truck I purchased for nearly $90,000 were already showing significant wear after less than two years. Rather than simply delivering the bad news and moving on, Ben took it upon himself to explore every possible option. He contacted multiple wheel contractors, discussed the situation with his management team, and even reached out to Toyota on my behalf. He genuinely cared about finding a solution and never stopped advocating for me throughout the process. In the end, Ben was able to secure approval from Toyota--not just for one wheel, but for the replacement of all four wheels. That outcome was far beyond anything I expected. Customer service like this is rare today. Ben went above and beyond in every sense of the phrase, demonstrating professionalism, persistence, and a true commitment to customer satisfaction. Because of him, I will continue bringing my vehicles here for service and will recommend this dealership to friends and family without hesitation. Thank you, Ben Thurston, for your outstanding service and dedication. You have earned a customer for life.

The power windows stopped operating, so I took my car to Jim Coleman Toyota for new fuses…read more The techs claimed that all of the fuses had been replaced and a diagnostic test was necessary. In total, I paid more than $400 just to have my fuses replaced. What's worse: the next day the headlights were not working. This time I took my Toyota Corolla LE to a trusted mechanic. He showed me that two fuses needed for the headlights relay were missing. He also showed me that simply pressing a button above the window controls would unlock all windows and that I had not needed new fuses at all. This dealership should be cited for poor business practices.

Honest, Great and Reliable service! I've trusted my MB CL 55 AMG whip to Ray and his team for some…read moretime now. I love my ride but as most MB owners know.....The repairs can be a "Bi#%ch!" and joys of owning one can come at a steep price to maintain. Also, the inner workings of these things require great skill and knowledge. It is the kind of car that you can't put in the hands of just any ordinary mechanic shop. I stumbled onto this shop one day after being frustrated with a bad MB dealer experience and repair shops that always seemed shady / untrustworthy. The kind of places in your gut where you know you're getting "jipped or they are trying to take you for your money!" I've never had that feeling here at District Line Auto Service, nor any bad experiences. Ray, the owner, has always provided an honest assessment of what my car really needed and takes the time to explain the issue in detail. You can be confident that the work will be done correctly. In my experience, I have found their quotes and repairs to come in at almost half the price of the dealerships. They are fast at getting the work done right.... the first time around. Mostly all my repairs were completed within hours or the same day; if the parts were available. If not the case, Ray keeps you informed and communicates with you throughout the process. You really get a good genuine vibe dealing with this place. Something you don't always walk-away feeling....when paying your hard earned money to most dealerships and repair shops around the DMV. Kudos to Ray and his team!...It is great to have a mechanic shop like this so close to home and in the city!

I took my 2014 Volvo XC90 to this auto shop because my car was leaking coolant. I took my car back…read moreto shop 3 times for the same problem, the shop kept saying it was a line, so a couple of lines were replaced. The fourth time the coolant leaked, I took my car to Volvo dealer to be placed on diagnostic machine. Dealer said thermostat was leaking. District Line said they had also "put car on diagnostic machine". I took car back to District Line, to make repair for which I had paid for and was told I would have to pay for thermostat replacement.

I have had my cars serviced here for several years.why is it that their estimation of how long a…read morerepair or scheduled maintenance is almost always late. I was in three weeks ago. I asked how long? He replied 2 hours. I was there for four hours. if they want a serious evaluation if their service why does each and every agent say that I should give a perfect "ten" to all the questions. last week I received a reminder that my evaluation was due and that it would reflect only on the one agent I interacted with. So why bother to say I was inconvenienced for two hours if the evaluation is only of the desk clerk? Somewhat intimidating for the client. I guess that is why you receive 2.5 stars out of 5.

DECEITFUL. They quoted me at $495 over the phone and then jacked up the price to over $700 when I…read moreshowed up to pick my car up. What an awful scam. I would recommend staying far away from this garage.

Recently went to have front brakes checked. Mike replaced front brakes & rotors, changed the oil &…read morenoticed that I needed wiper blades and replaced them as well. All work was done within 3 hours without an appointment at a reasonable price. Mike is very pleasant and keeps you updated. I will definitely be using them and recommending them to others!!!

Service and workmanship were fantastic and reasonably priced. Highly recommend. Honest and…read moretrustworthy.

Super friendly, professional, affordable, and non-pushy service…read more I came in on a Saturday afternoon close to closing time with what I thought was a nail in my tire (it ended up being two nails!) and Mr. Freddy was helpful and accommodating. He was able to patch, balance, and mount the tire in 10 mins for a very reasonable price. They also do body work here and I asked for a quote on some minor rear panel damage. He offered a very competitive quote and explained the reasons for the cost. If I end up going through with the work I'll write an updated post with before and after pictures. Highly recommend for tire/basic automotive work so far.

out of all the mechanics I have experienced, This is by far the most unprofessional and dishonest…read moreman I've ever done business with. Do not trust his times. Do not trust that he fully did the job. In fact, do not go here. My friend recommended me this person and my experience was so bad that it's negatively impacted my friendship.

I'm very impressed by their professionalism and service. They diagnosed my car, what potential…read moreissues might happen, didn't push to get anything done right away - which I appreciate. My understanding is two brothers own this place, so this is family- owned business. I'm happy with the service and will definitely be coming back. I highly recommend this team.

My car needed an oil change and I was too busy to take it to my normal reliable shop, which is…read moresomewhat far. So I found Satellite Motors on Yelp with its stellar reviews and figured, how could I go wrong? Unfortunately, my experience was disappointing. I asked for an oil change on my relatively low mileage Prius and was promptly called and told that my car needed a transmission flush. I naively said yes. The salesperson showed me when I came to pick up just how dirty my transmission fluid was! They even have a neat sales demo to compare what clean transmission fluid should look like. I've since learned that Prius almost never need their transmissions flushed, as they have electronically continuously variable transmissions. I wonder how many Prius owners Satellite Motors has duped this way...