Huge shout out to Santos & La Pine Auto Supply. I am not local to the area, but found myself…read moreneeding to buy chains on a just-in-case basis. I was in a rental car, so wasn't thrilled about making such an investment. And I was kind of shocked at the cost for a 10lb box of metal, but then again, I'm not from the area and don't consider myself chains savvy. Anyway, I was an out-of-towner in a pinch, and Santos assured me I could make arrangements to return the chains if they were never used. I ended up sending them back, and he called me as promised, reversed the charges on my card. Did it all with the friendliest of attitudes. That kind of local treatment to a non-local says a lot, and I think that's a great sign for the shop in general. Would definitely come again.

Visited the La Pine store on Highway 97 today July 21, 2026. This has been the 3rd time I've…read morelooked online for NAPA and it showed the desired part could be ordered online and picked up in 30 minutes. I, again, made a 20 mile roundtrip from Lazy River South and requested the cheapest NAPA air filter for my 1998.5 Dodge RAM 2500 Cummins 5.9L 24 Valve. The NAPA online indicated it could be purchased for $25.89. However, the older gentleman sitting on his stool at the parts station closest to the door indicated that the only available NAPA air filter for the vehicle was a NAPA Gold Engine Air Filter for considerably more. I requested the cheaper one and he claimed they didn't have it. Either he was lying of NAPA online was lying. Regardless, I left the store, drove the 10 miles home and order a Bosch Air Filter 5558WS for $14.38, which I'll get tomorrow. I may be somewhat slow but I'm learning. NAPA countermen are good teachers. They're teaching me not to waste my time and money to go through their NAPA store. Instead, go through Amazon and get the product cheaper in a day and save my time and money.

Very good customer service, the manager knows what she's doing and is very knowledgeable, also very…read morekind and helpful, highly highly recommend.

I called Baxter Auto Parts in Wickiup Junction (La Pine) on Friday 4/11/2026 to check on the…read moreavailability of a PT (Performance Tool) #W54121. The female general manager affirmed that the tool was in stock for $7.99. I asked her why the $5.99 price listed as the online price did not coincide with her quoted $7.99. She claimed that the 25% markup was the instore price and if I wanted the $5.99 price, I would need to purchase the item online and pick up the part instore. I attempted to purchase the part, and it refused to complete the purchase cited an issue that the Baxter Auto Parts #37 did not have the part in stock. I drove from home 6 miles to discuss the issue with the counter gentleman with a beard. He went to the back and produced the part, I shown on my iPhone the attempted purchase and returned result that the purchase WAS NOT completed because the part was not shown to be in stock. He claimed that they would not match the $5.99 online purchase and I would have to pay the additional 25%. I asked him where the general manager was and he told me she was in the office in the back. I told him I would purchase the part at Amazon online since I was an Amazon Prime member and would receive the part in 2 days. I was clearly gaslit by the store manager who obviously marked the item as out of stock so I couldn't pick it up instore at the reduced online price. The folks in the store are clearly disingenuous and do not have the customer best interests in mind. There were no other customers in the store, like there are at NAPA several miles down the road. They closed once before and if they continue to conduct business with customers like they currently do I suspect this will eventually close again. I hope that Autozone gets built in the very near future as planned. Heaven knows we need another honest auto parts store in La Pine, OR

Excellent service! Got a loaner car while the worked on my vehicle and a lil goodie bag left in my…read morecar when I picked it up

My starter seized while I was traveling near La Pine. I had it towed to Integrity Auto based…read morelargely on their high google reviews. They were very friendly and communicative. They were able to replace my starter, but I was absolutely shocked at the price. The starter costs about $250. They billed me for the $250 starter, and over $800 for "diagnostics and labor." I was shocked to get a bill for over $1100 to replace a starter. No one there mentioned anything about such an exorbitant price coming my way. My truck is stock. There is nothing difficult about my starter. It is easily accessible, has a heat shield, and two bolts to swap the starter. Overall, they are super friendly, polite, communicative, but I would not return because they charge like a wounded rhino. They knew I was in a bind and at their mercy, so just be aware.

Can you give 10 stars? If so, I would give them 10 stars for…read morethe quality of service and caring about you and your vehicle willing to go the extra mile both In customer service and the quality of repair work

Took my 86 yr old mothers 2010 Nissan Murano to them. Had to have it towed there to be diagnosed…read more unfortunately my middle aged sister, who has little mechanical knowledge, went to the shop to deal with them. after supposedly looking at the car and supposedly running diagnostics they said it could be a number of things. she chose to have them change out the engine. After having the car for weeks and charging more than $5500, they said they installed the used engine, which we later found out had more miles than the original and wasn't even the same year, so the pulleys,etc wouldn't line up. In a couple of days the car was dead again and had to be towed back to the shop. At that point they then said the power steering pump, alternator, catalytic converter were also all bad and wanted another $2200 to fix it correctly, but it would still run. We attempted to drive it home and got about a mile from the shop where it died again. We called the shop again and were told they were "done with us", and refused to do anything about it or refund any of the money. They changed their story about what had, or hadn't been done several times and were fine bilking $5500 from an 86 year old woman and leaving her without a car. Both Dan and DJ were not honest . Would NEVER take a vehicle there. Now have to get an attorney!!

Awesome people who do good work for a fair price. Tim and Evie go the extra mile to ensure…read morecustomers are happy.

did the job on time never had a problem Evy is nice to work with and Tim is very good.read more

Completely knowledgeable and trustworthy. Eric is also patient n conversations; he listens to…read morecomplaints and responds intelligently. I am comfortable... knowing that I don't have to look for any other mechanic to maintain my BMW 325I. (He is also proficiently maintaining my sister's Toyota 4Runner.)

Eric and his team are excellent at their craft, and his honest and straightforward approach is a…read morerarity. I have been bringing my car to him for a little over a year now and he always provides an in-depth explanation as to what needs to be done, and realistic expectations. Much like a medical practitioner, he gives a diagnosis and discusses options while providing confidence in my often-long range road trips. I highly recommend him, particularly if you have a been looking for someone in South Deschutes County who can adequately work on European vehicles.