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    Tesla

    3.0 (32 reviews)

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    Person Dropping off model 3
    Erika A.

    We have had our Tesla for 5 years now and we're looking to upgrade for a cyber truck. We had to bring our model Y for service and asked for a truck to test drive and were told none were available and you get an equivalent loan vehicle. I really dislike making things about race but the two individuals (non-Hispanic) next to us one dropping off a model 3 and the other also a model y without asking were given the cyber truck in fact the representative told them I'll give you a truck have you driven one before we we have a lot today. If you want to be profiled this is the location to go. So disappointed. This is one of those things you see and unless you experience yourself you don't believe. Fortunately I was wearing my metas. Some snip its of it for reference are here. Blurred the face because it's not the clients fault I'm sure they would have accepted any car. Truly debating on whether or not to post the full thing on social media.

    Following a service appointment on February 27 for a spoiler to be put on, I discovered damage to my vehicle that was not present prior to the visit. I reported the issue immediately and provided photographic evidence. I was told the matter would be reviewed against intake photos; however, no follow-up was provided, and the case was closed without resolution. A subsequent phone call on March 19 did not result in any meaningful action or timeline for investigation. I am disappointed with the lack of accountability and communication regarding a service-related concern.

    ED A.

    This 5-star review is for Elizabeth Zambrano M (I don't remember her last name). Elizabeth was my service advisor--great communication throughout the whole service process, even after my service was completed. Elizabeth was very responsive to my inquiries/concerns. It was a 2-hour wait to fix the alerts on my Tesla screen. I decided to wait, and no courtesy shuttle was provided. The service lounge for customers waiting on the other hand, is a different issue. I posted photos of what the lounge looked like. I was the first customer that morning. The lounge is very basic!

    Ryan S.

    Had an appointment , didn't like that I had to wait 7 days but that's besides the point. That's Tesla issue , not this location. I choose the earliest appointment, 8am on a Thursday. I arrived 7:35am, and was second in line. By 8am, there were many cars in line. So just to let everyone be aware, busy place! They actually opened a little late, I think 8:05 am they opened the doors. Freddy was my contact, and he was super friendly and paid attention to my concern/issue with my Tesla. I took a test drive with the lead tech to listen the noise I was hearing in the car. He also was very responsive and friendly. Once he heard it, understood and had an issue the problem. Huge difference when I am at Honda or Toyota service centers. Those places are often poor experiences. My car was fixed same day. Freddy let me know once was complete. I didn't get a loaner car, not sure if I was supposed to ask or maybe wasn't available.

    Service vehicle chargers
    Cin V.

    Big shout out to Sr. Service Advisor, Elizabeth. Our Model Y was having issues on our road trip home last week and she was able to squeeze in our car and lend us a loaner vehicle to get back home until our car was fixed. All of the staff is nice and very helpful in answering questions in the showroom as well. Service is fast. Parts were delivered on Monday and our car was fixed and ready for pick up by Tuesday morning already. The waiting room is clean with some snacks and cold water. The bathrooms are unisex and clean. This was our first time here and won't be our last.

    It can hold a lot of cars so they'll work on your car very fast
    Ross L.

    Excellent fantastic service with my service provider Freddy Espinoza extremely friend friendly and told me in detail of everything provided from my vehicle. Also credit me with a cleaning camera for $60 off. This is the place where you want to go with your Tesla.

    Shaddai L.

    Tesla Service Experience** I recently had to check in my Tesla due to an urgent issue with the airbag system . While I appreciate the promptness of the service team, my experience with the loaner car left much to be desired. First and foremost, the loaner vehicle had a serious issue with low tire air pressure. The dashboard warning advised me to pull over due to extremely low pressure, which made it difficult for me to use the car for my errands. Unfortunately, I wasn't able to get this issue resolved during my time with the loaner. Additionally, while the interior of the loaner was clean, the exterior was in poor condition. It was extremely dirty, which was quite embarrassing to drive around. I expected a higher standard from a Tesla service experience, including a clean vehicle for the duration of my loan. Despite these issues, I still love my Tesla and appreciate the overall service. However, I believe there's room for improvement in the loaner car experience. I hope my feedback helps enhance future service visits for other Tesla owners. Thank you for your attention to this matter. Just update When picking up the car they I had a lot of issues with the loaner car so they issued me a credit made me change the ratings here on yelp.

    Bryant M.

    I took my MYP in on 3/12 for a windshield replacement and they damaged my car. I understand it was inadvertent but their compensation for my inconvenience was insufficient, the Service Manager could only offer a certain figure, the car was returned dirty when they agreed to wash it and they didn't charge it after driving it or the repair shop approximately 60 miles. I will do my best to avoid using this location for service in the future and would not recommend them.

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    2 years ago

    Went in for a follow-up visit. Gilbert provided great friendly service and answered all my questions. Got my car back earlier than expected.

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    Ask the Community - Tesla

    Review Highlights - Tesla

    Gilbert provided great friendly service and answered all my questions.

    Mentioned in 4 reviews

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    Mazda of Valencia - My mom and her car

    Mazda of Valencia

    (183 reviews)

    The business recently changed hands or rebranded but I can tell the owners and staff are trying…read moretheir best. Came in for some work last week, and had to come in again this week to get an ordered part installed. Both times, no issues. And the video evaluations work really well. But I want to focus on the second follow up visit to get the part installed. I had scheduled an appointment and showed up early. I had to be while-you-wait. I didn't have time that day to drop off. I'm skeptical by nature and automatically get anxious about unforeseen delays. I always make a point to be super-polite, but the team could sense my time was limited. It felt like they put in a little extra hustle and got me out of there in just under an hour, including a quick car wash. No issues, no delays, fair price. I really appreciated that. Thank you. The only small critique I can offer is the EDM music played in the waiting area was too loud for me. I felt more comfortable waiting outside. Otherwise, it was a positive experience. Please keep up the good work!

    Special shoutout to "Rick" @ Parts department , I had to order 2 special parts - took some time to…read morelocate exact order # , but he spent ample time with proper explanation about the part. One of the part I needed - I was forced to buy entire assembly for brake fluid reservoir (even though I only need a torn strainer) he recommended that I check out "after market " products - he even helped me to look up on google search. This dealership go above and beyond to help customers - from my buying experience back in 2022 and services and parts department. Kudos to Hello Mazda of Valencia. I am considering another Mazda car soon.

    AutoNation Honda Valencia - Broken door handle cable.

    AutoNation Honda Valencia

    (880 reviews)

    I highly recommend coming here to purchase a vehicle. Kenneth, also known as Kenny, was my…read moresalesperson, and he was absolutely amazing, completely hassle free and easy to work with. He reached out to me right after I made an inquiry through AutoNation.com and answered all of my questions promptly via text and email. By the time I arrived at the dealership, everything was prepared and ready to go, which made the process incredibly smooth. The finance manager, Mario, was just as great. He was professional, straightforward, and did not pressure us at all when it came to warranties. When we declined, he respected our decision without any pushback, which I really appreciated. If you're planning to purchase a car here, definitely ask for Kenneth (Kenny). He is kind, genuine, and truly makes the experience enjoyable. Overall, a great dealership and an easy, stress-free car buying experience!

    Dog friendly dealership! They always welcome my dog and everyone goes out of their way to give him…read moresome pets. This dealership is THE best in all of California! I drive over 1 hour from another city (where a Honda dealership is located) just to have my Honda Civic serviced at Valencia Honda. I even used to drive in from San Luis Obispo , that's how amazing this dealership is! You can tell everything about a dealership in how the employees act. The service techs and advisors are always smiling, laughing, and having a good time at work. I have yet to encountered an employee who isn't happy, which is an absolute rarity these days. Management must treat them right! A Plus! Protip: hiking trails along the river while you wait for your car to be serviced is an added bonus.

    Mountain Motors

    Mountain Motors

    (45 reviews)

    Had a great experience dealing with Bobby. He was friendly, knowledgeable, and the buying process…read morewas fast and painless. I would highly recommend! Our daughter loves her new car and we couldn't be happier with the pricier and service. Thank you Mountain Motors!

    To get to the "meat" of it, my daughter and I recommend Mark Parigan if one is selling their…read morevehicle, but we also recommend Bob Mollet if you're looking to buy a used vehicle. On both sides, Mountain Motors has been a pleasure to deal with and worthy of a 5-star rating. Elsewhere within this listing, I have previously reviewed Mountain Motors on the basis of having sold two (or three?) vehicles to them, which has always been a great experience. A few weeks ago was my first time actually purchasing a vehicle through them. As I said with my review of three years ago, my selling experience was a 5-star event; now, purchasing from Mountain Motors has been a 5-star event, as well. I had reached out to Mark Parigan on behalf of my daughter, whose car was in very bad shape and with high mileage, to determine whether it was worth his time to look at it or if there would be a better solution. He was more than willing to look at it, and when he did, it was no surprise that he said either the tax benefits of a donation or even selling it to a used parts company would likely yield more money. We followed up on the parts company he recommended, and indeed, it was a better solution, but we ended up selling the car to Peddle.com for even more. Regardless, we appreciate Mark's honest appraisal and his providing contact info for the used parts company. Then, we turned to seeing what Mountain Motors had that might be a good fit for replacing my daughter's car. Setting some basic guidelines (no accidents, reliable brand, mileage less than 100,000, low cost), within ten minutes, Bob Mollet and my daughter locked in on a great choice. Feature-wise, it's a significant upgrade for my daughter and meets the parameters that I had set. [There was a second vehicle that both my daughter and I expressed interest in, but Bob was honest enough to dissuade us from that.] Negotiating a fair price was very easy, and no one blinked when my daughter said she wanted to consider it overnight before committing. The following morning, and with no last-minute surprises, we did the paperwork in 15 minutes or so and were on our way. Nearly three weeks later, both my daughter and I remain very pleased, and I've already indicated to Mark that, next summer, I expect to have my current vehicle ready for Mountain Motors to buy.

    Porsche

    Porsche

    (213 reviews)

    We stopped by for an oil change on our 2023 Porsche Carrera Gts…read more They have a restaurant within the Porsche dealership we had a lovely breakfast and then .... We decided to look around and see if there was a Porsche that we could use as our family car. We walked through the dealership and said Hi to Katie Renee. We went outside and fell in love with a 2025 718 Cayman. We also looked at the Macan's. We walked back in and talked to Katie Renee who had greeted us previously. The dealership does not pressure you, we were pleasantly surprised with the friendliness of Katie Renee and her in-depth knowledge. We asked her if we could test drive the 718 Cayman and possibly the Orange Macan. Katie brought the keys to both, we tested the 718 Blue Cayman and fell in love instantly! When I drove it I knew this was the car for us!! We told Katie we were interested in buying it. She made the transaction seamless! I highly recommend Katie Renee she is truly awesome, and the Sanra Clarita Porsche is the place to buy your next Porsche!

    I had a wonderful experience working with Galpin Porsche of Santa Clarita. My sales professional,…read moreKatie Renee, was delightful to work with. From our very first interaction, she demonstrated an exceptional level of knowledge, professionalism and genuine enthusiasm for both the brand and her clients. Purchasing a Porsche is an exciting and meaningful experience . She followed through on every detail and even after the sale, she has remained available to answer questions and proivde support. Katie is an incredible assest to the dealiership and Porsche brand. Sincerely, Patti Jo Wolfson

    AutoNation Hyundai Valencia - My 2022 Hyundai Veloster N DCT

    AutoNation Hyundai Valencia

    (146 reviews)

    Honestly, I never thought I would be writing this review, let alone a five star review…read more In Golden Girls style: picture it, Valencia, 2024... we wanted to buy a new body style Hyundai Santa Fe before the then current promotions ended. I loved the way the car looked, and after driving it, was absolutely ready to get rid of my Ford Explorer. We went to this dealership and had what I would term the worst auto buying experience we've ever had. The salesman was inexperienced and made multiple mistakes, made worse by a manager who didn't correct the mistakes and, instead, leaned into them. Then pressured us to buy a product during finance to justify the great price we negotiated. And don't even get me started on the trade-in... We walked out on the deal multiple times, only to be brought back by promises of more discounts. The only reason we bought the car was the price. We bought it in spite of the dealership. Fast forward to March 2026. My wife was fed up with her Tesla... Skyrocketing insurance rates, skyrocketing registration fees coupled with tremendous interest in our car as a used vehicle prompted us to move out of it into a hybrid mini SUV. She landed on the Tucson, because of its good looks and our familiarity with Hyundai as a manufacturer and the electronics of the car. I reached out to multiple buying services to get current pricing on the car and found out that now is a great time for that particular model as dealers are very much willing to deal on it. As it turns out, AutoNation Hyundai of Valencia had the exact car we wanted in stock so after gauging pricing from multiple dealerships, we reached out to their Internet department (always deal with the Internet sales people, they don't care about losing money) and struck up a text conversation with Hector, the Internet sales consultant who got my lead. It didn't take me long to realize that this is not the same sales person I dealt with a year and a half ago. This guy knew the business, knew the car, and had enough "power" to be able to move the price. Feeling no pressure from him, we went in and looked at the car on a Thursday night just to make sure it was what she wanted and the color made her happy. We were presented the numbers exactly as we discussed them, with a few available discounts pending. We shook hands and made an appointment for Saturday. With everything done, we knew it would be a short visit. And the team at AutoNation Hyundai of Valencia did not disappoint. We arrived at 11 AM and drove off the lot in our new car a little after 1 PM. I never felt any pressure, we knew the deal was done and it was just signing the paperwork in finance. We did buy one product, but felt absolutely no pressure to do it. As promised from my first conversation with Hector, the entire team was different. The salesman we worked with in 2024 had been trained and reassigned to finance, the manager had left the dealership and even the finance manager we worked with was out that day. What a difference working with the right people makes. So a huge thanks to Hector, the sales manager Saher, and finance manager Nef... if you decide you need a Hyundai, this dealership and this team are the way to go. Although you might have to grab Nef from the AutoNation Ford store... Seriously, thank you guys! You turned a one star experience into a five star.

    I spent over a week trying to purchase a used Miata here. On day one I offered a deposit to hold…read morethe car and was told I couldn't buy it yet -- it needed to be in-processed first (inspection and fluids, Tuesday through Thursday). Fine. After agreeing on price and declining all add-ons, I requested a clean quote multiple times. The salesperson kept promising it -- but the manager was the one sending quotes, and both still had add-ons included. First quote had two, second still had one. Late Thursday I was told for the first time the car had scratches and needed a body shop visit -- never mentioned during the prior days of supposed inspection. I was then asked to sign paperwork before test driving. I declined. Shortly after, I was told someone else might buy it without a test drive. This morning the car was confirmed ready. I drove an hour to the dealership. Mid-drive I got a text saying someone else got there first and it was gone. They blocked my deposit on day one using in-processing requirements, then let someone walk in and buy it while I was already driving. A week of broken timelines, add-ons that kept reappearing, and pressure tactics -- ending with an hour of driving wasted. Negligence or intentional, the result is the same.

    Tesla - car_dealers - Updated May 2026

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