The sell representative was great as he was friendly. The manager is the issue and the general…read moremanager is never available. I have been struggling and am very frustrated with how they handle my car trade off. My credit has been effected and the bank has been calling every other day. This dealership will effected your credit which lower ur credit score. I need help with anyone who know how I can get the dealership to pay off the car I trade off or /and different option I have.

I brought my car in with five specific issues and agreed to a single diagnostic charge to have…read morethose concerns checked. Their own signed paperwork lists the concerns together with one diagnostic charge. They diagnosed only four of the five issues. Then, instead of completing the job I brought the car in for, they told me they wanted ANOTHER full $200 diagnostic fee to diagnose the remaining issue. I refused. At that point, they refused to release my car unless I paid the $200 original diagnostic charge, despite the fact that they had not completed the diagnostic work I brought the vehicle in for. The paperwork I signed does not say the diagnostic fee is "per issue." It does not show separate diagnostic charges for each concern. It shows the concerns and a single diagnostic charge. This is one of the worst dealership service experiences I have ever had. The problem isn't simply the money. It's the way the situation was handled: changing the financial expectation after the vehicle was already in their possession, refusing to complete the remaining diagnostic without another fee, and then using possession of my vehicle as leverage when I disputed the charge. If you're considering bringing your vehicle here, my advice is simple: get absolutely everything in writing before handing them your keys, ask exactly how many diagnostic fees they intend to charge, and do not assume that the price on your signed repair order represents what they will ultimately demand. I will also be documenting the matter and pursuing the appropriate consumer complaint channels. I would not trust this service department with my vehicle again.

Selling of my 2008 Honda Accord to Ideal Auto Exchange via Kelley Blue Book platform has been an…read moreunexpectedly simple process: Logged onto the site, entered the particulars of my vehicle, received a reasonable bid, contacted Ideal and delivered the vehicle on a mutually agreed time. That's it. Both father (Louis) and son (Ryan) Katz made that a pleasant experience. They told me what to bring and waited for my title certificate to arrive (honored an expired offer); no trivializing my car nor haggling!

I sold my 2019 Infiniti QX30 back in January on TrueCar. I had the most pleasant experience with…read moreLouis, he made the sale easy and stress-free and we got the whole process done in about 30 minutes.

My experience with Sunrise Autoland was excellent, I had some concerns that was immediately cleared…read moreup. John who I worked with, was very informative and helpful, so much so my girlfriend is interested in one of the cars in your inventory. I would recommend Sunrise to anyone looking to purchase a used vehicle. Regards - Kenneth W.

The guys at Sunrise Autoland are wonderful. They worked to ensure that I walked away with full…read moreconfidence in knowing I purchased a solid car that is in immaculate condition and agreed to a good deal that was very fair to me. They provide full transparency. No hidden fees, no pressure, just a pleasant experience from start to finish. I would buy from them again in a heartbeat!

I came here last November to complete my New York State car inspection. The staff was friendly and…read moreservice was great. I plan to start coming here going forward for my car inspections.

Worst dealership ever. Crooks to the fullest. Bait & switch crap too. Also there cars are rebuilds…read more& the title states it clean. Beware of this dealership.

Bait and switch dealership. Sales tactics are completely unethical. Would not recommend this…read moredealership at all.

I would give them ZERO STARS if that was possible the location 212-11 Hillside are filled with…read moreunethical scam artists. Shawn and Abdul are LIARS This is the absolute WORST dealership ever! DO NOT MAKE THE MISTAKE OF BUYING A CAR FROM THEM! THEY WILL RIP YOU OFF. they are liars, they claim they will fix issues with the car within the first 90 days but this is a SCAM!!! RUN AS FAR AWAY FROM THIS DEALERSHIP AS POSSIBLE!! They claim there's a 90 day policy where they fix whatever is wrong with the car, THAT'S A LIE, when they do take the car to get fixed EXPECT TO RECEIVE IT WITH NO GAS IN THE TANK Do not make the mistake i did they give you the run around and act like you're the problem. REPORT THESE PEOPLE they are robbing people and getting away with it. PS when you do put negative reviews on Instagram they just delete it or hide your comments. What a pile of losers

While I truly appreciate the solution and the professionalism shown toward the end, I do wish it…read morehadn't required escalation to receive what felt like prime customer service, especially given that this was a safety-related issue. That said, I am grateful for the final outcome and for the individuals who stepped in and made things right. Thank you again to Ruben, Marcello, and the Merrick Blvd service team for their help and follow-through.

Do NOT recommend. My parents leased two cars from this place and at the end of the old/first…read moreHyundai lease, they chose to sign a new lease with this dealership because the sales associates assured them multiple times that if they sign with the place, they would be forgiven the charge for the over-mileage. If my parents were not promised that deal, they would've continued with their old dealership in Northern Boulevard, which is run by honest people. My parents ended up getting a bill for the full charge for the over-mileage. I have spent HOURS visiting and calling to resolve the issue, but the dealership is now saying that they cannot find any record of this promise. I'm now wary of recommending this place to anyone and will not want to do business with them ever again.

were all set to buy a car. Salesman was very nice First there was 1 price on ad then in fine print…read morethe price was not the same. Then I told the manager that I can only finance up to200 a month. and he would budge. from 211 lol. So they lost our sale. Then they had the nerve to call us after what a joke. bought somewhere else that was honest

What can I say about Gateway Car Dealers....simply amazing, helpful, understanding, compassionate…read moreand extremely excellence customer service! They were so great I got two cars from them. Mohammed, Bossman Mr. S and all the employees were amazing to work with.

Family owned business. It would have been a 5, but I gave it a 4 because of the price. I can…read moreconfirm what most people say: they will add these charges that didn't make sense. I negotiated to the best of my ability because I was very specific with the car I was looking for. At the end, I was pleased with the experience. Pro: - No hassle - went above and beyond. - Amir made sure I ordered the missing part he promised even after the sale. - Travis made sure I got all the paperwork I needed to do registration outside of NY. I was in and out of NJ DMV in less than 30 min because I had all the paperwork and they even coached me on what to do. - car was in good mechanical condition. Con: - price negotiations. Even after agreeing with the price, they kept tacking on small price increases. You need to know this before walking in and making a deal so can make sure they don't do it. - they need to hire a better detailer. They honestly suck. I would have done a better job. Also, this is a used car dealer. You need to know what you're buying and set reasonable expectations. If it doesn't meet your needs, just walk away.

My experience was awful. My appointment was for 7:pm. I traveled 3 hours from upstate and arrived…read moreon time only to be told that I could not test drive the car. I was told that they never do test drives that late. I was also told that the people answering the calls and arranging the appointments are not directly affiliated with the company and don't know what they're talking about. There was also a $6K increase between what was advertised on CARFAX and the actual price. Someone over the phone also tried to pressure me to begin the finance process before I even saw the car. I called the next day to file a complaint, but I'm sure if the person I spoke with was actually a manager based on what I was told about who is answering the phone.

No Way! Applied for credit and was approved. Would not send carfax. Very unorganized, lacked any…read moreknowledge about the car. Never returned calls. Very uncaring and unprofessional. Sold car (if it even existed) or said they sold it. Horrible experience. 0 stars should be an option

Thomas made what could have been a stressful new car-leasing process feel effortless from start to…read morefinish. He went above and beyond to help us find the exact Calligraphy model we wanted in a very specific color combination, and somehow even made sure everything was completed in time for our big trip. He came highly recommended by a family friend, and he still managed to surpass all of our expectations. Not only was he incredibly professional, responsive, and patient throughout the entire process, but he also secured us a better deal than we ever expected. It's rare to find someone who genuinely cares about their customers the way Thomas does. If you're looking for someone trustworthy, dedicated, and willing to go the extra mile, Thomas is absolutely the person to see. We couldn't be happier with our experience! Thank you again, Thomas & Motive Auto for making this such an exciting and memorable experience for our family. We truly appreciate everything you did for us and will be recommending you to everyone we know!

After seeing all these positive reviews, I decided to contact them. I emailed them about my…read moreinterest in a leasing a 2024 Mazda cx 90 on 9/9. No response. Went to a different leasing company that also have 4.9 reviews on google like this company, and got a response within minutes of inquiry. I am sure they are a great company based on reviews though once you get the ball rolling with them.