In these uncertain times of COVID, Anger, Staff Shortages, Violence, etc. etc…read more I just want to give a shout out to Mr. Reaves and the patient crew who took care of My Wife's KIA. Yea, I had to wait awhile because I didn't have an appointment but this is one of the problems we face here in America ( A LACK OF LOVE & PATIENCE). KUDOS to Mr. Reaves and Staff and continue to be professional, loving and proficient in what you do.

I bought a brand new 2021 Kia Stinger in Dec 2020. Do not waste your time here in the service dept…read more The service representatives, the lady at the check out desk, everyone who answers the phone (especially the Latino man in the Parts dept) are unprofessional and do not know what they are doing. Every single time I've brought my car to be serviced there has been an inconvenience. I feel like a Karen every time I went here. Thank God I've moved to North Carolina so I don't have to deal with these people anymore.

I went to midlandsvw to check things out and had the chance…read moreto speak with Kenny. He showed me the inventory and what would be a good fit for me. Definitely plan on coming back when I am ready to purchase my first vehicle.

I scheduled a service appointment and even stated that I would be waiting at the dealership. I took…read morethe afternoon off of work so I could wait for the repair, but when I arrived at the dealership, I was informed that they would not be able to look at it today. So, in the typical Midlands Volkswagen fashion, they expressed just how little they care for their customers. Turned away for a one hour repair. Not even an effort to try to make it work. Thank goodness McDaniels Volkswagen is not far away. They bent over backwards to fit me in to take care of me.

Unfortunately, I had given this place a 1 star review a year ago due to a bunch of issues (poor…read morecommunication, confusing service, workers not being up to date on information, etc) but this place has REALLY turned around for me! I came back and was greeted by an extremely friendly worker + his twin brother. They both seemed super informed on anything I asked/clarified with them, and made the process of servicing my car extremely easy!! Absolutely amazing turnaround!

Buyer Beware. I…read morefound a vehicle they had advertised online for $19,985. After calling to go over price and speaking to the manager Holly, she went over all the pricing and the discounts the vehicle had and after was satisfied with the price of the car went through with a credit check. After the credit check, the price went up $1995. For a "MVP NAS Theft Protection" which I already pay insurance for. I asked them to take off this MVP protection package the was unneeded, and unwanted. I was told that every new car has to have it through them which was not expressed when going over price of the car before the credit check. Holly is now telling me that it's a required "dealer fee" another lie. This is not a dealer fee it's an optional insurance package for theft and glass protection which again is already covered by insurance. The dealer is very untrustworthy. Don't take them for their word even if they are a "manager". If you do decide to use them get everything in writing before they run your credit and good luck as you were warned.

I went with a friend yesterday to assist in negotiating his purchase of a used vehicle. He…read morepurchased a 2018 Chevy Silverado Truck. This was a very nice truck with only 27k miles on it. Nate Allman was the Sales Associate who worked with us.. The thing about Enterprise you should know going in (I've purchase 5 cars from them) the sticker price IS the price. There is no negotiating on that number. Your trade in value, down payment, warranty packages are where you have your flexibility's. Nate is one of the more well versed Sales associates, so he doesn't try to lure you in with over selling and under delivering. All the numbers happen when you sit down with Kyle the Area Manager or Lucious the Sales Manager. I had spoken with Kyle in the phone so I had already planned to deal directly with Kyle. Another person in this dealership I would highly recommend. Both of these guys did an excellent job of working the numbers to make them work in this case, which also allowed for the extended warranty, which I highly recommend having benefited from it and the tire/wheel warranty. You cannot go wrong with the Silver package ever. If you want a good, reliable, used vehicle, with low mileage l, honest pricing that is backed by honest people and warranties, you cannot go wrong with Enterprise Sales on Greystone Blvd In Columbia, SC. See Nate, Kyle or Lucious and they will treat you right. Give you more for your money and you will drive away with a fair payment and a quality vehicle.

My friend purchased a SUV from Enterprise & the seat was broke. The driver's side seat will drop…read moreon you going down the road. I was a witness to this. This is dangerous! You would think a company that claims to inspect the vehicles well before they are ready to sell would have caught this. It makes you wonder. She is now having trouble getting some one to fix it as they have made the sale and received their commission. What happens when the seat does this and it causes her to wreck? This should not have passed inspection. I see what she is going through and it's like pulling teeth to get someone to fix this. She has only had the vehicle a week today and the seat has been doing this since the day she bought it. Potential customer no more!

My salesperson was Jermaine Rawlinson... The 100% ZERO communication after he made the sale in…read moreselling me my 2016 Jeep Patriot was Shockingly unprofessional. The following evening after purchasing this vehicle, starting to drive 1.5 hours home on the highway my brakes were grinding. Thinking this was dust I purchased a can of dust spray specifically for brakes from Walmart. Started to drive again and the grinding was even worse. Jim then went and looked at the brake. And there saw a BOLT MISSING from the CALIPER. I called at 11:15 in the evening on a Friday night to Jermaine Rawlinson on his cell phone and his voicemail was not even set up to receive messages. I was in an emergency situation that had to be addressed. I sent him multiple texts and an email. I was too afraid to drive the vehicle.the next day back to Enterprise which is 40 minutes from my house, so Jim did. Jermaine Rawlinson apologized to him, but still never picked up the phone, never sent a text, or never responded to an email apologizing to the one who purchased the vehicle. I felt like he made his commission and didn't care about me as a human being. (Enterprise uses NTB for their brake and tire service work.) Luckily, the head manager, Kyle Thomas made it right! Made an appointment in front of me to get the entire car checked out with all the paperwork handed to me. Also giving me a rental until the following day. He said he would get me my legal copy of the brake paperwork this week. I will in the future always check the work cell number before doing business of this nature with someone! That was very telling about a person....Even after the fact.

Columbia, SC Greystone Blvd location. Professional and friendly staff, especially Jermaine…read moreRawlinson and Gio Newberry. Many vehicles to choose from, no hassle if you changed your mind and choose another. We were very pleased when we drove off with our Nissan Murano.

I had an excellent experience selling my used car to this dealership, and am very thankful for the…read moreprofessionalism, kindness, and efficiency that they displayed to me. They offered me a fair price, didn't try to pressure me, and we were able to get a deal done and a check cashed in about 48 hours. I can't speak to purchasing a vehicle here, but I had a great experience selling mine!

I had one of the worst service experiences at the Jeep dealership on Greystone Blvd. I was told to…read morerent my own vehicle and promised reimbursement as long as I rented a Jeep/Chrysler/Dodge. After following their instructions exactly, Mopar refused to reimburse me and sent me back to the dealership. The dealership then sent me back to Mopar. No one will take responsibility. Marie, the manager, gave me multiple conflicting stories in the same conversation--first saying she never heard of a customer needing to call Mopar prior to renting, then claiming she reviewed the video footage where the service agent told me I only had two rental days, then changing it again to one day up to $45-$50. None of this was ever mentioned during my visit. I've been lied to and given the run‑around, and I'm now out hundreds of dollars because of their misinformation. Completely unprofessional and unacceptable.

The best car buying experience we have had!!! "Jersey" Jeff made doing business with Galeana An…read moreabsolute pleasure. He was responsive, educated, customer focused and gave us a price point that no one else could match in NC and/or in SC. We live in NC and bought the car without seeing it first. Jersey sent photos of everything and answered everything that I asked. I asked a lot of questions and he never hesitated to answer them all. His great attitude and genuine nature is a win-win for Galeana (they got lucky finding someone like him). The vehicle was delivered to our doorstep (the day after purchase) by two very professional gentlemen who finalized all of the paperwork upon arrival! Do yourself a BIG favor and call Jersey for a quote on your desired vehicle- he will not disappoint you! Best customer service and hands down the best pricing around!!! Thank you Jersey-we absolutely love our new car!!!! PS- Share the love with friends looking for a great deal with super service- I did!!!!

Please remove the 1 star that was made for me to put before adding my review!…read more I am extremely disappointed with this location's customer service. I've been trying to get service for my Jeep with no success at all. I'm from out of town and already dealing with the stress of being in an unfamiliar place, and this experience made it even worse. I called and spoke with a woman named Tammy, who was rude, dismissive, and unhelpful. She took my number and said someone would call me back -- no one ever did. No follow-up. No courtesy call. Nothing. When someone is stranded or trying to get their vehicle serviced while traveling, the least you can offer is basic professionalism and communication. This location failed on every level. I would not recommend this place to anyone who values respect, responsiveness, or customer service.

This is only reviewing the service department Recently we…read moretook our vehicle in for a oil change and tire rotation. I call up prior to make an appointment for the oil change and tire rotation. The person on the phone said that you don't have to call up to make an appointment for a oil change it was my first time coming in for service. I showed up a few days later early in the morning right before they opened up and there was a small line of cars waiting when they opened up they had us pull in and took our information we then sat in the waiting room which was a nice waiting room. They also have some private areas that you can wait in the facility has redone recently they also have complimentary water and coffee and a few snacks which was very nice overall it took about 2 and 1/2 hours for our vehicle to be ready for our oil change and tire rotation when our vehicle was ready the person came to get us everything went smoothly the place was also clean and organized

I didn't even realize this Kia was here. I've been going to the other one since we moved here but…read moreJTs Kia of Columbia will be my go to for servicing. From service to friendliness and cleanliness I just preferred this one. It is a ten minute longer drive but so with it!

My first introduction to the dealership was with Abner over the phone. From the very first…read moreconversation, he was knowledgeable, professional, transparent, and prompt with his follow-up. He answered my questions thoroughly and made me feel comfortable enough to drive more than 1 1/2 hours to the dealership. Once I arrived, I worked with Linwood, who continued that same level of professionalism and courtesy. There was never any pressure, just honest communication and a genuine commitment to making the process smooth and straightforward. David finalized the transaction, and the experience ended just as positively as it began. Buying or selling a vehicle can often be stressful, but this team made it remarkably easy. Every person I dealt with was respectful of my time, communicated clearly, and delivered exactly what they said they would. Integrity, professionalism, and outstanding customer service are becoming increasingly rare, which makes this dealership stand out even more. From my first phone call to the completed transaction, every step exceeded my expectations. I would not hesitate to recommend this dealership, and especially Abner, Linwood, and David to anyone looking for an honest, professional, and enjoyable automotive experience.

Kind of a funny story -- my aunt and uncle stopped by this dealership just to look around, then…read morecalled me to come check out a few places with them before deciding. We went to another brand first (one they'd always been loyal to) and left feeling pretty jerked around. My uncle said "let's just go back to Mazda" -- and wow, glad we did. Caleb, Derrick, and Nolan all jumped in to help since they were slammed that day, but they still made the whole experience awesome. They actually listened to what we wanted (not just what we thought we needed) and found us the perfect CX-90 in Polymetal Gray, fully loaded. Long day, but so worth it -- we left happy!

Matt , Brian , Larry and all the technicians always take care of my cars ....great prices…read more......fast service ....highly recommend going to Andrews auto service ...a good group of guys

My car had a fan blade go through the radiator. The exhaust system went out on our other car at the…read moresame time. Brian told us they were booked for several days but to have my car towed there anyway because they might be able to get to it sooner. It was done sooner and less expensive than I expected. Another shop was recommended to repair the exhaust system because the repairs could be done for less than it would cost at Andrews. EXCELLENT CUSTOMER SERVICE!