This was unequivocally the most amazing customer service I've ever experienced at an auto parts…read morestore. When I walked in, a young man greeted me and asked if he could help me find what I came for. I said, "yes." He helped me select the washer fluid and tar remover I came for. After I paid for it, he offered to carry it to my car. Normally I would have said "no," but he seemed so happy to do it, I agreed. Then the shocker. When at my car, he asked if I would like him to fill my washer tank with the new fluid. I said "Sure!" He proceeded to do it taking care to be respectful of my new Audi Q7. I will definitely be back.

I always come to this Auto Zone because the people are so friendly and helpful. Today Blake helped…read moreme with an engine check light diagnosis. He was doing the same thing with another vehicle but while he was waiting for some information for them he went and got another machine to start helping me. I told him I could wait but he assured me it was no problem. Great guy!

I went to 4 stores in LaPine looking for a small O ring to replace one that was torn on my camp…read morestove. Nope, can't help at the first 3 and I was considering driving to Bend, then saw the NAPA sign! Went in, says to the guy "I need one of these thingys". He says I got you! A couple of minutes later I'm out the door. Back at camp enjoying a ribeye cooked on my now working stove, I tip one back and say "thank you Brother !"

My windshield wiper broke in a snowstorm and Santos came to my rescue! He repaired my wiper and…read moreeven installed it for free, what a lifesaver literally! A big thank you to Napa and Santos for everything you do for me and our community!

Very good customer service, the manager knows what she's doing and is very knowledgeable, also very…read morekind and helpful, highly highly recommend.

I called Baxter Auto Parts in Wickiup Junction (La Pine) on Friday 4/11/2026 to check on the…read moreavailability of a PT (Performance Tool) #W54121. The female general manager affirmed that the tool was in stock for $7.99. I asked her why the $5.99 price listed as the online price did not coincide with her quoted $7.99. She claimed that the 25% markup was the instore price and if I wanted the $5.99 price, I would need to purchase the item online and pick up the part instore. I attempted to purchase the part, and it refused to complete the purchase cited an issue that the Baxter Auto Parts #37 did not have the part in stock. I drove from home 6 miles to discuss the issue with the counter gentleman with a beard. He went to the back and produced the part, I shown on my iPhone the attempted purchase and returned result that the purchase WAS NOT completed because the part was not shown to be in stock. He claimed that they would not match the $5.99 online purchase and I would have to pay the additional 25%. I asked him where the general manager was and he told me she was in the office in the back. I told him I would purchase the part at Amazon online since I was an Amazon Prime member and would receive the part in 2 days. I was clearly gaslit by the store manager who obviously marked the item as out of stock so I couldn't pick it up instore at the reduced online price. The folks in the store are clearly disingenuous and do not have the customer best interests in mind. There were no other customers in the store, like there are at NAPA several miles down the road. They closed once before and if they continue to conduct business with customers like they currently do I suspect this will eventually close again. I hope that Autozone gets built in the very near future as planned. Heaven knows we need another honest auto parts store in La Pine, OR

My wife took her car in to here to have the starter replaced. Immediately afterwards, her heated…read moreseats stopped working. We brought her car in shortly afterwards with the expectation of it getting at least diagnosed for free, because it stopped working after taking it to them. They started by saying they would check and probably replace the seat elements first and go from there. We took the car home without that done and I finally got around to checking the fuses, and the heated seat fuse was just missing. Threw a fuse in there and it works fine. They are lucky we aren't pressing charges for fraud, as they intentionally removed a fuse then stated they'd start on the most expensive item. Won't be returning.

This was my first vist to Integrity Auto. They ere very professional and did great mechanic work…read moreon my 2500 Dodge pickup. Their communication was outstanding and Jeremy and Kyle both checked in a few days after I picked it up to make sure everything was satisfactory. I highly recommend them for your future automobile work.

Can you give 10 stars? If so, I would give them 10 stars for…read morethe quality of service and caring about you and your vehicle willing to go the extra mile both In customer service and the quality of repair work

Took my 86 yr old mothers 2010 Nissan Murano to them. Had to have it towed there to be diagnosed…read more unfortunately my middle aged sister, who has little mechanical knowledge, went to the shop to deal with them. after supposedly looking at the car and supposedly running diagnostics they said it could be a number of things. she chose to have them change out the engine. After having the car for weeks and charging more than $5500, they said they installed the used engine, which we later found out had more miles than the original and wasn't even the same year, so the pulleys,etc wouldn't line up. In a couple of days the car was dead again and had to be towed back to the shop. At that point they then said the power steering pump, alternator, catalytic converter were also all bad and wanted another $2200 to fix it correctly, but it would still run. We attempted to drive it home and got about a mile from the shop where it died again. We called the shop again and were told they were "done with us", and refused to do anything about it or refund any of the money. They changed their story about what had, or hadn't been done several times and were fine bilking $5500 from an 86 year old woman and leaving her without a car. Both Dan and DJ were not honest . Would NEVER take a vehicle there. Now have to get an attorney!!

Evie and Tim are amazing went above and beyond to get us back on the road. Were from Texas not…read moreknowing anyone here we found them by accident so thankful we did Texas mechanics will do the bare minimum and at a high-cost. Tim was honest and straightforward and my family and i will be using them from now on.

OMG! Tim Weiss at Autotrendz is the absolute best!!!!!! I went through a couple mechanics before I…read morefound Tim. And he was well worth the wait. Fast and affordable!! I will be using him from now on! Thank you Autotrendz

Eric and his team are excellent at their craft, and his honest and straightforward approach is a…read morerarity. I have been bringing my car to him for a little over a year now and he always provides an in-depth explanation as to what needs to be done, and realistic expectations. Much like a medical practitioner, he gives a diagnosis and discusses options while providing confidence in my often-long range road trips. I highly recommend him, particularly if you have a been looking for someone in South Deschutes County who can adequately work on European vehicles.

A++wonderful professional service! Highly recommende. my Brabus is running better than ever! Thanks…read morefor going above and beyond. saw I needed new whipper blades and just took care of it!

Great company and owner is amazing thank you so much for saving our trip you rock!! We stopped…read morelocally her in LaPine and our battery died he gave us a jump start turned out our alternator wasn't working so he went and got one and replaced it on the side of 97 hwy beyond great company.. thanks again Jaysen