In these uncertain times of COVID, Anger, Staff Shortages, Violence, etc. etc…read more I just want to give a shout out to Mr. Reaves and the patient crew who took care of My Wife's KIA. Yea, I had to wait awhile because I didn't have an appointment but this is one of the problems we face here in America ( A LACK OF LOVE & PATIENCE). KUDOS to Mr. Reaves and Staff and continue to be professional, loving and proficient in what you do.

I started out giving them a 4 rating, I brought my 2021 JEEP wrangler in for the Jeep wave, (oil…read morechange, with tire rotation) all were free with my purchase from up in NJ, while I was in, the tech h came to the counter, and asked for my wheel lock, (I was surprised, as I didn't think I had a locking lug nut on my JEEP. Well, I asked the tech to look in glove box, and he came back and said he couldn't find it. I said don't worry about it, it's my fault. Moving forward 2 days, I got a call from customer service, and that's as when I decided to go to car, and double check, I was correct, I did not have any locks on my wheels. Then I got slightly angry, I called and left several messages for customer service, and the service department. And nobody got back to me. I then when to shop on the only day I was able to, a Saturday, after I tried several times, and no return calls again that same day. The manager of service department was then told when I was there, that I had aftermarket rims on my vehicle, and that was why they didn't rotate them. I brought him outside, and shows him me fully stock vehicle. And he said I don't have an answer for you, and the shop is fully booked for the day. I said I am sorry, but that is unacceptable, and the fact nobody got back to me, is also unacceptable. I then agent to the main building, and also left my number again, and this in now 2 weeks later, and no return call. Very unacceptable. You have now lost me as a new potential customer. Over this. Would like someone to reach out to me, if you choose to, obviously my many calls didn't get any response.

"At Midlands VW our number one goal is customer satisfaction."…read moreI had these guys repair my car and after two days, the repair failed. They refused to honor their warranty and correct the problem. Instead, they wanted to charge me another $2000 (original repair was $500). I am now out $500 for nothing. After nearly two months of me trying to get anyone in this company to call me back regarding fixing my car, I gave up and just picked it up (still not fixed).

If I can give zero stars I would. Stay away from this place. Dishonesty to another level. I took my…read morecar in for oil change and tire change. Left there shortly after with low oil error; checked oil and it was not full, very little oil in there. Took it back and they insisted everything is fine and levels are appropriate. So I trusted them. 20 minutes down the road sensor goes fed again. Still looked like not much oil in there so I finally added more oil and sensor never went off again. They are insisting that there was appropriate amount. You tell me who's right!?

I'm very pleased with the service and courteous staff! Just moved here, and they have taken extra…read moregood care of my new Lincoln Nautilus that I had shipped here!! Keep up the great work!!

Buyer Beware. I…read morefound a vehicle they had advertised online for $19,985. After calling to go over price and speaking to the manager Holly, she went over all the pricing and the discounts the vehicle had and after was satisfied with the price of the car went through with a credit check. After the credit check, the price went up $1995. For a "MVP NAS Theft Protection" which I already pay insurance for. I asked them to take off this MVP protection package the was unneeded, and unwanted. I was told that every new car has to have it through them which was not expressed when going over price of the car before the credit check. Holly is now telling me that it's a required "dealer fee" another lie. This is not a dealer fee it's an optional insurance package for theft and glass protection which again is already covered by insurance. The dealer is very untrustworthy. Don't take them for their word even if they are a "manager". If you do decide to use them get everything in writing before they run your credit and good luck as you were warned.

My friend purchased a SUV from Enterprise & the seat was broke. The driver's side seat will drop…read moreon you going down the road. I was a witness to this. This is dangerous! You would think a company that claims to inspect the vehicles well before they are ready to sell would have caught this. It makes you wonder. She is now having trouble getting some one to fix it as they have made the sale and received their commission. What happens when the seat does this and it causes her to wreck? This should not have passed inspection. I see what she is going through and it's like pulling teeth to get someone to fix this. She has only had the vehicle a week today and the seat has been doing this since the day she bought it. Potential customer no more!

Tramaine is at it again, I absolutely love my Ford Fusion titanium that I recently purchased from…read morehim. He is an amazing sales consultant and he always lets you know exactly how it is no beating under the bush and that's what I love about him. I will forever go to him to purchase cars.

Upcharge service near scam or actual scam tune of $360 at oil change/scheduled maintenance…read more Service advisor constantly "talks fast" (very fast), highlights a small charge and skims over or fails to mention a large charge. When you complain, you are shown a video of your conversation with the service manager that you can hardly hear with again talk that is fast and unclear. You are told the video ...cannot...be sent to you for more detailed examination. I remember agreeing to a $45 charge while looking at a page that showed $16. You'd think a service advisor would take some time to clearly explain the need for a $360 service item. Examining the maintenance schedule their is...nothing...anywhere remotely related to the "fuel cleaner" for which the charge was made. Of course, with a video one can hardly hear, and a service manager "talking fast" in "urban slang" tones and accents I can't say ...fairly...what the video actually shows. All I can say is it makes no sense that I would have let the request to pre-authorize a $360 upcharge at an oil change/scheduled maintenance go unnoticed. I remember very clearly during each of our conversations...struggling...to understand the service advisor. I really wonder now if all of that "fast talk" wasn't cultivated to further failed understanding. The service manager had the nerve to tell me, "Don't threaten me" when I "threatened" to buy a Rubicon at a different dealership.

Horrible experience. My husband purchased a vehicle and the third party company that handles…read moreinsurance and tags didn't do what they were supposed to do before the temporary tag expired. He was told multiple times prior to the tag expiring that it was being overnighted yet the paperwork was never completed and sent to the DMV. He's had the car for two months and has had to drive a rental for the last two weeks because they can't get the paperwork right. We've talked to multiple managers and everyone has to get with someone else. I would never recommend this place especially for military personnel who are registering their vehicles in their home state. He did have a great sales experience but it amounts to nothing when you can't drive the car you've been sold.

Please remove the 1 star that was made for me to put before adding my review!…read more I am extremely disappointed with this location's customer service. I've been trying to get service for my Jeep with no success at all. I'm from out of town and already dealing with the stress of being in an unfamiliar place, and this experience made it even worse. I called and spoke with a woman named Tammy, who was rude, dismissive, and unhelpful. She took my number and said someone would call me back -- no one ever did. No follow-up. No courtesy call. Nothing. When someone is stranded or trying to get their vehicle serviced while traveling, the least you can offer is basic professionalism and communication. This location failed on every level. I would not recommend this place to anyone who values respect, responsiveness, or customer service.

Service area sucks. No recent experience with Sales my past good experience has been with Dick Dyer…read moreToyota which was great!!

I didn't even realize this Kia was here. I've been going to the other one since we moved here but…read moreJTs Kia of Columbia will be my go to for servicing. From service to friendliness and cleanliness I just preferred this one. It is a ten minute longer drive but so with it!

My Experience with JT Kia on Greystone, was one of the worst car buying experiences I have ever…read morehad. I was initially impressed that the vehicle that I was interested in, was brought to my house from another location, the conversation that was had, with the salesperson shifted a few days later with my scheduled appointment. They claimed they were in this career choice to be an Advocate for the customer, that they could get deals that the customer couldn't ordinarily get & liked to Inform the customer of things that the dealership didn't want them to know. None of that transpired. I was low balled for my trade In. The Internet price was different from the in store quoted price unless you financed with them, "False Advertisement". Papers were signed on 3/17/26, I received the Vehicle on 3/26/26 due to a crack in the windshield. I thought I would wait until they fixed the crack in the windshield, before payment was rendered, But there was Urgency in getting my money, but NO Urgency in getting the windshield fixed, I guess that one was on me. They could have gotten Century Glass or Safelite etc. to come & fix it within a couple of days. There were No updates on the status of my vehicle until, the loaner that I had, they wanted to come & get it, I was informed it was sold. Otherwise, the salesperson was MIA. That was one of several things that had transpired that exacerbated my aggravation/irritability with this dealership. Since I wasn't in possession of the vehicle, I wanted my money refunded to me, they claimed, I couldn't get it back. When I finally received the call that my vehicle was ready, upon arrival, the car was not detailed, it was dirty inside & out. It had specs of something on the inside of the driver's door that wasn't there previously. It was missing a mat, I did not get a brief tutorial of the features of the car, I had to figure it out the best way I could. The amount of money that was spent on that vehicle, I should Not have received it in that condition, that was Very unprofessional. At that point, I was over it. I hate I did business with this dealership. I did let the salesperson & one of the Managers know how unhappy I was with the experience. I also sent a letter to Corporate. Best Regards

Since more people have been hired at the service department , it seems the operations have been a…read morelittle bit smoother. Other than Emily and Nick are hard workers and I look forward to continue to service my vehicles at Mazda of Columbia . P.S. open a location in the NE area because 1 dealership got the entire metro is insufficient to service your customers as Mazda vehicles are going to become more popular .

This review is based on my communications via email with Que Houser and Ro Gilmore…read more I was in the market to buy a new car and I like to do all of my communications via email. I reached out via the website and Que got back to me quickly with a solid OTD number for a new vehicle. After some emails back and forth, the sales Manager, Ro, jumped in to continue our conversation. In the end, he was able to match one of the quotes that I received but not beat it. His price was very competitive but unfortunately not the lowest so I went with another dealer instead. However, Ro was very responsive the whole time and was great to work with. I hope to work with him again in the future when I search for another new vehicle. Thanks Ro and Que!!!

Recently I dropped my 2009 Hyundai genisis 4.6 Leiter to get a few light bulbs changed. When I…read morereceived my vehicle after completion, the light was still out, and the bumper cover was out of alignment. I started the engine and the check engine light was on. They corrected everything. The following day check engine light came back on. Took it back to dealer. After 2 days I called, was told the ECM & MASS AIR FLOW SENSOR were bad and needed replacement. Pickup vehicle from them, as I was told by service manager Jackson, they could not help me. Took vehicle to Williams Auto and he went directly to the problem. When they removed the air cleaner, the wires to the mass air sensor was pulled out. Didn't use the connector to properly disconnect the fitting. Fortunately, I returned to auto nation and was reimbursed for the repairs. Please find some mechanic who has as much pride in your vehicle as you do. I don't recommend this service department to anyone.

Great experience, easy rental process. The vehicle was nice & clean. Return process was just as…read moreeasy. I will be renting from here again.

This place is amazing. Nygel saved us from not being able to drive around for my husbands army…read moregraduation after budget cancelled our reservation once we landed all the way from California. I called and he was so nice, came after hours to get us set up, and made it so easy. He was so nice! I cannot recommend this place enough. They also offer military discount and were very budget friendly, while getting a nice car too. I can't thank you guys enough!