I was buying a car for my daughter and had to do all of the arranging from long distance which can…read morebe scary and overwhelming. The experience was amazing. Keivan was so considerate, encouraging, no pressure and really held my hand. He never got annoyed at my endless mom questions, negotiating, etc. He was kind and considerate the whole time. My daughter picked up the car today and was as well treated with patience, care and answered all of her questions, showed her everything. Neither of us ever felt pressured or rushed. I am so grateful. What a lovely experience. I hope the car is as loving to my family as these guys were, lol. These guys are working in good faith and are good humans.

Our experience with Keivan was awesome! Keivan is genuine and transparent. He walked us through…read moreeverything, he had the papers ready to sign and go. As first-time car buyers, we felt comfortable with them and transaction was fast. We'll definitely buy again from Prestige Auto Sales Group and recommend to anyone looking for a secure, positive car sale experience!!

Manny provided excellent service - Best customer service …read more Took care of the maintenance and advised of an existing issue and took care of it .

Went to see a vehicle for my daughter & a gentleman by the nickname "Lucky" helped us.I couldn't be…read moremore happy with the service and professionalism of this guy.Very helpful & very knowledgeable about the vehicles.Everyone that worked there were very polite.Excellent service Toyota & I feel we were "Lucky" with our transaction.Thank you Toyota

The business recently changed hands or rebranded but I can tell the owners and staff are trying…read moretheir best. Came in for some work last week, and had to come in again this week to get an ordered part installed. Both times, no issues. And the video evaluations work really well. But I want to focus on the second follow up visit to get the part installed. I had scheduled an appointment and showed up early. I had to be while-you-wait. I didn't have time that day to drop off. I'm skeptical by nature and automatically get anxious about unforeseen delays. I always make a point to be super-polite, but the team could sense my time was limited. It felt like they put in a little extra hustle and got me out of there in just under an hour, including a quick car wash. No issues, no delays, fair price. I really appreciated that. Thank you. The only small critique I can offer is the EDM music played in the waiting area was too loud for me. I felt more comfortable waiting outside. Otherwise, it was a positive experience. Please keep up the good work!

Special shoutout to "Rick" @ Parts department , I had to order 2 special parts - took some time to…read morelocate exact order # , but he spent ample time with proper explanation about the part. One of the part I needed - I was forced to buy entire assembly for brake fluid reservoir (even though I only need a torn strainer) he recommended that I check out "after market " products - he even helped me to look up on google search. This dealership go above and beyond to help customers - from my buying experience back in 2022 and services and parts department. Kudos to Hello Mazda of Valencia. I am considering another Mazda car soon.

UPDATE: dealership did the right thing and they went ahead and replaced my hood struts at NO COST…read more Plus they filled my tank. Thanks Ali(Service Manager) for your help! BUYER BEWARE!!! I bought a vehicle(Lexus RX350 F Sport AWD) here in March, 2026. It's a pre-owned vehicle and I had it less than a month and put less than 500 miles in it. I went to check the oil level and washer fluid (4/10/26) and at that moment I discovered the hood struts were shot. They would not hold the hood up. I reached out to Gregg(salesperson) and I told him the issue and he said to bring the vehicle in to have them check it out. I want to point out that I live about 65 miles away from this dealership and without traffic it usually takes 1hr and 15 minutes, with traffic close to 1hr 45mins. With that being said I took the car in today (4/11/26) and arrived there at around 9:15am and they took the car in and it took like 2hrs for them to come out and tell me that yes the struts were shot(shocker) but then Jack the service advisor told me the "good news" that they would cover half and I would cover the other half. My share would come to $450!! I just spent close to 30k on one of their vehicles and they refuse to replace a part that was more than likely overlooked before the vehicle was listed for sale! Keep in mind the car is also missing the cargo cover which they claim some cars come with it and others don't depending on the packages the vehicle is equipped with. My vehicle has almost every package except for the triple beam headlights and surround camera. That cargo cover alone is listed online for about $700. The car is also missing the owners manual (which is fine, you can download online) I just wasted 6 hours of my time for them to tell me they wouldn't cover it. Gregg is probably the only positive in this whole story as he offered to fill my vehicle before I left. Thank you Gregg for at least trying to make the whole situation a bit better. I give Gregg a 5 star rating but the whole dealer doesn't even deserve 1 star.

From drop-off to pickup, everyone at Keyes Lexus of Valencia is amazing!…read more My service rep, Jesse Colon, is a rockstar. He provides service with the efficiency, attention, and care of a neighborhood mechanic. I especially appreciate how he makes you feel like you're his only customer. He remembers you and works hard to get your vehicle serviced quickly and at a time that works for you. Jesse is a true asset to Valencia Lexus! I also appreciate the projected costs and photo documentation of recommended repairs, which help me plan accordingly. You'll definitely be seeing more of me!

Had a great experience dealing with Bobby. He was friendly, knowledgeable, and the buying process…read morewas fast and painless. I would highly recommend! Our daughter loves her new car and we couldn't be happier with the pricier and service. Thank you Mountain Motors!

My experience here was not worth recommending. I get it buying a car can be overwhelming itself…read morewhile dealing with your credit , the downpayment , what will the bank approve etc. . That being said , sales associates here will try to sell you what they feel you need to buy vs trying to make the sale for the car you liked . Overall , customer service is lacking transparency and patience

I highly recommend coming here to purchase a vehicle. Kenneth, also known as Kenny, was my…read moresalesperson, and he was absolutely amazing, completely hassle free and easy to work with. He reached out to me right after I made an inquiry through AutoNation.com and answered all of my questions promptly via text and email. By the time I arrived at the dealership, everything was prepared and ready to go, which made the process incredibly smooth. The finance manager, Mario, was just as great. He was professional, straightforward, and did not pressure us at all when it came to warranties. When we declined, he respected our decision without any pushback, which I really appreciated. If you're planning to purchase a car here, definitely ask for Kenneth (Kenny). He is kind, genuine, and truly makes the experience enjoyable. Overall, a great dealership and an easy, stress-free car buying experience!

Dog friendly dealership! They always welcome my dog and everyone goes out of their way to give him…read moresome pets. This dealership is THE best in all of California! I drive over 1 hour from another city (where a Honda dealership is located) just to have my Honda Civic serviced at Valencia Honda. I even used to drive in from San Luis Obispo , that's how amazing this dealership is! You can tell everything about a dealership in how the employees act. The service techs and advisors are always smiling, laughing, and having a good time at work. I have yet to encountered an employee who isn't happy, which is an absolute rarity these days. Management must treat them right! A Plus! Protip: hiking trails along the river while you wait for your car to be serviced is an added bonus.

Took my car in for an oil change and tire rotation. I marked the tires to see if they rotated them…read moreand turns out they DID NOT. They charged me $60 as if they did. Called them out on their bullshit and they refunded my $60. Don't ever come to this Acura, they're fucking scammers

We were visiting friends in Santa Clarita when our Acura's radiator gave out on us. I saw Ashley…read morein service and explained the situation. She took the keys and I was on my way in about 10 minutes. Next day she called with estimated repairs. Since the car was old, we didn't want to spend money fixing it. She helped to arrange a price from the dealer and we closed everything remotely. Ashely was fantastic!

My wife and I went to test drive a Tesla at their Valencia, Ca location. We met Nada there and she…read morewas the most knowledgeable sales person. She had us drive 3 models, told us in great detail about each one. She answered all of our questions and we decided to purchase a model X at 5:30pm that day. She was so wonderful, she helped us on each decision in the purchase while everyone else in the store had gone home. I highly recommend you to come to Valencia Tesla and talk to Nada if you are interested in a Tesla.

Waited two months for my brand new Tesla Model Y Performance only to arrive at delivery and find…read moredents on the car and curb rash on the rim. Absolutely unacceptable quality control for a "new" vehicle. When I pointed the damage out, the staff gave me two choices: either accept the damaged car and have it repaired at a Tesla collision center, or reorder another vehicle and wait another month or so with no loaner or accommodation. They even said I wouldn't have to pay out of pocket for the repairs... as if that's supposed to make delivering a damaged brand new car okay. I decided to reorder because I wasn't going to accept a repaired vehicle as "new." I was also assured the VIN would immediately be removed from my Tesla app so I wouldn't be matched with the same car again. A few hours later, I got a notification to schedule pickup for the exact same damaged vehicle. The entire experience felt disorganized and careless. For a company this big and vehicles this expensive, the delivery experience and customer service should be far better.

Lovely place with a great staff. Anthony Castro comes to mind. He was very knowledgeable when we…read moreasked about different cars. Definitely a place we recommend to others!

Five stars for Anthony Castro. Professional, friendly, and incredibly helpful throughout the entire…read moreprocess. He made buying a car simple and stress‑free. If you're heading to Dodge AutoNation, ask for Anthony -- you won't regret it.

My husband and I were interested in purchasing a X5. I looked at all the BMW dealerships within a…read more50 mile radius of us. I contacted about 15 dealerships, and spoke to several sales reps. Edwin L. stood out from the rest. From the moment we spoke on the phone, he was attentive and answered all my questions. It was our first time buying a BMW; so I had a lot. We live in LA, but decided to drive 33 miles to go to Valencia because of Edwin. The website had stock photos of the vehicle. Without me asking, he sent me photos. He was always a step ahead. There was a dealership that was 4 miles from us that had the same car, but Edwin's customer service won us over. He did not disappoint. We got a great deal, and he made the whole experience enjoyable. He went above and beyond to make us feel like a valued customer. Thank you, Edwin!

We had the worst experience with Valencia BMW. We purchased a 2024 X1 CPO here in Dec 2025 and we…read moredidn't receive the 2nd key until 5 weeks later. We have been calling and texting and it was extremely difficult to get a hold of the sales person and get a call back. Around the same time we noticed there is a sour mold smell coming from the car. We eventually figured out it is coming from the AC system. So we brought it to a different dealer close by who quoted us for over $400 AC cleaning and said it wasn't covered by the CPO. They told us since you've only had the car for 5 weeks they recommended we talk to Valencia BMW to help us out with this. It makes sense to me that we should expect a CPO car to not have a mold problem in the AC. I don't think this is too much to ask to perform a cleaning service to the HVAC system despite it not being covered by the CPO warranty. We tried to call Valencia every weekend but kept getting transferred to voicemail and never got a call back. We finally got the chance to talk to the manager today and he told us there is nothing he could do and we were offered a new air filter. So now we will be paying for an over $400 AC cleaning service on a car we just bought a few weeks ago to clean mold out of the air conditioning. It's a beautiful car but hopefully you don't mind it smelling like vinegar and old laundry! After the car is sold do not expect any service from this dealership. There is no care for customers after the sale takes place. DO NOT BUY FROM VALENCIA BMW! EVER!