I don't normally do these things, but they were so nice to me there, I just had to give them a good rating. 5 stars all the way for everyone there! Thank you for everything! read more

By far this dealer is the worst!!! Definitely would NEVER recommend this dealer to anyone!!! Was going back and forth on this car I wanted. They ran my credit check and then send all information to the bank. Everyday been calling to follow up if any news from the bank yet. Sales Rep stated he's only been working there for 2weeks...and there is no news...Until the 3rd day, called the dealer again, asked why is it taking so long? Sales Rep that worked there for only 2weeks stated what car are we calling about and then I told him, then the sales rep stated it's sold.... what an idiot!!! Run my credit and everything to the car being sold.... Got a check from the bank now, I'm going to spend my money on a dealer who is committed with their customers... read more

We recently purchased a car from Auto Sales Express, the car came with a warranty. Two weeks after we bought the car the starter died. We live a good distance away from the dealer so we called him to ask how to deal with this warranty issue. We were told to have our local mechanic send him a quote for the work, and they would cover the cost. Our mechanic tried, unsuccessfully, to get in touch with them, so we have had to pay for the replacement of the starter and hope to get reimbursed for the expense. We have had a difficult time getting in touch with the dealership and the owner, several unreturned messages. Our hope is that they/he will call back and honor the warranty. In the mean time we have started looking for additional ways to "encourage" them to fulfill good business practices (contacting licensing boards, etc). we are on day #4 of this process, if they resolve this issue satisfactorily we will let you all know..... read more

Great car dealership! They have a wide selection of cars and the prices were fantastic. Eugene was very helpful and the process was quick and easy. Highly recommend this gem of a place for a good deal on a car! read more

Terrible customer service. There was 1 vehicle that clearly had electrical tampering. Almost every car that got my attention from a posting was sold a day or 2 before I got there. But here's the thing, you look at the date it was posted and it's that morning. Trying to get people to look at there cars that are already sold. They tried to almost double the agreed down payment. Tried charging me an extra $800 in sketchy fees I didn't get at the next dealership. Said I wanted a refund from my holding deposit was told it would be in my account I'm 3 days. A week later it's not in there and I might have to wait another week because Eugene didn't send it thru when he was supposed to. Hope this dealership isn't around much longer. I wonder how many have been screwed over by this place. read more

I purchased a car from this company and was completely satisfied. I had been looking for an inexpensive car for my daughter that wasn't a piece of junk. Their cars are in excellent condition and they let you test ride them by yourself. The entire process was awesome. Hats off to Eugene and his staff. read more

Nightmare experience. Bought BMW X5, towed it back to VT for registration, drove for two days, changed spark plugs and wouldn't run since now almost two months, two repair shops and found out it was going to be at least a 6k repair rhat we spent over 1500.00 diagnosing. Had it towed back to MA on day 30 of warranty after salesman accused my husband of causing the damage. Own mechanic had pictures and documentation this was not our fault. They have now had our vehicle for over two weeks and communication has been horrible. Contacting a MA lemon law atty, SO fed up. Had high hopes due to the great reviews and pleasant experience when purchased, but if there is a problem, watch out! read more

I purchased a 2008 Volkswagen Touareg with 60,000 miles on it from Auto Sales Express in Whitman, MA 02382 in January of 2016. The owner/sales person Eugene was very accommodating and seemed like an honest person. The two main reasons I bought this car at Auto Sales Express was their price and what Eugene the owner had told me "I stand behind my vehicles 100%". Well it wasn't long after the purchase of my vehicle from Auto Sales Express when things started to go wrong. The first was wind noise which turned out to be a cracked window. Second was the radio not getting any reception, there was static on every station. The third was broken clips on the door side molding. The forth was the engine light after the 60 day warranty. The fifth was a broken tire pump found while changing a flat tire. No tire pump left me stranded on the highway for a few hours waiting for AAA. I soon realized that "I stand behind my vehicles 100%" was fiction. The first time I brought the vehicle in to fix the wind noise, molding and radio static. The windshield was replaced and the molding was super glued. On the radio I was also told by Eugene that he had his GPS person look at the radio and everything was fine. The second time I brought the vehicle in was for two of the same reasons I had the first time. The molding came apart because of the glue didn't hold, no surprise there. Really, super glue? And the radio static still the same. My disappointment kept growing with this dealership. It turns out the radio was not the original VW radio. I checked online and at a VW dealership to find out that it would cost about $2000.00 to have the original radio installed. The radio at some point was replaced with a cheap unknown brand which cost around $300.00. After my continued pursuit finally Eugene the owner said for me to go to best buy and pick out a radio of choice. I found a good replacement for around $750.00, still no comparison to the original. I sent all the info to Eugene and he only agreed to pay $500.00. I was not willing to cover any of the cost. Funny thing is Eugene the owner never would answer me when I asked what happen to the original radio, I still have the same crap radio today giving up on trying to get $500.00 from Eugene. He actually said after taking the vehicle for a test ride himself that the radio was fine and only static around telephone wires. What a crazy nonsense response I though. So in other words there is no way this radio will ever work properly. The big problem came just after the 60 day warranty, the engine light came on. I called the owner Eugene and he said it was because of the gas I was using and that I needed to get a complete tune up and replace all plugs and coils. So now after paying over $15,000 on a car I needed to put another $1000.00 plus into the vehicle for a tune up. Eugene the owner said that's what you get when you buy used, you have to tune it up and spend at least $1000.00 a year. BIG Lesson learned the hard way, no tune up performed or covered on used cars from Auto Sales Express. I brought the car into a VW dealer, Commonwealth Motors and had a complete diagnostics, it turns out the cylinder head is cracked and the repair would be over $8000.00 dollars. At this point you can just imagine how distressed I am. I contacted Eugene the owner at Auto Sales Express and told him at this point I wanted my money back and return the car. Eugene then went on to say it was my fault for not using premium gas, this is just nonsense I said. Even the VW dealer told me the head was crack long before I purchased it. I told Eugene that I was going to get a lawyer if he didn't comply and allow me to return the car or pay for the cost of the repairs. Eugene's exact words, "I got more money and power than you so go ahead and try, you will lose". Wow is this really the way you treat your buyers or even one for that matter, once you buy you're on your own. Overwhelmed from Eugene's response I decided to tell this story in hopes to let anyone thinking about buying a car from Auto Sales Express please do yourself a favor and don't. Your best bet is to buy from a reputable dealer that has certified cars and a one year warranty. The 60 day warranty only protects the used car dealer and if anything does go wrong within that 60 days that dealer will do as little as possible just to get them over the 60 day period and then you're on your own. Not a good way to do business. I'm sure there are satisfied buyers, not all cars can be as bad as the one I bought but I'm sure there are other stories like my from Auto Sales Express . The only thing Auto Sales Express does on the cars they buy is clean them thoroughly to make them look well taken care of, nothing else. Sure they have new tires and battery, but that comes from the dealer Eugene purchased from. Another Thing, if you go the Auto Sales Express web site http://www.autosalesexpressma.com/ you'll find out there is no place to write a review. There is one testimo read more

we have had a horrible time with this car dealership. my 19 year old daughter paid $4600 for a nissan maxima on june 7. after 8 days, on june 15, the engine seized while she was driving it. i let the dealer know, and had it towed to him through my aaa membership because the dealer said they didn't have a tow truck. after trying to work something out, the dealer thought we should have to pay 50% of the cost of replacing the engine. this is actually against the law, as a dealer in massachusetts is not supposed to sell a car with faults, as is, or with a 50/50 warranty. after battling back and forth, and being told that i was not able to speak to the manager (she apparently does not deal with customers), the dealer finally agreed to give us another altima in it's place. he also tried to bamboozle another $300 out of us, saying that we had to give it to him in order to get the second altima. after having to contact the whitman police, he finally signed the second altima over to us. this car, it turns out, did not pass inspection, and the window does not go up and down on the driver's side. i contacted the dealer again, and he told me that he did not have to fix it. now, after only a couple of weeks, the check engine light on the new car came on. i feel as if this dealer is dishonest, and is deceptive. we will now follow up, and try to resolve this through small claims court. i would not recommend this dealership to anyone. everytime that i have spoken to, or contacted the dealer, i have documented, so hopefully the court will recognize what a horrible situation this is, with a dealer taking advantage of a teenager. five thousand dollars is a lot of money to a teen, and i hope that justice will prevail. read more