I have been renting cars a few times a month for 3 years now to the date. This is the busiest…read moreEnterprise location in Columbia, but they have always been professional and accommodating. Darius was the manager for the majority of the 3 years I have been consistently renting from them. He was always pleasant, understanding of my needs, and made my trips to the location pleasant despite how busy and crowded they were. Now there is a new manager and team of staff, and they have also shown the same type of professionalism and accommodating spirit. I have witness them listen to customers and try to make their experience as stress less as possible, when dealing with insurance claims. I would never pick another location even with the wait time due to their heavy traffic. So thanks to the old manager and team for winning me over and now the new team for continuing the same quality service. Pleased Customer, N. N. Gay-McGriff

Don't trust using their online bookings! My insurance company set up a rental following an accident…read morewith my personal vehicle. Went through the link to choose the type of vehicle to rent, entered all of my info, and received a pick up time. Showed up to pick up the vehicle, and was told they didn't have any available, and would have to wait at least 3 more days. Thanks for screwing me over, Enterprise!!!

Terrible customer service. Person at front desk Jonathan was rude and indirect. When I advised him…read morethat my vehicle needed an oil change, he said it was a sensor issue. I had to drive the car to work but after I got off I went back and requested oil change paperwork, he retracted earlier statement and asked ME to take the car for an oil change. If I didn't need the car I never wouldn't have considered it, but yeah. They don't service their vehicles apparently and ask customers to do it for them! 0/5 stars. Please go elsewhere.

If I could give this place zero stars I would. They have the worst attitude. Worst customer…read moreservice. And you shouldn't have to ask for paper work constantly or to make sure they have the info you need. And then they get snarky with you for not properly doing their job. A manager needs to be on site in my opinion. And Jonathon who sits up front doesn't give you direct answers. They don't do a proper walk through with you. The car was dirty and I gave it back on better condition than it was given to me. And they just give you a balance due that they decide upon. They may be cheap in the beginning but when you return the car you have a random new charge. And they discuss NOTHING with you which is my biggest complaint... so in my opinion Enterprise is definitely the way to go if you want great service and to truly know what you're paying for and no hidden surprises or fees.

This is the most ghetto Enterprise I've ever been to. The whole staff is unprofessional! My…read moreinsurance put in a claim for me to get a vehicle. Went to this location to get vehicle. They told me to come back next day because they didn't have any vehicles. Took off my job and came back the next day then they claimed they didn't not have my claim. So I raised hell to the manger and her staff. It was the manager fault because she did not do something right in the system, she admitted to this. My insurance company told me this office canceled my vehicle pickup and the manager lied on the phone saying they did not. Then she lied saying she will reimburse me for an Uber from the car collision place once they dropped me off to Enterprise. Sent her my receipt via text and she never reimbursed me. Do not go to this location they are incompetent.

Office opened on time (we were first in line) and the car we had reserved was on the lot, cleaned…read moreand ready to go. Simple check-in process was appreciated. Staff was nice and professional. Only drawback is that this office is not open on Sundays - but the manager worked with us to return on that day. (A pick up on Sunday is not available - have to use a less convenient Enterprise location when that is needed). Anyway, great experience! Very much recommend this location - we'll use it again!

Customer service was great! Professional, courteous, and empathetic about bout situationread more

I had great customer service today. Ariel answered the phone, she helped me get in and out. I'd…read morerecommend coming here for all of your rental needs.