Ed was so helpful to us when we were having electrical issues with our RV. He is truly a nice…read moreperson to do business with. Extremely knowledgeable about all aspects of RVs. I would highly recommend him!

I do not write reviews, but I felt that I needed to inform people about the kind of service they…read moremight receive working with this company. On September 16, 2024, I called and spoke with Adam. I provided him with details of the work I needed and agreed to pay the $95 call-out fee plus the $160 per hour labor fee. I clarified that my RV awning had come off at the roll, about two feet. Adam said they could fix it, but it might cost more depending on the labor hours needed. On September 17, 2024, Gary, the service technician, arrived to fix the awning. He was at my home for approximately one hour. Gary informed my wife that he would not be able to fix the awning and would need to replace the entire awning fabric due to the faulty work done by the manufacturer. Gary then charged her a total of $255, the full price, despite not fixing anything! On September 18, 2024, Adam called to quote me a price of $1300 on top of the $255 to fix the awning. I was shocked to be charged $255 just to be told what I already knew - that my awning was broken. No work had been completed, yet I was expected to pay an additional $1300! This was not the service I had anticipated. I politely informed Adam that I was unhappy with the service I received. I was expecting to pay the $95 call-out fee, not the $160 labor cost when no labor was done. Opening the awning to look at it and then closing it back up is not worth $160. On top of that, Adam wanted an extra $1300. When I expressed my dissatisfaction, Adam became defensive and talked over me, treating me as if I were a child. After a few seconds, I managed to tell him that I no longer wanted to do business with him. In a hostile manner, Adam responded, "You know what, I don't want to do business with you." Frustrated, I hung up and called Camping World, where I was quoted $825 for the top-end fabric, including labor. You have been warned!

Excellent service! Got a loaner car while the worked on my vehicle and a lil goodie bag left in my…read morecar when I picked it up

My starter seized while I was traveling near La Pine. I had it towed to Integrity Auto based…read morelargely on their high google reviews. They were very friendly and communicative. They were able to replace my starter, but I was absolutely shocked at the price. The starter costs about $250. They billed me for the $250 starter, and over $800 for "diagnostics and labor." I was shocked to get a bill for over $1100 to replace a starter. No one there mentioned anything about such an exorbitant price coming my way. My truck is stock. There is nothing difficult about my starter. It is easily accessible, has a heat shield, and two bolts to swap the starter. Overall, they are super friendly, polite, communicative, but I would not return because they charge like a wounded rhino. They knew I was in a bind and at their mercy, so just be aware.

We are in the process of buying a used RV. Brian did a very thorough inspection for us! He has…read moreseveral years of experience working for a major RV Sales and repair company in the area. He also did a very thorough wal through following the inspection showing us how everything on the RV works as well as how to trouble shoot certain common issues. It was an invaluable training and resource for us as first time RV owners! Brian is extremely knowledgeable and trustworthy. We feel very grateful to have met him! He is also going to help us install various upgrades on our rig! If you are looking for someone to do repairs, upgrades or inspections on your RV - we highly recommend Brian Hatfield!

I have to say this business is the Greatest around. Always polite, on time. Knows what to do…read morewithout costing a fortune.. Love Love Love this company.. HIGHLY RECOMMEND!!

Very good customer service, the manager knows what she's doing and is very knowledgeable, also very…read morekind and helpful, highly highly recommend.

I called Baxter Auto Parts in Wickiup Junction (La Pine) on Friday 4/11/2026 to check on the…read moreavailability of a PT (Performance Tool) #W54121. The female general manager affirmed that the tool was in stock for $7.99. I asked her why the $5.99 price listed as the online price did not coincide with her quoted $7.99. She claimed that the 25% markup was the instore price and if I wanted the $5.99 price, I would need to purchase the item online and pick up the part instore. I attempted to purchase the part, and it refused to complete the purchase cited an issue that the Baxter Auto Parts #37 did not have the part in stock. I drove from home 6 miles to discuss the issue with the counter gentleman with a beard. He went to the back and produced the part, I shown on my iPhone the attempted purchase and returned result that the purchase WAS NOT completed because the part was not shown to be in stock. He claimed that they would not match the $5.99 online purchase and I would have to pay the additional 25%. I asked him where the general manager was and he told me she was in the office in the back. I told him I would purchase the part at Amazon online since I was an Amazon Prime member and would receive the part in 2 days. I was clearly gaslit by the store manager who obviously marked the item as out of stock so I couldn't pick it up instore at the reduced online price. The folks in the store are clearly disingenuous and do not have the customer best interests in mind. There were no other customers in the store, like there are at NAPA several miles down the road. They closed once before and if they continue to conduct business with customers like they currently do I suspect this will eventually close again. I hope that Autozone gets built in the very near future as planned. Heaven knows we need another honest auto parts store in La Pine, OR

Completely knowledgeable and trustworthy. Eric is also patient n conversations; he listens to…read morecomplaints and responds intelligently. I am comfortable... knowing that I don't have to look for any other mechanic to maintain my BMW 325I. (He is also proficiently maintaining my sister's Toyota 4Runner.)

Eric and his team are excellent at their craft, and his honest and straightforward approach is a…read morerarity. I have been bringing my car to him for a little over a year now and he always provides an in-depth explanation as to what needs to be done, and realistic expectations. Much like a medical practitioner, he gives a diagnosis and discusses options while providing confidence in my often-long range road trips. I highly recommend him, particularly if you have a been looking for someone in South Deschutes County who can adequately work on European vehicles.

These guys over here are amazing. My buddy's family has been a customer of there's for ever and I…read morehad the opportunity to visit these guys today with a very awkward request and the pieced the kit together for my ditch lights that came out amazing and very sturdy. Thanks guys wish you all the best

My brother and I were broke down in an old 71 Datsun pickup. We couldn't find a fuel pump anywhere,…read morethen we found this place. The gentleman behind the counter had a used fuel pump that he didn't know the story on, it looked similar, so he gave it to us at no cost. I will definitely shop here again if I'm in the area. I give this business an A++

We started out at 8:30am this morning from LaPine State Park, got 10ish miles down the road and…read moresteam started coming from the engine. Thankfully Justin of J K Wrench Works was fast responsive and only .3 tenths of a mile from us. He diagnosed our problem quickly and it was our water pump. He and his wife are amazingly and super friendly. He had to go to Bend to get the new parts and the whole time was so amazing. Justin was very thorough in his work. If you ever have a breakdown near LaPine Oregon, get in touch with Jason, he has a shop plus he's a mobile mechanic.

Can you give 10 stars? If so, I would give them 10 stars for…read morethe quality of service and caring about you and your vehicle willing to go the extra mile both In customer service and the quality of repair work

Took my 86 yr old mothers 2010 Nissan Murano to them. Had to have it towed there to be diagnosed…read more unfortunately my middle aged sister, who has little mechanical knowledge, went to the shop to deal with them. after supposedly looking at the car and supposedly running diagnostics they said it could be a number of things. she chose to have them change out the engine. After having the car for weeks and charging more than $5500, they said they installed the used engine, which we later found out had more miles than the original and wasn't even the same year, so the pulleys,etc wouldn't line up. In a couple of days the car was dead again and had to be towed back to the shop. At that point they then said the power steering pump, alternator, catalytic converter were also all bad and wanted another $2200 to fix it correctly, but it would still run. We attempted to drive it home and got about a mile from the shop where it died again. We called the shop again and were told they were "done with us", and refused to do anything about it or refund any of the money. They changed their story about what had, or hadn't been done several times and were fine bilking $5500 from an 86 year old woman and leaving her without a car. Both Dan and DJ were not honest . Would NEVER take a vehicle there. Now have to get an attorney!!