1. NAPA Auto Parts

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MEDIA, PA

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14 years ago

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7 years ago

Top notch customer service. The manager sorted problems, built the part kit by hand, and even delivered it himself to the repair shop.

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NAPA Auto Parts

NAPA Auto Parts

(12 reviews)

Maybe a tiny bit more expensive than the big box. Auto parts stores and not quite the selection,…read morebut so much more convenient and easy to get to. Staff is also more knowledgeable. I've never had a bad experience here. They usually have what I need in stock or can get it within a day and are nice about doing so. Beyond that I can say even long-term they take care of you as I had ordered apart over a year ago and forgot to pick it up, when I finally went into get it with no receipt they were able to find it after a little bit of digging and gave it to me since I had already paid at no charge despite the fact that they had no records. That earned my business for the longer-term... good customer service.

My local auto parts store happens to be right across the street from my car dealership. I don't…read morethink they perform free code lookups like autozone, it is a much smaller store that I believe caters more to garages and mechanics. They came up big for me recently however, and I want to give them props. Packed my car for a trip to the shore only to find my battery dead. I called Toyota service, who told me they would need to order a battery after I explained I was on my way to the shore. I'm shocked they don't carry them in the store. I checked Napa's website, found a nice battery that would fit my car and placed an online order. Jumped my car(I have a portable charger, highly recommend) and had my new battery within 25 minutes. Took it home and installed it and was on the road within an hour, but of a stressful start for my vacation but Napa came through for me in my desperate time if need.

NAPA Auto Parts - autopartssupplies - Updated October 2026

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