I am the "sister" in Frank J's review. Darryl Davis was…read moreexceptional. I sent my brother to get some information on some cars we had looked at after hours. Darryl helped him and sent him the information requested. My brother spoke very highly of Darryl so the next day we went together to test out some cars. I knew once I met Darryl, I was in the right place. We took a couple of cars for a ride, not once did I feel pressure to make a selection. I do want to say my plan going in was to take my time and not jump on the first car I liked, well, that didn't work I bought a car, mostly because I felt ver secure in the process and the car. After Darryl I was sent to talk with Angel Cruz, the finance manager. After talking with Angel, I knew I was going to be fine in my decision. Angel was very nice and personable, took the time to explain and answer and questions that I had. I have been a "Chevy" girl for a long time, I changed because of my experience with this group. Not as poetic as Frank's but the message is the same.

This was shared with me today…read more Ladies, never go to the Nissan 24 dealership in Brockton alone, and never hand over your keys without a backup set. I was subjected to a predatory "bait and switch" and held against my will after hours. I negotiated a written deal for a 2025 Nissan Armada with salesman Jonathan Thomas and manager Joel for $65,150. After they pressured me to post a 5-star Google review, they brought out the final paperwork with the price hiked by $4,410, plus nearly $2,500 in hidden fees (Zurich Shield and Security Guard) we never discussed. When I called out the "error," they admitted they changed the negotiated price of the vehicle. It was after closing; I was the only woman in the building with four men. They refused to return the keys to my trade-in vehicle, effectively trapping me there to force a sale. The manager repeatedly called me "sweetheart" in a patronizing attempt to dismiss my concerns. I had to repeatedly demand my own property back (car keys) before fleeing to the Brockton Police Department to report the incident. These particular associates at Nissan 24 are dishonest and predatory. Share this to protect others from these tactics.

Bought a 2025 Camry from Copeland Toyota. It was a good deal on both the sales price and trade-in…read more The team is friendly; professional and got me in and out of the dealership quickly. Would definitely recommend Copeland!

Scheduled an appointment online to test drive a couple vehicles, upon arrival no one was aware of…read morethe appointment at all. The salesman took over during the test drive after I stalled a manual GR86 on an incline a few times, the salesman proceeded to burn the clutch to death because he was way over-revving the engine while shifting and moving from a stop. Like it was so bad you could smell the clutch burning and people walking on the street were looking over, it was very hard to watch. After getting back to the store the salesman then blamed me and basically told me to leave, would not even talk financials about the car or let me see any other vehicles. Trevor Hoffman, young kid very unfriendly and unprofessional. Car was gold certified but has audible rattling noise while driving, and a ridiculously loud modified exhaust. Would not trust a saleperson here or their service team if that car was deemed certified in its condition.

Colson Pierre at McGovern was excellent. Highly recommend looking for him. Very nice guy. Made the…read moreexperience so much better.

Tom Cook was my salesperson he made buying a new Hyundai Elantra easy and quick. Highly recommend…read moreMcGovern Hyundai of Brockton and Tom Cook to anyone

I had a fantastic experience at the Chrysler Jeep Ram dealership thanks to Laura in the service…read moredepartment. I came in for an oil change and routine service, and she made the entire process smooth, easy, and stress-free. Laura was professional, friendly, and extremely helpful from start to finish. She clearly explained what services were needed, kept me informed throughout the process, and made sure everything was handled efficiently. There was no pressure or upselling--just honest communication and great customer care.-Allen Jr

Just had my vehicle serviced for an oils change. Laura Spinola is the best service advisor, she's…read moresuperb with her communication and does excellent job explaining any issues that may arise and telling you what needs to be done immediately vs what can be done later. The service is always top notch under her

My car has been maintained and repaired by a major car dealer in recent years. This time the car…read morecannot be started, and it displays SERVICE ENGINE SOON. I contacted the car dealer twice and asked them to come to rescue or propose a solution. But there was no response at all. In desperation, I had to find a repair shop nearby for help. After arriving at this repair shop, the owner immediately came to my house to detect the fault. The next day a technician came to replace the sensor that affected the startup. Everything was OK! No need to trailer, no need to say more. They consider the convenience of their customers, provide honest services, and charge very reasonable fees. It can be called a first-class auto repair shop.

Came in for an inspection sticker. They were fast and super nice. Since I had such a bad experience…read moreat a different place last year for my inspection sticker, their speed and kindness really stood out.

We purchased a 2003 Chevy SSR last week. Derek, the owner and Eric, the GM were friendly,…read moreknowledgeable and proactive. They truly care about their customers. Trustworthy and professional. We took the car in for inspection and found that the compressor and condenser for the A/C failed. Emailed Eric immediately. He got back to us right away, told my husband they would order the compressor/condenser and replace it. Parts should be in next week. How many dealerships, wholesalers, would stand behind their reputation? This is the only one we know of. Would absolutely go back and purchase another vehicle. Highly recommend. Thank you Derek and Eric for being honest and not the typical "car salesman" mentality. Great customer service!!! Trustworthy, no hassle.

Just bought a 2013 Mazda3. Very good experience. Price was fair. Price for my trade was fair and…read moregot a good rate on the financing. Derek and Lisa were great to work with. Friendly, professional and efficient. This place has a great reputation locally and I found that reputation to be well deserved. Highly recommend.

They were great! We love the car! Will definitely go back when we are ready for the next.read more

Smooth process and Nick was the best. Traded and drove off in my new vehicle same dayread more

Had a delay with my service but the manager addressed my concerns and handled it very…read moreprofessionally. I very much appreciate the accountability. Things don't always go as planned but I left a a very satisfied customer.

WORST SERVICE ON THIS OCEAN HONDA BROCKTON, I HAD AN SCHEDULE 3/26 3:30pm, I arrived 3:10 and was…read moretold by advisor Marvin he will get me in 2 hours on my service in the waiting area, 2 1/2 hours and nothing. so i followed up and guess what, they forgot about my Car, i just wasted my time for 3 hours..do yourself a favor don't come to this ocean honda brockton and if you do make sure to follow up your car every 30mins.

My daughter and son in-law had problems with their vehicle that broke down, the vehicle was over…read moreconsuming oil, they were told to get a complete oil change and continue to drive it until the oil light came on, to witch it flickered on slightly then it shut off and Brandon told them to drive it until the oil light stayed on continuously to witch the oil light never did yet the engine light came on.well while on vacation they broke down and took the vehicle back to Bourne's because they have a warranty, well the warranty did not cover the engine problem with the over consumption of oil, the service manager Brandon Wright was totally disrespectful and unprofessional to those who called concerning the repairs on the vehicle, they were ill advised to drive around in a vehicle that could potentially cause harm to precious cargo, my children.. and for them to get a rental was like pulling teeth because they were informed that all 30 of their rental cars were being rented out, it took someone else to call the general manager to get them involved and get a rental, now as we speak my son in-law is being told that they will be charged to clear a code??! In my experience with real auto mechanics they never charge to clear a code because real mechanics want to make sure it's not something that has gone faulty... I was going to go to Bourne's to get a newer vehicle for myself because I was told how good they are yet seeing how dishonest the service manager is and how disrespectful to my children and sister in-law because she was the co-signer for the vehicle and knowing that the vehicle was consuming to much oil he should of investigated further to diagnose a problem instead of having them drive in my opinion a death trap. I will be taking my hard earned money to a business that will appreciate their customer's

These people are liars and theives. The finance guy sold us a warranty. Specially said it even…read morecovers the radio. We brought the car in for service, one complaint was the radio. Guess what? Not covered. None of our complaints were covered. Also he told us "we have a bunch of loaner cars. Then it was " well...all of our loaner cars are tied up". When we purchased the care it took them WEEKS to correct an oil leak. Seriously....go somewhere else.

fast and efficient amazing job. They told me exactly what was the problem. They gave me the date…read moreand time one to fix it and they gave me an amazing price. Amazing mechanics and amazing people. Here everyone should come.!!!!

Great People!!! they have alot of toyotas.I bought a 2002 solara convertible with 150k miles on it…read moreand still driving it. now it haves 234k miles. they even put new brakes in it when i told them it made a little noise. Steve and Paul are the owners i will recommend to everyone.