The greeting went well. Mike knew my name when I arrived. He explained to me what service is going…read moreto be completed and verified my request for the oil change and gave me an approximate time for the service to be completed

Repair was 75% fixed vendor failed to put letters on hood securely they move. Dealership claims…read morethere are fixed the letters when they fall off.

Made an appointment to drop off my SUV for two recalls and an oil change. I pulled up and was…read moregreeted and told to go inside to check in. Inside I waited in line and was greeted by Lorenzo. He was very professional and shook our hands, reviewed everything that was being done to the car. He asked if we would like to have our vehicle delivered to our address free of charge? Ah - yes please! This made things so much easier for us in the evening instead of driving down to Newark during rush hour. Lorenzo called to say our vehicle was finished and we paid over the phone for the oil change and said we would get a text was the car was on its way. Received a text and the car arrived in 15 min, and we were handed a receipt. This as the best customer service we have ever had with a vehicle. We will be coming back here again!!

Jill Otto at Porter Ford in Newark, DE is DA-BOMB-DOT-COM!…read more Finding someone in the car sales industry who's upfront, integral, customer focused, and genuinely chill (not pushy, aggressive, arrogant, or running game) is near impossible--but Jill is the rare exception! She's knowledgeable, patient, accommodating, and when hiccups occur, she does whatever it takes to make things right. I wholeheartedly and unequivocally recommend Jill Otto when you're in the market for your next vehicle! She's the real deal!

Best place on earth to get your car fixed. I'm so happy. They even took it through inspectionread more

If your car needs any work done on your vehicle it will take them almost a month to get your car…read moreback on the road. If you need an oil change they can do that in a day. So for people who needs there vehicle stay clear. They do have good mechanics but it just takes them a long time to get it finished in a timely manner

Some of the worst people I met. Said he diagnosed my car charged me an ungodly amount and never…read moreattached the diagnosis to the paperwork. Cameras show cars coming in and out but not when on the lift. Guy at the front said it was two hours of time but the video showed 1 hour and when I called he said he was just starting to look at it. It's not hard to be nice and honest. I hope nobody trusts these people again. O and yes the fat bald guy said he was the wrong one to mess with and threatened me.

Yes I had been a customer here for the last 4 years they all amazing customer service mostly that's…read moreis my place to go when I need repairs done mostly do to an accident but they make sure my car is clean and shine and the quality and performance of their job is highly recommended

From the second I walked into Keenan I realized that every interaction that the staff has with…read moretheir clients is conducted in a way that guarantees that the client walks away not only satisfied, but feeling special. Seriously. I got in a car accident on a Tuesday night and my insurance company set up a 9:30 appointment at Keenan for Wednesday to assess the damage to my car. I got to Keenan early, and the receptionist, Sue, told me that it was absolutely no problem at all and that they'd check out my car immediately. Todd came out, took a million pictures of my car, disappeared for a minute, and then came back with an estimate to repair the damages. Everything looked good to me, so I went back to Sue to set up a time to drop my car off for repairs. She worked extensively with the folks at Enterprise to get me a rental car in the most convenient way possible for me. I mean, this woman was fighting for them to pick me up at my house at 7:30am so that I could get to work on time, and I didn't even tell her that I had to be at work on time! She was a bulldog fighting for me when I didn't even ask! She also allowed me to drop my car off on a Sunday night when no one was there, and then Todd faxed me the paperwork that you'd typically fill out when you drop your car off to fill out on Monday morning. They made everything extremely convenient and worked around my every desire. Throughout the repair process I got text message updates and phone calls from Todd. He would update me with things like, "your car is finished getting painted and is now moving on to reconstruction." One of the texts I got was something like, "Your Volkswagen is happy to be here! We're taking good care of it until it comes home." It was nice to know where my car was, what was being done to it, and the estimated date of completion. Keenan made everything seriously so easy for me. This was the first car accident I've ever been in, and, dare I say it? - it was actually not a headache at all!! The 5-day repair estimate actually ended up only taking three days, and I couldn't be more pleased. My car came back to me in better condition than it was before the accident, and was detailed and everything. I think they even polished my tires! I've been nagging my husband to get my car detailed, and he's a procrastinator so he hasn't done it. Of course getting in a car accident isn't ideal, but the folks at Keenan deserve an A++++++ for service with a smile :-) -End cheesiest Yelp review I've ever written.-

After reading all the positive reviews on here about this place should have known it was too good…read moreto be true.. We should have taken note all good review were very minor damage... My wife got rear ended in a accident Sent car to Keenan Auto Body, they fixed car but rear defroster is now broken, she has been getting the run around for a couple months now.... Bottom line is the probably either missed it in their estimate or their SPECIAL glass guy broke it when they had to remove rear window to fix damage The proper way to do business is to fix it Whether you broke it or missed it, it still has to be fixed Stay away from this repair shop if you want the job done right......

I needed my catalytic converter replaced, my headlight fixed, my rear light fixed and my brake…read morelight fixed. They fixed the CC in under 3 hours, and the lights except for the hatchback brake lite. They made an effort to call around to find the brake light bulb. And found me one 5 minutes away!!! And that place, SAL'S AUTO REPAIR, started fixing the brake light BEFORE I REALIZED IT!!! I HAD to get it all done before 430(registration expires) I was done by 230pm DUE TO THE AWESOME auto repair of MIDWAY MUFFLER and SALS AUTO REPAIR THANK YOU TO BOTH PLACES!!!!

Excellent Service, Excellent Pricing, Fast work and reasonable staff. If you need exhaust work, go…read morehere. Well done and THANK YOU!

Good quality service, friendly staff, clean…read moreshop...............................................................

I went to see about getting new tires and the sales guy (I regret not getting his name) check &…read moresaid I was good and didn't need any. I so appreciate the honesty! Instead of trying to make money off of me he told me the truth. I'll definitely will be back next time!

This morning I had low tire pressure in my rental car. I was on my way to return the car and take a…read moremorning flight. I pulled into Ron's and, after explaining my dilemma, they said they would look at the tire. Within a half hour they had plugged the leak, checked and put air in all four tires, and I was on my way. I am so grateful for their attentive, understanding and professional service.

I bought 4 tires from Rons. They were friendly and installation was only about 1 1/2 hours…read more Problem after purchase was i had 1 tire that was defective and they would not help me with the warranty to return it back to the manufacturer, I had to contact the manufacturer myself to resolve the defective tire issue, then they never answer the phone when you call there. On top of the issue with the defective tire they trashed my tire which they were supposed to hold onto for me. The tires are a good price with installation, Just beware you get what you pay for ,No I will not be doing business with them again.