I've had a couple really good experiences here. I live close to this shop but I frequent a mechanic…read moreclose to where I work. Both times I came here with near "emergency" issues. Both times the car was serviced properly, on time, reasonably and with good communication with the shop. The key drop area is stocked with envelopes and pens, all portending to a good experience.

I'm so happy to have found this repair facility. The gentlemen who work here are knowledgeable,…read moreprofessional and prompt in their repairs. The prices are reasonable and clearly communicated. It's easy to make an appointment with Dennis who manages the office. This place is a find!

I would strongly caution anyone considering Steve's Auto…read more I brought my car in for a noise issue and was told the sway bar needed to be replaced ($360). I also requested an oil change, and during that service I was later told the oil pan bolt "broke" and that I now needed a new oil pan for an additional $600. I was not properly warned beforehand and felt pressured to pay, bringing my total close to $1,000. Just days later, the exact same noise was still there. When I brought it back, I was told it would now cost $900 for control arms. When I questioned why the original issue wasn't resolved, Steve became dismissive, hung up on me, and refused to do the repair. Regardless of the mechanical explanation, hanging up on a paying customer and refusing service when concerns are raised is unprofessional. I cannot recommend a business that handles customer concerns this way.

Steve's is one of the repair shops that "finds" new issues that "must" be addressed as they go,…read moredriving your total higher and higher. And even if they don't fix what you initially brought the vehicle in for, they will not honor their initial Diagnosis, they will simple recharge you for it. If you enjoy being ripped off, Steve's is your place.

helpful, friendly staff. seamless process from start to finish. took care of all of my needs, and I…read morewill be returning as a customer!

PLEASE READ if considering the Swarthmore location: I brought my Prius to this shop less than a…read moreyear ago to replace a front headlight. Less than a year later, the same headlight failed, so I returned and also got an oil change. They replaced the light under warranty and changed the oil, but significant issues followed that I believe violate consumer-protection laws. In their written service report (picture attached), the shop stated that the 12-volt battery was "inaccessible" and that "no starting issues [were] present." However, when I picked up my vehicle, it would not start. My battery had never died before this visit. Their written statements therefore appear misleading and demonstrably inaccurate. When I immediately reported the issue, the shop tested the battery and told me it was in "poor health" (approximately 20%). This testing--performed only after I questioned their initial report--proves the battery was in fact accessible and capable of being evaluated. A basic battery-health check is a routine and industry-standard service, such as when an oil change is performed, and the shop proved it had the ability to conduct it before returning the vehicle to me. Instead, they documented that no starting issues were present and simultaneously claimed the battery was inaccessible. Their later explanations were defensive and inconsistent, including claims about battery accessibility that I believe are misleading, as I have statements from other mechanics confirming that removing and checking the 12-volt battery on a 2010 Prius is relatively simple and quick. Notably, during a phone call (which the shop records), Aiden--who to be fair was polite and professional--explicitly acknowledged the error by stating, "They shouldn't have wrote that." Despite this admission, the shop's service manager was unreasonable and failed to take responsibility for the inaccurate report. Just look at how they respond to this review and you'll see what I mean by them not taking responsibility for what appears to me as obvious indisputable wrongdoing. They did offer a $50 discount on a replacement battery, but later increased the quoted price by the same amount (after claiming to realize the battery they needed was $50 more than they expected) -- effectively nullifying the promised discount. Because this shop is regulated under the Pennsylvania Unfair Trade Practices and Consumer Protection Law, their issuance of a service report containing potentially inaccurate and misleading statements may implicate PA Code § 301.5, which prohibits deceptive or misleading representations. I will be filing a complaint with the Pennsylvania Attorney General's Bureau of Consumer Protection so this matter can be properly investigated. This is not to mention all the minor hiccups along the way, such as after the battery was replaced when they gave me the keys to someone else's car. And when I got the right keys and turned my car on, it made a strange and concerningly loud rumbling sound I have never heard before. To be fair and honest, I acknowledge that Aiden and several staff members were polite, and the shop's courtesy ride service is convenient. However, these minor positives do not outweigh what I experienced as significant service errors and a lack of accountability.

Can't recommend this place enough. Only shop around that was able to get me in the same day and…read moredidn't even charge for a diagnosis. Helped me out immensely and were so so kind and helpful through it all. Absolutely my go to guys from now on as I haven't been able to find a trustworthy good mechanic in west chester yet and these guys are exactly that. If you're looking for honest, hardworking, genuine people to get good work done on your vehicle. Yarnall's is the place to go!

My son's Subaru exhaust was so rusted it needed everything replaced from the engine to the…read moretailpipe. At a loss, I decided to call Yarnall's Garage... and boy, am I glad I did! It took about a week to get an appointment, but once we were in, Bobby had the repair done in just a few short hours. He was super easy to talk to, explained everything clearly with an accurate estimate of the job, and kept me in the loop the whole time. The work and customer service was top-notch and I even got a follow-up text thanking me for my business. This is the kind of shop I'll keep going back to without hesitation!

This team is absolutely awesome! I took my 2017 BMW 330i in after a window was broken, and they…read morerepaired the damage with exceptional care, precision, and expertise. I was truly impressed with how great my car looked when I picked it up. They went above and beyond with a high-end detail, removing every piece of glass and debris and leaving my BMW looking incredible. The quality of their work is truly one of a kind--you can tell they take pride in what they do. Thank you, Vince, and the entire team, for the outstanding work and excellent service!

I called to get a ballpark estimate of a repair on my vehicle. While they would've preferred to see…read morethe vehicle in person first, they did provide the ballpark I requested, which I appreciate. However, the person I spoke with was rude and dismissive. When I asked if they'd be able to skip some of the recommended repairs due to budgetary constraints, he refused, saying they would get a bad reputation if they let a car leave without doing every possible repair, and they would refuse to service my car rather than work around my budget. That is predatory upcharging in a nutshell. I definitely would not trust them to responsibly and fairly assess and repair my vehicle without overcharging me for unnecessary work.

I've had my car serviced by John HAUSER'S a few years now.. ever since I moved to this area. Right…read morefrom the get-go I noticed how polite and respectful they are, actually treating you like you and your business matter and are important to them. They are honest and direct about the repairs they do, always explaining options or necessities, prices, etc. Their pricing is solid too. But the BIG point I want to make here is about the character behind the business. I had some rather extensive repairs done on my car last year. Shortly after which I had to travel to Massachusetts for medical reasons, needing to stay in Massachusetts for surgery and a fairly long PT rehab. During this time I had difficulty with my car. I was told my car needed the same repair John's shop had done on my car...big $$$. I knew it couldn't be true but had no idea what to do. I reached out to John HAUSER'S and John went ABOVE AND BEYOND, helping me trouble shoot, find a reputable garage, and HE called to apprise the garage owner about the case. I have no words!!! I have such respect and gratitude for John's kind, professional, honest, straightforward help!!!! This took time and effort away from his busy day with quite a few different interactions; not only calls with me but researching garages in the area I was in in Massachusetts, but also actually calling and talking with the owner of the garage I ended up taking my car for the service needed. The net result of the repair saved me HUNDREDS of dollars (over a thousand) and a car that's safe to drive back to Pennsylvania in a few weeks! I would give John and John HAUSER'S garage a HUNDRED Yelp stars if I could!!! It is rare that businesses now days treat customers respectfully....but John and his Company not only treated me with respect, but with honesty, kindness, and effort that will stick in my mind forever, inspiring me to "pass it forward"! Thank you, John!!!

I'm very impressed with the service I've received at John Hauser's Drexel Automotive. I've used…read morethem only twice, but they were very highly recommended by my neighbors and now I agree with them. The service was quick, prices competitive, employees are friendly and honest.

Exceptional Service…read more I called to set up an appointment for an oil change. I was leaving the country, so i scheduled work to be done about 3 weeks away. Just in case my calendar doesnt remind me or that I forget that I even had it set up to begin with, I had asked them if they were going to give me a courtesy call or a text reminder the week of my oil change. Fast forward to returning from my vacation and they had sent me a text reminding me and to confirm my appointment for said date and time. I responded to their text and that was it, I was ready. I took my vehicle in. I was promptly seen, given an eta and left my key. I just decided to stay in the waiting area anyway because it wouldnt take that look anyway. I helped myself to their complimentary beverages in their fridge and shortly enough I received an email of all the workups my car needed and that the job is done. Note that this is just an inspection and you are not obligated to get the recommendations done immediately or with them- it is just for peace of mind. In the sheet, it lists what is immediate and a cost estimate to make it convenient for me. Whether you want the work done or not, it is up to you. I promptly paid for the oil change and I got to walk away with estimates for the next job and a completed oil change on my vehicle. Keep up the great job.

I'm so very happy and grateful for this wonderful establishment in the neighborhood. From the…read moremoment I walked in I felt super comfortable and confident that this place would take amazing care of my vehicle. My mechanic was unavailable to perform a task and these professionals stepped right in and did an excellent job! The communication, knowledge and work ethic is top notch. They perform a through courtesy inspection and the service is impeccable!! They truly go above and beyond to make sure your experience is seamless. The task at hand was a difficult one and they tackled it and had it done in a timely manner. I am very satisfied and will be returning. Thank you Justin, Jon and Sergio!! You guys rock!!

Outstanding - repeatedly knowledgeable, professional, courteous, timely, and at a fair price.read more

Never will come back. Place is a total rip off. I spent $80 for an oil change and a tire rotation…read more Some places do the tire rotation and more as part of the oil change bundle for alot cheaper. I had two coupons, which only one could be used. They took the one coupon that was the cheaper of the two to discount. So they saved me $10 instead of $30, shisty!!! I had been coming here the past 5 or so years to finally find out they have been price gouging me for all these years. I have a car inspection due in a couple months. Guess what??? I will not be going to Rapco! There are many other places around here to go to. I chose Rapco bc I thought they did a pretty good job, but not for the price. C-ya Rapco, you lost a customer!