Working with Macy at H M Brown was the best car-buying experience I've ever had…read more I found a few cars I liked on the site, and Macy brought them all to my house for test drives. I handled the financing from home too--filled out a quick form online and heard back within hours with a rate lower than anything I'd found shopping around myself. Once we found the car I wanted (a 2024 Mazda in perfect condition), wrapping everything up was incredibly easy. No hidden fees like you get at other dealers. The only time I had to visit their location was to pick up my car and sign a couple papers. This was my first time buying from H M Brown, but now I'm a customer for life.

Extremely disappointing experience with HM Brown Automotive…read more I was purchasing a vehicle through another dealership that had confirmed the vehicle was available in HM Brown's inventory. HM Brown was aware that the other dealership had a buyer for the vehicle and was proceeding with the sale. The next day, when the dealership contacted HM Brown to arrange transportation, they were told that HM Brown had sold the vehicle to someone else. To be clear, this wasn't simply a situation where a vehicle happened to sell before we could buy it. HM Brown knew there was an active transaction involving the vehicle and another dealership, yet chose to sell it out from under that transaction. I understand that dealerships want to sell vehicles, but I also expect businesses to operate with integrity and honor their commitments. This experience made it very clear that I could not trust HM Brown Automotive to do so. I would not recommend this dealership, and based on this experience, I would be very hesitant to do business with them in the future.

***Update to below review and explanation of my upgrade from 1 star. General Manager contacted me…read moredirectly and not only apologized but also resolved some issues we had from the incident. I was impressed with their follow up, which was not expected, and appreciate them trying to make things right. We still didn't get the car we were purchasing, but I now believe there are some dealerships, especially this one, that really care about customer relations...good job Autonation. (original review) Purchase was blown by inept manager....we called on a vehicle that was freshly posted on their website. Per the salesman it just popped out of their pre-sale inspection and assured us the vehicle was operational and had not been claimed yet. Spent several hours over the phone, completing paperwork, sending the deposit with the manager and setting up a time to meet the following day to pick up the vehicle (we are out of state and it's not rocket science...dealerships do this all the time). Once the sale was confirmed and plans were set, we purchased an airline ticket and made reservations for the following day...Only to get a call hours later saying they "forgot" they sold the vehicle the day prior??? Very unprofessional and not trustworthy... I blame myself for ignoring past negative reviews, believing that a simple transaction would not get screwed up... Boy, I was wrong. It was so bad that I'm posting a review for the first time to warn others to avoid this dealership and not fall under the "it won't be me" trap.

With my son on hand, I stopped by the dealership hoping to find a RAV4, but inventory was limited…read moreto two older models, a 2019 and a 2015. If you're in the market for a truck, there is plenty to choose from with their selection of Tundras and Tacomas (definitely the guy-truck crowd!). Autonation has/had a nice selection of gold certified, 2025 4Runners and there was one TRD Premium with only 1,500 miles on it. It was an absolute dream to test drive (everything is nowadays compared to 15yr old "Brady"). Of course, the sticker shock set in once the taxes and fees were added, so I'm still debating any commitment. #ServiceStarShoutOut to Cornell, who was by far the best sales associate to approach us. He took the time to talk with us about the vehicle's features and warranty options without ever making us feel pressured. I totally appreciated his honesty when discussing add-ons, advising us that things like appearance protection (a sticker spotted on many vehicles) aren't always necessary. If you're shopping for a Toyota, I would absolutely recommend asking for Cornell.

My daily driver (a 2002 Nissan Frontier with 233,438 miles) died. The engine seized and installing…read morea new/used engine is $6000 - $8000. Time for a new/used vehicle! Daunting! SUVs, Electrics, Used/New, trucks, cars .... I was overwhelmed, so a buddy suggested I contact Jon Kibble at Centennial Leasing. A few back-and-forth texts with Jon, I told him what choices I was considering, and he did the rest. Summary: Within a couple days, Jon found exactly what we wanted from Schomp Mazda. We took a test drive, and the next day signed the papers for our new Mazda SUV! PLUS, he found us a Mazda loyalty rebate (I've owned a Mazda RX-8 for 20 years)! I've owned over 20 vehicles in my 60+ years of life, and THIS was by FAR, the MOST EASY and comfortable buying experience! HIGHLY RECOMMENDED!!!!

After getting in a fender bender, I needed a car quick! I contacted Aimee at Centennial Leasing &…read moreSales. She was awesome. Asked what I was looking for, sent me a link to all their available vehicles and said if I couldn't find what I wanted she can also go to the dealers and find what I need for me. What a relief I certainly did not feel like dealing with car dealers! As it turned out, they had exactly what I needed at their show room and within three days I was driving away with my new Acura RDX. I can't recommend Aimee enough. She is knowledgeable, pleasant and flexible.

This dealership put my faith back into car dealers. I have been shopping around for a vehicle for…read morea little while. I went to Bob Penkhus Mazda at Powers and had to deal with creepy car salesman who put my car key in their office so that I would have to ask for them before they would let me leave. After I finally got my keys they ran to my car as I was trying to leave the parking lot...trying to get me to sign a contract that I told them I wanted to give it a day to think about. That was such a horrible experience with the worst sales staff. Colorado Auto Brokers has a great team that is not pushy and does not try to force you to do anything. Thank you Colorado Auto Broker for making my car shopping experience great.

I have had to decrease my original review from 5 stars to 1. I worked with Kyle back in 2021 and…read morethe experience was great. I mean you can read my last review. I have been working with Kyle to purchase our second vehicle through Colorado Auto Brokers and I haven't heard back in about a month. We got right up to the point of a test drive and Kyle fell off the face of the earth. I am really disappointed in how the customer service has plummeted. I know how to research other brokers because Kyle has left us in the dust when I was ready to purchase. Cash in hand. Really disappointing.

Low pressure, Fair, and got everything done quickly. Definitely recommend this father and son team…read more They are wonderful to work with.

Horrible customer service and ownership! One of the operators nearly hit me on the road driving to…read morethere facility.

Hats off to Holman Honda and especially salesman Emilio Sullivan. He helped me consider a Honda HRV…read moreand ordered it in for me as well. He was professional, knowledgeable, kind, and met the needs I came in for. The showroom is beautiful as Arthur cars. I highly recommend him and will do business with him in the future. Thank you, Emilio for your wonderful service.

I moved here from California and took my car for service to get it "winterized." I must say that…read morethe service advisor that helped me, Taylor Estel, was knowledgeable, efficient, and answered all my questions. I was in and out of there within an hour. The service was impeccable and will definitely return.

Cameron took excellent care of us and got us in and out of paperwork in less than an hour which I…read morereally really appreciated. Excellent clean car(-:

Colorado Auto Finders sold our family a Mercedes with a pre-existing, hidden climate control…read moredefect. Because we bought it on a 100-degree day in June, the heater could not be accurately tested. Of course it blew hot air.Now that it is cold, the heat is completely dead due to a failed AC control module and coolant pump. This is an immediate medical and safety hazard for our special-needs son who cannot regulate his body temperature.They ignored my calls and concerns for 4 business days. Let the phone ring and ring and ring. Only After I emailed finance guy, we were contacted the General Manager, George Sourial.He refused to provide a safe loaner, refused to expedite the fix, refused to undo deal, refused to pay for repairs, and told us we had to wait 2 more weeks, total of 3 weeks after notifying them, just to get it "looked at" after I already gave them a diagnostic report by a certified technician. driving a car with no heat or windshield defroster is really unsafe in Colorado conditions and dangerous for our son, we had to take it to an independent mechanic to be fixed immediately out of our own pocket. It was THOUSANDS!!! ALSO they sold us an expensive warranty that covers ZERO!!!!! George Sourial abandoned us and literally told us to 'have a nice day and sent me a picture of himself. Avoid this shady lot at all costs. They do not care about the most vulnerable people in the community if doing business like this

The management at this location has their jobs for a good reason- sometimes patience is key to…read morequality customer service. After a disappointing experience with a service employee, the service manager Justin went above and beyond to fix the problem. People in the "real world" kept telling me that the management wouldn't care about my situation, but once again, AutoNation proved that wasn't true, and they absolutely care about their customers. One employee or bad experience doesn't mean the entire company or dealership is bad. I had to take a step back and be as patient as I could while the situation was taken care of, so it could be taken care of properly. The people who are in charge of fixing human error, are also humans themselves, and they need time to process and manage to make things the way it should be. I genuinely appreciate Justin and his service team for getting my kids and I back on the road; I feel like I have a brand-new SUV and couldn't be happier with the drive. Thanks again Justin

Like most of us, I really dislike car dealerships. I anticipated not liking this one either but was…read moredelightfully surprised. I went in to trade in a Brazil and buy a new jeep. I actually got the price i wanted for the Jeep, and a great price for my trade. I blew through the finance office without the "upgrade" sales pitch and was out of there in breeze. Maybe it was a "Freaky Friday" kind of evening but everything went super smooth. I will be checking out this dealership again the next time I'm in the market for a new vehicle.

My husband stopped in and spoke to Eric and he let him bring a Kia Telluride home for me to see. I…read moreliked it and it got the ball rolling. We both went back in later that week and drove the car again. It was a White Kia Telluride 2027 and I was sold. When we went in to sit down to start the process we sat next to the same car but in a Wolf Grey and all black interion, I liked this one a lot more iwtht eh all black interior and grey exterior. Eric was able to find one for me at their sister location and they sent a team up to get it. It was during rush hour on a Friday and took a while, but it was to be expected. Eric offered me a car to go to Target or run errands if I needed to. Finally got the car and very happy with it, we are taking it back in because a few areas were missed when they detailed the car and they will make it right. Eric was fantastic and even grabbed a special medal for me that I accidentally left in my trade in car.

Actually really like the car I got from here, but super disappointed in the experience. First,…read morewhen discussing the price, they added the dealer fee twice. Something wasn't adding up and to be fair, they did take one of them off after I called them out on it, but it felt shady. Second, there was an issue with the AC on the car that I was first told was not an issue, then that they would fix, then it was not an issue again. The salesman I was working with assured me we'd get it fixed after the fact but has stoped responding to my inquires. Had they stuck to their word, I would have probably given them a pass again, but won't buy from them again.

Bottom line pricing and non-pressuring sales team was a real positive. I will be a returning…read morecustomer.

I almost purchased a 2021 Audi Q3 from EchoPark, and I'm really glad I paid for an independent…read morepre-purchase inspection. EchoPark advertises a 190-point inspection and states on its website that vehicles have no fluid leaks and that brake pads under 4 mm are replaced before sale. My independent Audi specialist found: * An upper timing cover oil leak. * A lower oil pan gasket leak. * Rear brake pads measuring approximately 2 mm. When I brought these findings to EchoPark, they acknowledged the oil leaks but dismissed them as "minor seeps" that met their standards and said they would not repair them. Their explanation was essentially that because oil wasn't dripping onto the ground, they didn't consider it a problem. The brake pads were even more concerning. EchoPark's own published standard says pads below 4 mm should be replaced, yet this vehicle was being sold with approximately 2 mm remaining. Only after I pointed this out did they say they would "look into" replacing them. This wasn't a cheap vehicle either. It was priced above the average market value for comparable Q3s, yet would have required nearly $3,000 in immediate repairs according to my mechanic. The most disappointing part wasn't even the condition of the car. It was the response. Rather than standing behind their inspection process or working toward a reasonable resolution, they simply dismissed legitimate concerns identified by an independent German automotive specialist. If I had trusted EchoPark's inspection instead of paying for my own, I would have driven home in a vehicle with multiple oil leaks and brake pads at the end of their service life. If you're considering buying from EchoPark, spend the money on an independent pre-purchase inspection. It may save you thousands.