Overall it was fine. Came for an oil change, once we said no to the additional services that would…read morehave been $400+ we felt somewhat pushed away/unwelcome. The person that came in after us, their car was done at the same time as ours and they were asked to check out first, which wasn't an issue until the employee was discussing discounts, etc. then when we went to pay it was very dismissive and even seemed annoyed when we had a coupon. Like I said overall everything was fine, and hey some people have bad days.

If I could zero stars, I would. The employee Stevelyn Joyce flirted with me inappropriately two…read moreother service dates before asking for my number for potential romantic reasons. I called to complain to the manager and all they did was talk to him. I know it's against jiffy lubes code of conduct and this employee should be fired. He told me he has asked for other women's numbers on the job as well. I also filled out a customer complaint form to corporate and needed to go back in my transaction history to find my last service date because when I called to talk to another employee about filling out my form, she said that my vehicle was not found in the system, and I have never been a customer, which is not true I have all of the transaction, history and screenshots of all of this happening.

I was visiting from out of town when my tire pressure indicator light came on. I went to Chapel…read moreHill Tire Dobbins Road and planned on spending the morning there. Everyone I encountered were wonderful! The gentleman that checked me in got me right back to one of the mechanics. They took care of everything in less than 30 minutes without an appointment. The customer service was top notch and I would give 6 stars if I could. Highly recommend !

I hate to have to leave a bad review as the employees I interacted with were both very friendly. My…read moreinteraction with them leads me to believe that the deceptive business practices I (and apparently others) encountered come from higher up. I can only assume that a business that takes advantage of it's customers takes advantage of it's employees in whatever ways it can also. My specific case: I had a screw in my tire. It is a relatively new tire with plenty of tread left and the screw had planted itself between the tread, not in the sidewall. When I took it in just before closing the person working the counter said they could plug it for me no problem if I left it overnight, and wouldn't even charge me for it. "Too kind! Thank you" I said, thinking that is how you generate loyal customers. The next day I had a message saying that they couldn't repair the tire. I called them up and they said something about the angle of the puncture, it sounded half baked. The person on the phone didn't sound completely convinced themselves and like they had a script for the "Snap Financing" they should try to steer me towards to pay for two new tires (so they'd wear evenly). After politely declining to buy new tires from them they were willing to re-inflate my damaged one so I could drive away. when I took it to another local shop today they were able to plug it no problem. I even asked if there was anything unusual or any reason at all they might have suggested I get new tires. The guy who did fix it basically said "If I wanted you to spend $500 you didn't need to today I could have tried lying to you too." in actuality he just said "Nope, it was a simple plug." Two stars for friendly employees who hopefully find something better when this place hopefully goes under, like it deserves to in my estimation.

Did more harm than good. Fixed the wrong part, and then left the car with smashed wires and my car…read morebroke down within 2 days. Also, a pain to contact, don't expect any updates.

My (less than year-old) battery seemed dead; had to have car towed in. But the car & battery were…read morefine! Something about battery having built up negative charges; got going directly via engine; cleaned battery of corrosion; then car started every time! Sent me off VERY happy!

My wheel had been making a dreadful sound that was getting progressively worse. Think of a…read more"womwomwomwomwom" from my wheel bay, which increased in speed along with my vehicle's speed. I could've sworn it was the front left and had thought that tire looked the worst out of the four tires, but the people at Lloyd were honest in informing me that it was actually the front right side! They replaced that tire and the sound is gone, effectively ridding me of my driving anxiety. They could've just replaced the left tire like I had initially asked and let me continue experiencing the issue, but they let me know exactly what the problem was. Chris was also very kind + patient when I had quite a few questions. I will be returning soon to get the other tire replaced!

While I did initially appreciate how quick the inspection was, I am now realizing why it was so…read morefast. Currently sitting at another mechanics because my brakes and rotors are in horrible shape. They neglected looking at my brakes which would have been nice to know that they aren't in usable shape.

This location is consistent with service and customer service. I made an appointment for my annual…read moresafety inspection and waited a few hours. When my car was finished they brought it around for me as it was cold out and the car was parked in an adjacent parking lot. I always feel comfortable at this location with service.

I've used this location of Chapel Hill Tire on multiple occassions. Most recently for lube service…read moreand requested a quote on a spark plug job on my Toyota. The good - the service writers are fairly friendly. The bad - pricing appears to be above market rates. The dealer wanted $700 for spark plug change - Chapel Hill Tire was $808 - I ended up getting the job done for $480+ tax up the road at another shop. They do not give you an invoice or paper receipt - so you can't look over the work performed at the time of pick up - they are "paperless" which is in my opinion bad business and bad for the consumer. Shifting the cost of a piece of paper on the customer is tacky, cheap, and unprofessional. They will email it to you. I also got a quote for tire installation - they charge $100 more if you provide the tires from a competitor or from Tire Rack. $118 if you purchase their tires; Over $200 if you use Tire Rack tires or provide your own $55/ wheel/tire. Based on all of this experience - I can't endorse Chapel Hill tire at this time. UPDATED REVIEW: 11/24/25 I had to return to Chapel Hill Tire on Franklin St because Discount Tire attempted to put new tires on my Tacoma on Friday. They were able to do 3 of the wheels and the 4th, a front right wheel would not come off because one of the lugnuts was driven on so tight, it broke their tools. Chapel Hill Tire was the last shop to rotate my wheels and tires - which is done on each oil change at 5,000 mile intervals beacause AT tires require this level of attention. This was performed in April 2025. I did not rotate the tires and wheels in September because I was replacing the tires. Unfortunately, now I am being charged $261.00 by Chapel Hill Tire to "fix" or remove the busted / stuck lugnut. This was completely avoidable had their technician in April not driven the lugnut on so tight. I really don't like impact wrenches but most shops use them because it saves time and cuts down their bottom line costs. I was also informed, to remove this lugnut "minimal scratching" will occur to the wheel - which is not great. If the scratching is at all visible on the wheel I will have to refinish the wheel or replace it or have it repaired. $261 - Today's repair $20 - 2 Lyft rides to and from And my time to schedule this and 2 appointments instead of 1 to get my new tires installed. I will not return to Chapel Hill Tire on Franklin St and I can't endorse them any longer for any work. -CT UPDATE post pickup of my truck: Not only did Chapel Hill Tire charge me $261.00 for a problem they created - they didn't install the TPSM sensor in the wheel and they did not notify me when they called with the estimate they were having any problems whatsoever. I did not realize this until I got home - they don't print you an invoice - because saving .03 on printing an invoice is how CHT operates. When I arrived home I found the TPMS sensor in my cupholder. Now I can return to Discount Tire - to have them FIX a 2nd problem created by Chapel Hill Tire. They can look forward to a credit card dispute at this point for the full amount of $261.00.

Good mechanic in 919 area good and honest he doesn't overcharge good pricing and good workread more

As a woman, I can tell you there's no shortage of mechanics out there who will look at your car and…read morediagnose you with stuff you don't need just to charge you more. Clyde at Pass The Wrench doesn't do that. He's a fine young man who provides quality, affordable service. If the job isn't done that day, you pay him when it is. I seriously lucked out by asking on Reddit if anyone knew of a mobile mechanic that could come to our house and fix out Infiniti, someone recommended him. He answered his phone right away, listened to the issue, and came plenty prepared. Not only was he fantastic with the service he provided, he was able to get us discounts on the parts we needed, willing to work around us very close to Christmas (even offering to work ON Christmas), and it turns out he can do more than just cars. Since moving to NC, all we ever hear about is how everyone in this state has "A Guy" they know that can do fix-it/handy projects around the house. Clyde at Pass The Wrench happens to be That Guy for us now. It's rare you find someone that loves what they do and is willing to do good work at a good price without trying to swindle their customers for a quick buck. When it comes to local businesses, Pass the Wrench is exactly the sort of place I want my money going because the person running it happens to be just an all around good human. He might be based out of Raleigh, but he services all over and will come to you to fix your car. We're out in Clayton, and he came to us without issue. I will personally be recommending him to everyone I know.

Unfortunately I wish I didn't have to leave any stars. Pretty sure he was a con. I found out…read morehe overfilled the oil.

Don't work with them if you value your car and especially your time. Complete time wasters and not…read moreproblem solvers

Avoid. Hired for an AC compressor replacement. Minimal…read moretools, had to lend a 10mm socket, one of the most common tools needed to work on cars nowadays. Released freon from the system into the air. Didn't complete the job. Paid for some parts and hours prior to completion - big mistake. Then ghosted. Just avoid.

A little pricey. Failed to get back to me with price parts on another potential repair after I paid…read morehim and he finished the job. Not a big deal but I put some stock in a person's words. Texted him later for another repair and he was about $100 more than another person.

My husband brought our Subaru in today just to get a sense of how much a diagnosis would cost us…read more Not the cost to fix. We had been quoted $200+ just to diagnose the issue by another garage. That price wasn't out of pocket, some problems require substantial time for mechanics to take apart. These guys took time out of their day to look at the issue and gave us a fantastic, detailed estimate. They saw the problem right away. They could have charged us a ton of money and hyped unneeded repairs, but didn't. We will definitely go back. They're honest, reasonable and clearly prize doing what's right above $$$$.

Did me a solid just moments after smashing my front fender into a Carrboro loading dock. Rolled in…read morethere, fixed in 90 min, $200 worth every penny.